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Job Post Details

Medical Receptionist/Client Experience Coordinator - job post

Russell Health Collective
1131 Concession Street, Russell, ON K4R 1G7
$25–$28 an hour - Full-time

Job details

Pay

  • $25–$28 an hour

Job type

  • Full-time

Location

1131 Concession Street, Russell, ON K4R 1G7

Benefits

Pulled from the full job description

  • Paid time off
  • Paid vacation
  • On-site parking

Full job description

We are looking for a full-time Receptionist / Client Experience Coordinator who is organized, proactive, compassionate and thrives in a fast-paced healthcare environment.

This role is much more than answering phones. You will be a key part of creating an exceptional client experience while helping our practitioners and administrative team operate efficiently and effectively.

What You'll Do

  • Provide exceptional client service and support
  • Manage scheduling, payments and client accounts using Jane
  • Support practitioner schedules and care plan continuity
  • Coordinate client and practitioner communication
  • Maintain accurate records and administrative processes
  • Order, restock and organize office and clinical supplies
  • Assist with light cleaning and maintaining a professional environment
  • Assist with daily operations and special events
  • Help ensure the practice runs smoothly and efficiently each day

Compensation

  • Competitive hourly wage based on experience
  • Paid vacation
  • Career growth and advancement opportunities
  • Supportive and collaborative team environment

Requirements

  • Previous experience working in a healthcare setting
  • Experience in a multidisciplinary practice strongly preferred
  • Experience using Jane App (Jane EMR) is required
  • Exceptional customer service and communication skills
  • Strong organizational skills and attention to detail
  • Ability to multitask and remain calm under pressure
  • Comfortable learning new systems and processes
  • Professional, reliable and team-oriented

About Us

Russell Health Collective is a growing multidisciplinary healthcare practice committed to helping people move, feel and live better. Our team includes chiropractors, physiotherapists, massage therapists, psychotherapists, a dietitian and yoga/Pilates instructors working together under one roof to provide exceptional client care.

What Makes Russell Health Collective Different

At Russell Health Collective, we believe healthcare should be proactive, collaborative and client-centred. We have built a supportive team environment where practitioners and administrative staff work closely together to help clients achieve their goals.

We are proud of our positive workplace culture and are looking for someone who genuinely enjoys helping people and being part of a collaborative healthcare team. This role is best suited to someone who enjoys taking ownership, thinking ahead and solving problems independently rather than waiting to be directed.

How to Apply

Please submit your resume and a brief cover letter outlining your healthcare administration experience and why you feel you would be a great fit for Russell Health Collective.

Applications can be sent to both lloyd@russellhealth.ca and emily@russellhealth.ca.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $25.00-$28.00 per hour

Benefits:

  • On-site parking
  • Paid time off

Experience:

  • Jane (EMR): 1 year (preferred)

Language:

  • English and French (preferred)

Work Location: In person

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