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Medical Office Assistant jobs in Kanata, ON

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    • We are looking for a detail-oriented and customer-focused Patient Care Coordinator to support patients throughout the financial clearance process before…
    • Build long-term trust with patients, acting as a patient experience manager to drive patient satisfaction, retention, and care-plan adherence.
    • This role is essential in providing exceptional front desk support, managing patient interactions, and ensuring the smooth operation of the medical office.
    • The MOA position is key to the smooth and efficient operation of the centre and is responsible for providing a professional and a positive impact when greeting…
    • View all Manotick Medical Centre jobs - Manotick jobs - Medical Office Assistant jobs in Manotick, ON
    • Salary Search: Medical Office Assistant - FULL TIME salaries in Manotick, ON
    • Greet patients and provide a high level of patient service throughout their visit.
    • The Medical Office Receptionist / Administrator plays a key role in…
    • We are currently seeking a Medical Office Assistant to join our clinic and provide essential support to our medical staff and patients.
    • Educate patients on oral hygiene practices and post-treatment care.
    • Maintain accurate patient records, including medical history and treatment plans.
    • Accueillir et enregistrer les patients.
    • Gérer les horaires des médecins et les demandes des patients.
    • Maintenir et mettre à jour les renseignements des patients…
    • Minimum 1 years’ experience in a medical/physio office preferred.
    • Annual vacation is paid for two weeks.
    • Timing of vacation is subject to approval by supervisor…
    • Being able to maintain the flow of patients through the clinic (ien answering phones, doing vitals.
    • Triaging patient calls and history taking, must be able to…
    • In this vital role, you will serve as the first point of contact for patients and visitors, manage appointment scheduling, handle administrative tasks with…
    • Schedule appointments and manage patient flow.
    • Greet patients and provide outstanding front‑desk service.
    • Support general clinic operations to keep the day…
    • Benefits / practice supports:* Medical Office Assistant and administrative support, EMR onboarding and clinic workflow support, flexible scheduling, and on-site…
    • Compliance: patient privacy per PHIPA; follow SOPs and infection control.
    • Front desk: greet/register patients; manage phones and email with empathy.
    • Knowledge of and adherence to patient privacy regulations (e.g., HIPAA) and ethical guidelines.
    • Consult with physicians as needed regarding scheduling and…
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Job Post Details

Optum logo

Patient Care Coordinator | Quezon City - job post

Optum
(part of UnitedHealth Group)
3.3 out of 5 stars
National Capital Region, ON
$23,000–$26,000 a month - Full-time

Job details

Pay

  • $23,000–$26,000 a month

Job type

  • Full-time

Shift and schedule

  • Night shift

Location

National Capital Region, ON

Full job description

Patient Care Coordinator

Location: GF Bldg. N, UP Ayala Techno Hub, Quezon City
Schedule: Night Shift (US Hours)

About the Role

We are looking for a detail-oriented and customer-focused Patient Care Coordinator to support patients throughout the financial clearance process before scheduled healthcare services. In this role, you will work closely with patients, insurance providers, and healthcare teams to verify insurance coverage, secure authorizations, explain financial responsibilities, and ensure all required information is accurately documented.

This position is ideal for professionals with experience in healthcare customer service, revenue cycle operations, insurance verification, patient registration, collections, or related healthcare support functions.

Key Responsibilities

  • Verify patient insurance eligibility, benefits, and coverage information.
  • Obtain and validate required authorizations, referrals, and pre-certifications.
  • Review medical necessity requirements and process applicable documentation when needed.
  • Calculate and communicate estimated patient financial responsibility, including out-of-pocket costs.
  • Contact patients to verify demographic, insurance, and financial information.
  • Educate patients regarding insurance benefits, billing processes, payment options, and financial assistance programs.
  • Collect payments and assist patients with payment arrangements when appropriate.
  • Complete Medicare Secondary Payer (MSP) requirements and related documentation.
  • Maintain accurate and complete patient records in accordance with organizational standards.
  • Follow healthcare compliance requirements, privacy regulations, and data security protocols.
  • Escalate accounts that do not meet financial clearance requirements.
  • Deliver exceptional customer service while addressing patient inquiries and concerns.

Qualifications

Required

  • At least a high school graduate or senior high school graduate
  • At least 1 year of experience in any of the following:
  • Healthcare Revenue Cycle Management (RCM)
  • Customer service in healthcare BPO operations
  • Insurance verification or authorization
  • Patient registration or patient access
  • Medical billing or collections
  • Health insurance services
  • Healthcare payment collections in a voice-based environment

Preferred

  • Experience using electronic medical record (EMR) systems such as Epic or Cerner.
  • Knowledge of U.S. healthcare insurance plans, benefits, eligibility, and coverage verification.
  • Understanding of medical terminology, ICD-10, and CPT codes.
  • Experience with payment processing and financial counseling.
  • Familiarity with charity care and patient financial assistance programs.
  • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

Work Arrangement

  • Must be willing to work onsite in Quezon City.

Job Type: Full-time

Pay: $23,000.00-$26,000.00 per month

Work Location: In person

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