Medical Reception jobs in Guelph, ON

Dental Office Receptionist

Location: Guelph, ON
Job Type: Full-time / Part-time

About Us

At Wellington Dental Clinic in Guelph, we believe a healthy smile is the foundation of confidence, health, and overall well-being. Our vision is to set the standard for modern, patient-focused dental care in our community, while building a clinic environment where both patients and team members feel supported, respected, and valued.

With a strong reputation for long-standing success and patient trust, our clinic continues to grow, offering a wide range of dental services and advanced treatments under one roof. Just as we are committed to helping our patients achieve long-term oral health, we are equally committed to the growth and success of our team members.

At Wellington Dental, we recognize that our people are our greatest strength. We foster a supportive, collaborative workplace where energy, dedication, and a willingness to learn are always celebrated. Our goal is not only to provide excellent dental care but also to create a workplace where careers flourish.

For the right candidate, this role offers a clear path for career advancement. Team members who excel in the receptionist/administrative role will have opportunities to grow into positions such as:

· Lead Administrator

· Office Manager

· Leadership Roles (as the company expands)

Joining our team means being part of a practice that values longevity, stability, and long-term career success. If you are looking for more than just a job — if you want to build a future in healthcare administration within a thriving dental practice — this is the opportunity for you.

Key Responsibilities

• Greet and welcome patients in a friendly, professional manner
• Answer and manage incoming calls, emails, and patient inquiries promptly and respectfully
• Schedule and confirm patient appointments, ensuring the schedule runs efficiently with minimal gaps
• Register new patients and assist with medical/dental forms to ensure accuracy and compliance
• Educate patients about clinic procedures, services, and policies (e.g., cancellations, insurance, billing)
• Process insurance claims, direct billing, referral letters, and patient correspondence
• Maintain and update patient records accurately, ensuring confidentiality and privacy at all times
• Manage recall system and support patient retention through strong follow-up and communication
• Assist in collecting payments, processing invoices, and reducing accounts receivable balances
• Collaborate with the dental and administrative team to ensure seamless patient care and office flow
• Participate in team meetings and contribute to process improvements for clinic operations
• Ensure reception and waiting areas are clean, welcoming, and patient-ready at all times

Skills & Behaviours

• High energy, enthusiasm, and a patient-first mindset
• Excellent communication and interpersonal skills with patients, dentists, and staff
• Ability to remain calm and professional under pressure
• Strong organizational and multitasking abilities
• Willingness to support team members and contribute to a positive workplace culture
• Tech-savvy and comfortable with scheduling and office software
• Commitment to continuous learning and career growth

Requirements

• Strong organizational and customer service skills
• Ability to optimize scheduling and manage patient flow
• Knowledge of maintaining patient privacy and confidentiality
• Punctual, reliable, and adaptable to diverse patient needs
• Flexible schedule with availability to work evenings and weekends

Office Hours

• Monday to Friday: 9:00 AM – 9:00 PM
• Saturday & Sunday: 9:00 AM – 6:00 PM

Schedules will include evening or weekend shifts.

What We Offer

• Permanent position with competitive wages
• Opportunities for training, mentorship, and professional growth
• Supportive and collaborative team environment
• Flexible and convenient working schedules
• Career advancement opportunities within the clinic

How to Apply:
If you are enthusiastic, motivated, and eager to grow your career in a supportive dental environment, we would love to hear from you! Please apply with your resume and a brief cover letter explaining why you’d be an excellent fit for Wellington Dental Clinic – Guelph.

Job Types: Full-time, Part-time, Permanent

Pay: $23.00-$28.00 per hour

Benefits:

• Company events
• Dental care
• Employee assistance program
• Flexible schedule
• On-site parking

Application question(s):

• 1. Are you available to work full-time, including evenings and weekends if required?"
• Do you have experience using [specific software, e.g., Akituone/ABELDent for scheduling and billing?"
• "Have you previously worked in a front-desk or customer service role where you handled 20+ calls per day?"
• 6. "Are you looking for a long-term position with opportunities to grow into leadership roles (such as Office Manager)?"

Experience:

• Dental receptionist: 2 years (required)

Work Location: In person