Overview
We’re Hiring: ROCK STAR Dental Receptionist!
Do you light up a room with your smile and love making people feel at ease? Are you organized, upbeat, and thrive in a fast-paced environment? If you're the type who makes every patient feel like family the moment they walk in, we want YOU to join our dental dream team at Havenview Dental! This position requires strong administrative skills, knowledge of dental terminology, and the ability to supervise staff effectively.
Responsibilities
- Appointment Scheduling: Book, confirm, reschedule, and cancel patient appointments efficiently.
- Patient Communication: Answer phones, respond to emails, and greet patients with a friendly, professional demeanor.
- Patient Records Management: Maintain and update patient charts, health histories, and treatment notes (digitally).
- Billing & Insurance: Process payments, submit insurance claims, handle pre-authorizations, enter payment received and follow up on outstanding balances.
- Accounts Receivable: Track and collect payments, manage aging reports, and communicate with patients about financial obligations.
- Daily Financial Reconciliation: Balance the day’s transactions and prepare deposits.
- Treatment Coordination: Explain treatment plans, coordinate multi-appointment procedures, and discuss financial options with patients.
- Reporting & Metrics: Generate reports for production, collections, patient flow, etc., to support office goals.
- Office Systems Oversight: Manage Abeldent and troubleshoot tech hiccups.
- Reception Area Management: Keep the front desk organized, welcoming, and running smoothly.
- Team Collaboration: Act as a communication bridge between patients, dentists, hygienists, and assistants.
- Patient Engagement: Support promotions, send out appointment reminders, newsletters, and online reviews follow-up.
- Compliance & Privacy: Ensure PIPEDA and infection control documentation is up-to-date and adhered to.
- Inventory Coordination (sometimes): Monitor front desk and clinical supplies and reorder when needed.
Experience
- Previous experience in an administrative role within a medical or dental office is preferred.
- Familiarity with electronic medical records systems is essential.
- Knowledge of dental terminology is highly desirable to effectively communicate with healthcare professionals.
- Excellent organizational skills with attention to detail and the ability to multitask in a fast-paced environment.
Join us in providing exceptional service while contributing to the success of our dental team!
Job Type: Full-time
Pay: $25.00-$35.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Ability to commute/relocate:
- Scarborough, ON M1S 3V8: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
