Metro Community Living Support Services jobs

Resident Manager (Full-Time, Live-In)

Company: Gaviota Holdings Ltd / The Raincity Rents Family of Companies Location: Surrey, BC (Live-in on-site, with travel to New Westminster)

Position Type: Full-Time, Permanent

Compensation:

• Total Annual Value: $62,000 – $70,000/year
• Base Salary: $40,000 – $48,000/year (plus benefits)
• Housing Benefit: Rent-free 2-bedroom suite (~$22,000/year value) Benefits: Extended Health, Dental, Vision, Life Insurance, Paid Time Off (2 weeks vacation to start), & Casual Dress Code

Who We Are

As part of The Raincity Rents Group of Companies, we aren’t just managing buildings—we’re building communities. We are a warm, family-owned and operated real estate company that has been proudly serving the Metro Vancouver area for over 50 years.

We pride ourselves on delivering friendly, high-quality service to our tenants. We are a close-knit team, and we value mutual support, and an environment where your voice is heard and your contributions truly matter.

The Opportunity

Are you an organized coordinator who loves working with people, bringing neighbors together, and taking pride in keeping a residential property looking its best?

We are looking for a reliable, self-motivated live-in Resident Manager to oversee and look after both of our wonderful residential properties: a 116-unit townhouse/apartment complex in Surrey, and a 100-unit residential tower in New Westminster.

Because the properties are only a quick, convenient 15-minute drive apart, you will easily be able to split your time and manage operations across both communities. You’ll be living on-site at our Surrey location, making you the heartbeat of these communities!

What Your Day-to-Day Will Look Like

As our Resident Manager, you’ll wear a few different hats—from admin work in the office to keeping the buildings welcoming and clean. Your main duties will include:

• Property Coverage: Comfortably traveling between and looking after both our Surrey and New Westminster properties (vehicle required).
• Tenant Care & Communication: Building positive relationships with residents, responding warmly to inquiries over phone and email, and handling occasional after-hours emergencies.
• Leasing & Showings: Showing vacant suites to excited prospective tenants, assisting with rental market research, and conducting move-in/move-out inspections.
• Operations & Paperwork: Keeping organized digital records, managing rent collection, and scheduling maintenance appointments.
• Team Collaboration: Coordinating with our dedicated, live-in maintenance staff who reside on-site and handle the building repairs, maintenance tasks, and heavy lifting.
• Hands-on Caretaking: Keeping the common areas and building interiors looking clean, tidy, and welcoming for everyone.

What You Bring to the Team

• Mobile & Flexible: A valid Driver’s License and a reliable vehicle to travel between the Surrey and New Westminster locations (only a quick 15-minute drive apart).
• People Skills: Great interpersonal skills and a natural ability to communicate clearly in English (both written and verbal).
• Self-Motivation: You love having independence in your workday and are great at managing your own time across both sites.
• Comfort with Technology: Comfortable using modern tech tools to stay organized. You will be working with with Google Workspace (Gmail, Google Drive, Docs, and Sheets).
• RTA Knowledge: A solid working understanding of the BC Residential Tenancy Act.
• Yardi Knowledge (Big Plus!): Familiarity or experience with Yardi property management software is a massive advantage.
• A Passion for Community Building (Big Plus!): We are actively launching community-building initiatives to help neighbors connect. If you love organizing small neighborly initiatives, you will absolutely thrive here!
• Background Check: As a standard condition of employment for this high-trust role, a clean Criminal Record Search will be required upon a conditional offer.

The Perks & Details

• A Place to Call Home: Rent-free two-bedroom suite located at our Surrey property (non-smoking facility).
• A Supportive Team: You won't have to handle heavy property repairs alone—our friendly, live-in maintenance team has you covered for repairs and physical upkeep
• Easy Commute: Managing both buildings is highly convenient since they are only 15 minutes apart.
• Peace of Mind: Extended health, dental, vision, and life insurance benefits.
• Work-Life Balance: 40 hours per week (plus rotational on-call hours for emergencies) and 2 weeks of paid vacation to start.
• Casual & Comfortable: Work in your favorite casual wear every day!

How to Apply

If you’re ready to join a supportive, family-run business where you can make a daily difference in people's lives, we would love to meet you!

Please submit your resume today. Our hiring process includes a friendly virtual conversation, in-person interviews, reference checks, and a criminal record check to ensure a safe transition for our team and community.

Pay: $62,000.00-$70,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking

Experience:

• Property management: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person