Medical Office Assistant, Receptionist jobs in St. Catharines, ON

Job Overview

We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our growing dental clinic. As the first point of contact for our patients, you will play a key role in creating a welcoming environment while ensuring smooth front office operations. The ideal candidate is professional, reliable, and thrives in a fast-paced clinical setting. Experience with dental software and patient scheduling is essential.

Key Responsibilities

• Greet and assist patients in a warm, professional manner, ensuring a welcoming experience.
• Answer incoming calls promptly, manage inquiries, and direct calls appropriately.
• Schedule and confirm appointments using ClearDent, Dentrix, or Tracker software.
• Process patient information accurately, including data entry, insurance details, and medical history updates.
• Manage incoming and outgoing correspondence, including emails, mail, and faxes.
• Handle billing support, process payments, and coordinate insurance claims when needed.
• Maintain an organized front desk and reception area at all times.
• Support dental staff with administrative duties such as record keeping, filing, and document management.
• Ensure compliance with patient confidentiality and clinic policies (PHIPA guidelines).
• Provide exceptional customer service while addressing patient concerns courteously and efficiently.

Requirements

• Minimum 1 year of experience as a dental receptionist or Front Desk Administrator in a dental clinic.
• Proficiency in dental management software (ClearDent, Dentrix, or Tracker).
• Strong knowledge of dental terminology, insurance claims, and billing procedures.
• Excellent communication and interpersonal skills — both verbal and written.
• Knowledge with Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities in a busy clinical environment.
• High attention to detail and accuracy in data entry and record management.
• Professional demeanor, patient-first attitude, and a reliable work ethic.
• Experience handling confidential information with discretion.

Preferred Qualifications

• Experience working with dental insurance providers and handling electronic claim submissions.
• Familiarity with health and safety procedures in clinical settings.
• Bilingual abilities (e.g., English/French, English/Spanish) considered a plus.

What We Offer

• Competitive hourly wage based on experience.
• Supportive team environment focused on growth and patient care excellence.
• Opportunities for professional development and training.
• Employee dental benefits after probationary period.

How to Apply:
Please submit your resume and a brief cover letter outlining your relevant experience and availability. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $20.00-$30.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person