Medical Office jobs in Thunder Bay, ON

Company Overview

The Harbourview Family Health Team is dedicated to delivering comprehensive primary health care services through a collaborative team-based care approach. Our commitment to patient-centered care ensures that we meet the diverse health needs of our community.

Summary

We are seeking a Clinic Float to join our dynamic team at Harbourview Family Health Team. The Clinic Float is a versatile team member responsible for supporting both administrative and clinical functions within a busy primary care clinic. This role plays a critical part in ensuring smooth day-to-day operations, patient satisfaction, and overall clinic efficiency. The Clinic Float will rotate between front desk and clinical support responsibilities based on clinic needs.

Regular working hours are from 8:45am to 5:00pm, but this position will also work after hours clinic.

Responsibilities:

Administrative Duties:

• Greet and register patients in a professional, friendly manner.
• Accurately verify and enter patient demographic and health card information into the electronic medical record (EMR).
• Answer and manage a multi-line telephone system, triage calls, and direct inquiries appropriately.
• Manage and maintain physicians’ schedules, making updates and adjustments as required.
• Coordinate the cancellation and rescheduling of physician clinics.
• Triage patient needs and book appointments appropriately to the available services.
• Respond to patient and visitor questions regarding clinic services and processes.
• Generate billing invoices and collect payments for third-party services.
• Ensure patient information remains confidential and secure in compliance with privacy regulations.
• Manage internal messages from physicians and execute requested tasks in a timely manner.
• Handle medical record requests via fax or USB, ensuring proper authorization and privacy safeguards.
• Prepare and process roster forms and Q200 billing as necessary.
• Provide patients with requisitions and manage appointment re-bookings, as needed.
• Respond to telephone messages and provide follow-up or responses from the clinical team as appropriate.
• Handle faxing, scanning, and maintenance of electronic records.

Clinical Duties:

• Escort patients to exam rooms and conduct initial assessments including vital signs (height, weight, blood pressure, visual acuity).
• Document medical history, vital statistics, and test results in the patient’s medical chart.
• Prepare exam rooms and assist physicians during patient examinations.
• Collect and label diagnostic specimens (e.g., urine) for laboratory processing.
• Disinfect and clean examination rooms and medical equipment between patients.
• Monitor and record logs including refrigerator temperatures, medication expiry dates, and medical gas levels (e.g., oxygen, nitrogen).
• Maintain and stock medical supplies including drug cupboards and wound care carts.
• Assist with ordering and managing immunization inventory.
• Order, receive, and stock clinic and medical supplies.

Requirements

• Medical Office Administration Diploma or Medical Assistant Certification preferred.
• Previous experience in a clinical or primary care setting preferred.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively within a team environment.
• Flexibility to adapt to various roles and responsibilities as needed.
• Commitment to patient confidentiality and professionalism.

If you are passionate about contributing to a collaborative health care environment and making a difference in patients' lives, we invite you to apply for the Clinic Float position at Harbourview Family Health Team today!

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Work Location: In person