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Medical Office Administration jobs in Welland, ON

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    • CDA or dental administration experience is an asset.
    • Comfortable handling multiple priorities in a busy dental office.
    • Strong attention to detail and accuracy.
    • Assist with onboarding paperwork and general office administration.
    • Experience with extended health benefits administration.
    • Knowledge of Jane App is an asset.
    • This role is the operational backbone of the member journey.
    • You are the first voice members hear on the phone and the first face they see when they walk in,…
    • View all Fonthealth jobs - Fonthill jobs - Front Desk Agent jobs in Fonthill, ON
    • Salary Search: Clinic Front Desk Administrator - Full Time salaries
    • Diploma or certificate in medical office administration, healthcare administration, business administration or a related field is preferred.
    • A minimum of 6 years of progressive experience in admissions, registrarial services, or student administration within a postsecondary environment, including…
    • Significant experience in a Canadian medical office setting (preferred/strongly considered).
    • Apply medical terminology appropriately to support clear…
    • *must have dental office experience.
    • *create estimates, submission, present treatment plans and financial options.
    • Occasional standing or walking may be needed for tasks like accessing files, office equipment, etc.
    • Manual dexterity and eye-hand coordination are needed for…
    • Exposure to medical, healthcare, and office environments.
    • The Union Representative delivers excellent member service and is responsible for all aspects of labor…
    • Incentive program, Group medical & dental benefits, Registered Retirement Savings Plan.
    • The Human Resources Generalist plays a key role in supporting the…
    • Minimum 1 year experience in a dental office.
    • The successful candidate will play an important role in helping our offices maintain strong schedules, excellent…
    • Medical Administrative Diploma or equivalent related administrative experience.
    • Minimum 2 years practical experience in a clinical setting.
    • Medical office: 1 year (preferred).
    • Working knowledge of medical terminology and proficiency in the use of computer software such as Microsoft Office and…
    • We are looking for a motivated professional with a strong background in dental administration, dental office experience, and proficiency with EDI and Dentrix.
    • Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care…
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Job Post Details

Lead Dental Receptionist - job post

The Pines Dental
184 Thorold Road, Welland, ON L3C 3V7
$25–$28 an hour - Full-time

Job details

Pay

  • $25–$28 an hour

Job type

  • Full-time

Location

184 Thorold Road, Welland, ON L3C 3V7

Benefits

Pulled from the full job description

  • Dental care

Full job description

We are looking for an experienced, organized, and patient-focused Lead Dental Receptionist to join our dental team. This is a key leadership position responsible for overseeing the day-to-day operations of the front desk while ensuring an exceptional experience for every patient.

The ideal candidate is confident, professional, highly organized, and comfortable taking initiative. You will serve as a leader and resource for the reception team while working closely with the dentists, hygienists, dental assistants, and office management.

KEY RESPONSIBILITIES

Front Desk Leadership

  • Lead and oversee daily front-desk operations.
  • Support, train, and mentor reception staff.
  • Ensure front-desk procedures and office protocols are followed consistently.
  • Coordinate communication between the front desk and clinical team.
  • Help resolve patient concerns professionally and efficiently.
  • Maintain a welcoming, professional, and positive reception environment.

Patient Scheduling & Coordination

  • Manage and optimize the appointment schedule.
  • Schedule new and existing patients efficiently.
  • Confirm appointments and follow up on cancellations and no-shows.
  • Coordinate treatment appointments and follow-ups along side our Treatment Cooridinator.
  • Maintain an efficient schedule while supporting the productivity of the dental team.
  • Provide patients with clear information regarding appointments, treatment, and office policies.

Team Supervision

  • Provide daily guidance and support to front-office team members.
  • Assist with onboarding and training new reception staff.
  • Identify areas for improvement and implement efficient processes.
  • Lead by example and promote teamwork, accountability, and excellent customer service.

QUALIFICATIONS

  • Previous dental reception or dental administrative experience required.
  • Previous leadership or supervisory experience is strongly preferred.
  • Strong knowledge of dental scheduling, insurance, billing, and treatment coordination.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Comfortable handling multiple priorities in a busy dental office.
  • Professional, friendly, and confident communication style.
  • Strong attention to detail and accuracy.
  • Ability to handle sensitive patient and financial information with discretion.
  • Experience with dental practice management software is an asset.
  • CDA or dental administration experience is an asset.

WHAT WE ARE LOOKING FOR

We are seeking someone who is more than just an experienced receptionist — we want a leader who can take ownership of the front office.

The successful candidate will be dependable, proactive, and comfortable making decisions, supporting their team, and helping the office run smoothly. You should enjoy working with people, take pride in providing excellent patient service, and have the confidence to address challenges professionally.

Pay: $25.00-$28.00 per hour

Benefits:

  • Dental care

Work Location: In person

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