Medical Information Associate jobs in Ontario

Position Summary:

We are seeking a friendly, organized, and professional Medical Receptionist to join our healthcare team. The successful candidate will be the first point of contact for patients, providing exceptional customer service while ensuring the smooth day-to-day operation of the front desk and pre-test. The ideal candidate is detail-oriented, able to multitask in a fast-paced environment, and committed to maintaining patient confidentiality and delivering outstanding patient care.

Key ResponsibilitiesPatient Care & Reception

• Welcome patients in a warm, professional, and courteous manner.
• Answer incoming phone calls and respond to patient inquiries promptly.
• Schedule, confirm, reschedule, and cancel appointments.
• Check patients in and out efficiently.
• Verify patient demographics and insurance information.
• Maintain patient confidentiality in accordance with privacy regulations.
• Perform pre-test in a timely manner

Administrative Duties

• Manage appointment schedules to optimize clinic flow.
• Process referrals, recalls, and appointment reminders.
• Scan, file, and maintain electronic patient records.
• Handle incoming and outgoing mail, faxes, and emails.
• Process payments and issue receipts.
• Balance daily transactions and assist with end-of-day reconciliation.
• Maintain office supplies and notify management when inventory is low.

Clinical Support

• Coordinate communication between patients, doctors, specialists, and other healthcare providers.
• Prepare paperwork and documentation for patient visits.
• Assist with obtaining previous medical records and referrals as required.
• Ensure examination rooms and reception areas remain organized and presentable.
• Maintain an effective and efficient pace at the pre-test.

Customer Service

• Address patient concerns professionally and escalate issues when appropriate.
• Provide clear instructions regarding appointments, clinic policies, and services.
• Maintain a positive and compassionate attitude when interacting with patients.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical, optometric, dental, or healthcare office preferred.
• Proficiency with electronic medical records (EMR) and Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.
• Knowledge of medical terminology is an asset.

Skills & Competencies

• Exceptional customer service
• Strong attention to detail
• Excellent telephone etiquette
• Professional communication
• Team player with a positive attitude
• Reliable and punctual
• Ability to prioritize tasks effectively
• Problem-solving skills
• Strong computer and keyboard skills
• Ability to maintain confidentiality

Working Conditions

• Full-time position.
• Requires evening and occasional weekend shifts.
• Fast-paced healthcare environment requiring prolonged periods of sitting, standing, and computer use.

What We Offer

• Competitive compensation
• Health and wellness benefits (if applicable)
• Paid vacation
• Supportive team environment
• Ongoing training and professional development
• Opportunity for career growth

We are committed to providing exceptional patient care through professionalism, compassion, and teamwork. If you are organized, personable, and passionate about helping others, we encourage you to apply.

Job Types: Full-time, Part-time

Pay: $18.00-$22.00 per hour

Benefits:

• Company events
• Extended health care
• On-site parking
• Vision care

Work Location: In person