Medical Office Receptionist jobs in Durham District, ON

Job Overview

We are seeking an experienced, organized, and patient-focused Medical Office Receptionist to join our healthcare team. The ideal candidate will have a minimum of 2 years of previous experience working in a medical office, excellent communication skills, strong organizational abilities, and confidence using electronic medical records (EMR) systems and other office technologies.

This role is essential to the smooth daily operation of our clinic. The successful candidate will be responsible for scheduling patient appointments, managing front-desk operations, checking in patients, taking vital signs, and ensuring all required forms, documentation, and paperwork are completed accurately.

We are looking for someone who is professional, detail-oriented, dependable, and comfortable working in a fast-paced medical environment while providing excellent patient service.

Key Responsibilities

• Patient Scheduling: Call patients to schedule, confirm, and reschedule appointments, and follow up with patients as required.
• Front Desk Reception: Greet patients professionally, manage incoming phone calls, respond to inquiries, and provide a welcoming patient experience.
• Patient Check-In: Register patients, verify personal and health information, and ensure all required information is up to date.
• Vital Signs: Measure and record patient vital signs, as required by the clinic and within the employee's training and scope of practice.
• Forms and Documentation: Review patient forms, medical histories, consent forms, and other required paperwork to ensure they are completed accurately.
• Medical Records Management: Maintain accurate and up-to-date patient records using electronic medical records (EMR) systems.
• Administrative Support: Perform data entry, scanning, faxing, filing, document preparation, and other administrative duties.
• Patient Communication: Contact patients regarding appointments, missing documentation, and other necessary follow-ups.
• Clinic Coordination: Communicate effectively with physicians and other healthcare staff to support efficient patient flow and daily clinic operations.
• Confidentiality and Privacy: Maintain strict confidentiality of patient information and comply with applicable privacy legislation and clinic policies.
• Office Organization: Maintain an organized front desk and help ensure the clinic operates efficiently.

Mandatory Requirements

• Minimum 2 years of previous experience working in a medical office or healthcare clinic.
• Previous experience in a medical receptionist, medical office assistant, or front-desk administrative role.
• Experience scheduling, confirming, and managing patient appointments, including making outbound calls to patients.
• Experience checking in patients and verifying patient information.
• Familiarity with medical terminology, patient documentation, and healthcare office procedures.
• Comfortable using computers, electronic medical records (EMR) systems, email, and other office technology.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.
• Professional, courteous, and patient-focused attitude.
• Ability to multitask, prioritize responsibilities, and work efficiently in a busy medical office.
• Ability to handle confidential patient information responsibly and follow applicable privacy requirements.
• Ability to measure and document vital signs, or demonstrate the required training and competency.

Preferred Qualifications

• Medical Office Administration or Medical Office Assistant diploma or certification.
• Previous experience with TELUS Health EMR or other electronic medical records systems.
• Experience with appointment scheduling software and digital patient records.
• Familiarity with medical forms, consent documentation, and patient intake procedures.
• Experience working in a family practice, specialist clinic, or multi-physician medical office.

Skills and Qualities We Are Looking For

The ideal candidate will be:

• Experienced and confident in managing medical office front-desk operations.
• Comfortable making patient calls and managing appointment schedules.
• Technology-savvy and quick to learn new software and systems.
• Detail-oriented when reviewing patient information and required paperwork.
• Professional, friendly, and compassionate when interacting with patients.
• Reliable, punctual, and able to work independently as well as part of a team.
• Able to maintain professionalism and efficiency in a fast-paced healthcare environment.

How to Apply

If you have at least two years of medical office experience and are confident in patient scheduling, front-desk operations, documentation, and electronic medical records, we encourage you to apply.

Please submit your resume through Indeed. Qualified candidates will be contacted for an interview.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $18.00-$23.00 per hour

Expected hours: 16.0 – 20.0 per week

Work Location: In person