Medical Information Associate jobs in Ontario

Join our dynamic team at the University of Ottawa Medical Associates (UMA) in the position of Full-Time Administrative Medical Claims Coordinator. Reporting to the Business Manager, the Administrative Medical Billing Coordinator serves as the primary liaison between the billing team and the office administrator to ensure timely and accurate communication. The incumbent provides hands‑on support for the billing team, including workflow coordination and training of new hires, to ensure consistency, efficiency, and timely onboarding.

(This is not a complete list):

• Trains new employees and ensures medical billers remain current in EPIC workflows, policies, and best practices.
• Act as liaison between the billing team, Business Manager, and Office Administrator.
• Maintain physicians’ distribution lists and monitor workload allocation.
• Assist with EPIC billing work queues, including payment reconciliation and review of MOH RAI feedback.
• Track work queues, deadlines, turnaround times, and provide operational support or escalation as needed.
• Process EDT submissions in accordance with MOH requirements.
• Prepare billing worksheets for EPIC to import.
• Register and maintain physicians with third‑party insurers (e.g., Blue Cross, Cowan).
• Train and onboard new billing staff; provide ongoing coaching and first‑line EPIC workflow support.
• Develop and maintain billing training materials and workflow documentation.
• Distribute billing‑related communications and coordinate or attend team and EPIC update meetings.
• Identify and recommend billing and workflow process improvements.
• Verifies and submits medical billing on a part‑time basis, ensuring accuracy and completeness.
• Completes and submits out‑of‑province and uninsured billing forms, ensuring required documentation is included.
• Enters billing in the RSMO Portal.
• Regularly updates physicians on billing status and responds to inquiries in a timely manner.
• Processes and enters revenues from all sources (OHIP, RAMQ, TOH, OHRI, etc.) and runs monthly reports.
• Responds to communications (calls, messages, emails, etc.) promptly and professionally.

• 3+ years recent related experience in medical billing preferably in a hospital environment.
• Certificate in medical billing from a recognized educational institution is preferred.
• Knowledge of OHIP Schedule of Benefits, RAMQ, and Reciprocal, and Third Party billing.
• Knowledge of EPIC
• Intermediate knowledge of Microsoft 365 suite of products.
• Ability to handle sensitive and confidential information
• Excellent organizational, prioritization, and time-management skills required to coordinate multiple activities.
• Ability to work well under stress with minimal supervision.
• Proficiency in speaking and comprehending both English and French (Level B+) is an asset.

The University of Ottawa Medical Associates (UMA) is the largest physician partnership in the Department of Medicine, The Ottawa Hospital/University of Ottawa, Faculty of Medicine. Working closely with our physician specialists, most of our employees work from offices within The Ottawa Hospital.

The Department of Medicine is a collective of experts and innovators. We are specialist physicians, resident doctors and medical students, researchers and administrators. We all have one guiding ambition: to move medicine forward. The administrators of DOM are the core of our workplace; enabling the education of our residents and medical students as well as the vital work of our researchers and physician specialists.

We are deeply committed to supporting the well-being of our employees. To promote your health and wellness, we offer paid vacation and sick days. We also prioritize your long-term financial security through participation in the Healthcare of Ontario Pension Plan (HOOPP). Thanks to our strong partnership with The Ottawa Hospital, employees can benefit from the intercampus shuttle service for convenient travel between locations, as well as work-life balance perks like exclusive discounts on travel, hotels, and on-site gyms. These benefits are designed to enrich both your personal and professional life, ensuring your experience with us is both rewarding and fulfilling.

To apply for this exciting opportunity, please forward your resume and cover letter, quoting the corresponding position title, by email at domcareers@toh.ca

IMPORTANT NOTICE: Support staff are employees of the University of Ottawa Medical Associates. The Ottawa Hospital is the paymaster of our employees. Although our employees have offices within the Ottawa Hospital, they are not employed by the Ottawa Hospital. In accordance with the policies of The Ottawa Hospital, all employees must be vaccinated against COVID-19.

The University of Ottawa Medical Associates is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees. The University of Ottawa Medical Associates will, upon request, provide accommodations in accordance with the Accessibility for Ontarians with Disabilities Act.