Medical Clinic jobs in Nanaimo, BC

Terra Nova Medical Clinic is seeking a Full-Time Clinic Manager to lead our Duncan and Nanaimo Clinics. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.

The Clinic Manager will be primarily based at our Nanaimo clinic, while occasionally travels to Duncan clinic, where they will play a key role in leading the team, supporting day-to-day operations, and helping create an exceptional patient and staff experience.

Responsibilities and Duties

• Administrative Oversight
• Manage daily clinic operations, including scheduling, patient flow, and appointments.
• Approve MOA timesheets and assign daily duties.
• Ensure compliance with healthcare regulations and clinic policies.
• Communicate procedural updates to staff.

2. Financial Management

• Oversee billing, coding, collections, and budget management.
• Implement cost-control measures and assist in contract negotiations with suppliers.

3. Staff Management

• Train, supervise, and onboard staff, ensuring compliance with clinic standards.
• Resolve minor staff issues and provide performance feedback.
• Lead training and compliance initiatives at the clinic level.

4. Patient Care Coordination

• Ensure high-quality patient care and satisfaction.
• Oversee patient registration, medical records management, and confidentiality.
• Address patient concerns and complaints promptly.

5. Operational Efficiency

• Improve clinic workflows and monitor supply availability.
• Coordinate facility maintenance and cleanliness.
• Perform internal audits and address feedback.

6. Risk Management

• Ensure privacy and confidentiality compliance (PIPEDA regulations).
• Implement risk management strategies and prepare incident reports.

7. Quality Improvement

• Develop and monitor quality improvement initiatives.
• Track patient outcomes and foster continuous improvement.

8. Technology Management

• Oversee EMR system implementation and data security.
• Liaise with IT support for system issues.

9. General Medical Office Duties

• Greet and check-in patients, answer phones, and schedule appointments.
• Update medical records and assist with insurance forms and billing.

10. Perform other duties that may be assigned as required.

Qualifications and Skills:

• Strong organizational and interpersonal skills.
• Excellent communication skills and a customer service-oriented approach.
• Familiarity with medical terminology and healthcare environment is an asset.
• Proficient in the use of computer programs and medical software.
• Able to multitask and handle pressure during busy periods.

Education:

Grade 12

Requirements:

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field
• Proven experience in clinic or healthcare management
• Exceptional leadership and communication skills
• In-depth knowledge of healthcare regulations and compliance
• Proficiency in healthcare management software and MS Office Suite

We Offer:

• Competitive salary based on experience and job duties.
• The chance to be part of the expansion of an established medical clinic brand into a new area.

At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome a new member to our team. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Terra Nova Medical Clinic is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: $58,725.00 per year

Benefits:

• Dental care
• Vision care

Application question(s):

• Were you referred by any current employee? If yes, please provide their name.

Experience:

• Clinic Manager: 1 year (required)

Work Location: In person