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Medical Office Assistant jobs in Work From Home

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    • Assist patients with joining virtual visits and troubleshooting minor technical issues.
    • Comfortable assisting patients with basic technical issues.
    • View all WELL Health Technologies Corp jobs - Vancouver jobs - Medical Office Assistant jobs in Vancouver, BC
    • Salary Search: Virtual Medical Office Assistant salaries in Vancouver, BC
    • See popular questions & answers about WELL Health Technologies Corp
    • You will be principally responsible for assisting in the day-to-day clinical support and administration of our network of healthcare practitioners, maintaining…
    • You will be principally responsible for assisting in the day-to-day clinical support and administration of our network of healthcare practitioners, maintaining…
    • 1+ year of administrative, intake, scheduling, customer service, or coordination experience in health care or a similarly complex setting is preferred.
    • Greet patients and manage patient flow on clinic days.
    • Handle phone calls, emails and faxes from patients and physicians.
    • Process and track incoming referrals.
    • Excellent visual acuity, numeracy, detail orientation and ability to multi-task.
    • Responding to phone inquiries from nurses providing strong customer service.
    • Reporting to the program development manager, the program assistant provides administrative and operational support to the Practice Enhancement Program.
  • View similar jobs with this employer
    • Coordinate and optimize the clinic's and therapists' schedules, monitor the waitlist, and employ advanced scheduling strategies to ensure efficient appointment…
    • You'll work cross-functionally with Medical Leadership, healthcare providers, customer support, pharmacy, compliance, data and product teams, maintain quality…
    • Welcoming and assisting patients, ensuring they feel welcomed, respected and well cared for.
    • Taking vitals, including weight and blood pressure for all patients…
    • Communicate professionally with patients, practitioners, staff and other stakeholders.
    • We value initiative, accountability, reliability and independent thinking…
    • Clinic reception, patient greeting and patient follow up during clinic days.
    • Medical Office Administrator (MOA) – to work as part of the KB Access Clinic on a…
    • Provide the assessment findings, analysis, treatment, response to treatment, and discharge planning in the patient chart.
    • As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge…
    • Operational Excellence: Drive operational "hygiene" by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing…
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Job Post Details

Virtual Medical Office Assistant
WELL Health Technologies Corp
·
2.4
Vancouver, BC V6B 5C6
•
Remote
$20–$23 an hour
Full-time
Apply now

Job details

$20–$23 an hour
Full-time
Remote in Vancouver, BC V6B 5C6

Full job description

Entity: WELL Health Clinic Network Inc.

Job Title: Virtual Medical Office Assistant (Remote)

Location: Remote (Canada)

Job Type: Full-Time

Hourly Range: $20.00 - $23.00 CAD per hour


About Us:

TIA Health, part of WELL Health Technologies, is a leading virtual healthcare platform connecting patients with licensed physicians across Canada. Our mission is to improve access to healthcare through innovative digital solutions and patient-centered care.


Position Summary:

We are seeking a dependable and detail-oriented Virtual Medical Office Assistant to support our virtual clinic operations. You will play a key role in ensuring a smooth, efficient, and positive experience for both patients and healthcare providers.


Key Responsibilities:

  • Schedule and manage virtual appointments through the Tia Health platform
  • Communicate with patients via phone, email, and secure messaging
  • Assist patients with joining virtual visits and troubleshooting minor technical issues
  • Maintain accurate electronic medical records (EMR)
  • Verify insurance information and assist with billing tasks
  • Coordinate referrals, prescriptions, and lab requests
  • Provide administrative support to physicians during virtual clinic hours
  • Ensure compliance with Canadian privacy regulations (e.g., PHIPA)


Qualifications:

  • Experience in a medical office or healthcare setting
  • Knowledge of medical terminology
  • Familiarity with EMR systems and telehealth platforms
  • Strong communication and organizational skills
  • Ability to work independently in a remote environment
  • High level of attention to detail and confidentiality


Preferred Qualifications:

  • Experience in a virtual clinic or telehealth environment
  • Experience with OSCAR EMR (preferred)
  • Knowledge of Canadian healthcare systems and billing
  • Comfortable assisting patients with basic technical issues


Work Schedule:

  • Full-time position
  • Standard hours: 10:00 AM – 6:00 PM (PST`)
  • Flexibility available for the right candidate


Requirements:

  • Must reside in Canada
  • Reliable high-speed internet
  • Quiet, private workspace
  • Strong computer and digital literacy


The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Want Read more about us: https://stories.well.company/

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