Medical Telephone Interview jobs

Davenport-Perth Neighbourhood and Community Health Centre (DPNCHC) is a multi-service organization that provides a wide variety of health and health promotion programs and services for a diverse community. The Health Centre is currently seeking one, experienced Medical Secretary to provide a consistently high standard of secretarial and administrative support. ​ You'll work with a multi-disciplinary team of physicians, nurse practitioners, registered nurses, dietitian and other mental health professionals.

Responsibilities:

• Provide a high level of customer service and contribute to creating a warm and inviting reception area for health centre clients on the telephone and in person,
• Answer telephones and respond to requests for information, record messages and relay calls as needed,
• Respond to emergency walk-ins according to protocol,
• Schedule client, specialist and diagnostic testing appointments,
• Prepare, maintain, retrieve, track and file charts electronically,
• Prepare referral and consultation letters as directed,
• Maintain appointment scheduling and an up-to-date resource and referral directory,
• Revise providers’ schedules as required,
• Implement document management and distribution systems and maintain inventory of necessary forms and supplies.

Qualifications:

• Medical Secretary diploma from a recognized training institution,
• 3 years’ experience in a clinical or medical setting with a team of clinical providers,
• Accurate and efficient secretarial skills, including word processing and filing,
• Ability to work in a busy setting and to multi-task,
• Ability to communicate clearly in English,
• Ability to speak and write Portuguese and/or Spanish is an asset,
• Commitment to an interdisciplinary team approach to health and social services,
• Knowledge of confidentiality guidelines required in a health setting,
• Ability to work according to policies and protocols,
• Experience working with a marginalized population,
• Experience working in a culturally diverse setting,
• Experience working with Telus Practice Solutions electronic medical record systems are considered assets,
• Willingness to work evenings until 8:00 pm,
• Knowledge of Davenport-Perth neighbourhood is an asset.

Salary Range: $43,402 - $50,973 per annum, plus extended health benefits and Healthcare of Ontario Pension Plan (HOOPP). This position is part of the bargaining unit.

Expected Start Date: as soon as possible.

Submit cover letter & resume to: Posting No: 2026-22 to hire@dpnchc.ca or mail to 1900 Davenport Road, Toronto, ON. M6N 1B7.

Davenport-Perth Neighbourhood and Community Health Centre encourage applications from candidates, whose background is diverse in terms of culture, race, language, religion, class and gender /sexual orientation. Reasonable accommodation or any other special needs will be provided in all parts of the hiring process. If you require any accommodation, please advise Human Resources. As a condition of employment, all new hires must show proof of vaccination (2 doses) with vaccines approved by Health Canada, unless they have an exemption from vaccination under the Human Rights Code. Also required to undertake a Vulnerable Sector Screening with Police Services. Only applicants selected for interviews will be contacted. No phone calls please. DPNCHC is a perfume-free environment.

Pay: $43,402.00-$50,973.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Work Location: In person