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Job Post Details

TELUS logo

Administrative Associate-Clinic - job post

TELUS
3.7 out of 5 stars
Toronto, ON M5H 2R2
$20–$37 an hour - Temporary, Full-time
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Job details

Pay

  • $20–$37 an hour

Job type

  • Temporary
  • Full-time

Location

Toronto, ON M5H 2R2

Benefits

Pulled from the full job description

  • Company pension

Full job description

Location: Toronto, ON, CA, M5H 2R2
Req ID: 54478
Jobs by Category: Health
Job Function: Clinical / Medical
Status: Full Time
Schedule: Temporary

Description


Location:TELUS Health Care Centre —Toronto (in-clinic position only)

Status: Full Time Temporary (ending August 2027)

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest Life. Guided by our vision. We are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

Let’s create a healthier future, together.

Our team and what we’ll accomplish together

We are looking for enthusiastic customer service-minded individuals who want to work in a collaborative, friendly and supportive environment.
Join our team. One of the largest networks of Care Centres in Canada and help us shape the future of how Canadians engage with the healthcare ecosystem.

Under the direction of the Clinic Manager, you will be responsible for performing a variety of administrative and clerical tasks.

What you’ll do


  • Greeting patients and managing patient intake. Answering and routing incoming calls
  • Scheduling appointments for patients
  • Provide daily administrative support to the medical office and clinical team (physicians, nursing, chart prep, CSRs, transcription, reception and flow) to ensure efficient operation and flow of work
  • Work in collaboration with medical office team to ensure proper process and procedures are in place to manage administrative aspects of special client accounts
  • Maintain a high level of current product and service knowledge
  • Maintain and modify confidential medical electronic/paper filing/retrieval and transfer methods, systems, formats and information
  • Respond promptly to questions and concerns from clients, employees and Physicians
  • Maintain confidentiality and follows departmental guidelines
  • Able to identify and document process shortfalls that present themselves and communicate issues to management
  • Recommend possible solutions to minimize and remove barriers to the administrative workflow and office processes for review, approval and further direction
  • Manage monthly inventory, supply check of office supplies and maintain office supply room
  • Manage the flow of guests in the clinic in coordination with the Flow Coordinator and other team members including Physicians
  • Participate in special projects and quality assurance initiatives
  • Performing other related clerical activities and cross-functional responsibilities as assigned
  • Performs other related duties

Qualifications


What you bring:


  • High school diploma with a minimum of 1-3 years of relevant experience working in a fast-paced environment, providing a high degree of customer service
  • 1-3 years of Medical Office Administration experience
  • Excellent communication skills, both verbal and written
  • Attention to detail and great work ethic
  • Very good computer skills and proficiency in Microsoft Office suite
  • Strong organizational skills; multitasking and time-management skills, with the ability to prioritize tasks
  • Work autonomously and demonstrate initiative and good judgement
  • Ability to be resourceful and proactive when issues arise
  • Passion for working within a collaborative team and providing amazing guest experiences
  • Must be upbeat, outgoing and positive
  • Ability to work effectively within a team
  • Problem-solving and apply guest resolution tactics
  • Customer service experience (preferred)
  • Reception experience (preferred)
  • Health Studies (preferred)
  • Experience with medical transcription (preferred)

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $20-$37
Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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