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    • Adjudicating complex claims, including files in litigation.
    • Managing stressful calls and clearly deliver decisions on claims.
    • Liaise with other claims experts or management on technical and administrative issues.
    • Authorize settlements of claims in accordance with authority limits.
    • And arrange for 3rd party objective medical/functional information.
    • Technical proficiency with MS Office applications and case management software applications.
    • Conducting claim audits, drafting claim audit reports and providing claims insight to various audiences.
    • Coordinate Canadian claims data for monthly claims…
    • ✅ Opportunity to leverage your medical, legal, or claims experience in a corporate setting.
    • Excellent communication and client management abilities.
    • Work with the manufacturer on warranty claims.
    • Develop and maintain a culture that values excellent customer service through effective training, coaching and…
    • Proven expertise in estimating, financial management, contract negotiation, and change management.
    • Build and maintain strong client relationships through…
    • 5 years’ WSIB claims management experience, demonstrated experience managing return to work, modified work, attendance management and accommodation cases.
    • Design and implement health and dental claims processing workflows that ensure timely and compliant handling of claims.
    • Off work 1 hour early on Fridays.
    • Excellent time management and organizational skills and attention to detail is critical.
    • Manage WSIB claims, liaising with doctors, adjudicators, and employees.
    • Monitors staff compliance with all procedures and practices for adjudication and management of claims.
    • Reviews claim entitlement recommendations for creditor…
    • Review monthly customs reports and ensure timely submission to finance and management.
    • Influences management to adapt procedures to ensure compliance with CBSA…
    • Strong understanding of commercial property claims, large-loss restoration, catastrophe response, and complex insurance claims.
    • Job Types: Full-time, Permanent.
    • Assist OHS department with WCB claims when necessary.
    • Collaborate with insurance providers to resolve claims issues and enhance benefits offerings.
    • Minimum 5 years of workers’ compensation and claims management experience (WSIB & CNESST), including appeals and RTW coordination.
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Job Post Details

Northbridge Financial Corporation logo

Claims Technical Specialist, Casualty & Litigation - job post

Northbridge Financial Corporation
4.0 out of 5 stars
Toronto, ON•Hybrid work
$88,000–$132,000 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $88,000–$132,000 a year

Job type

  • Full-time

Location

Toronto, ON•Hybrid work

Benefits

Pulled from the full job description

  • RRSP

Full job description

What it’s like to be a Northbridge Claims Technical Specialist:



As a Claims Technical Specialist, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. The Casualty and Litigation team handle a variety of claim across several lines of business, including Auto, CGL, Directors’ and Officers’, and Professional Liability claims. Our Claims Technical Specialist are responsible for providing efficient and prompt investigation, assessing coverage liability, and damages while working directly with third parties and counsel to drive the claim to conclusion.

We want your talent



If you are great at:

  • Adjudicating complex claims, including files in litigation

  • Confirming coverage and completing a liability investigation

  • Preparing file summaries for internal reporting, large loss, and reinsurance

  • Managing stressful calls and clearly deliver decisions on claims

  • Provide training to new hires through job shadowing sessions

  • Support and mentor other adjusters on the team

  • Effectively managing a busy day to day schedule

  • Providing a great Customer experience

And you have:

  • Post-Secondary Education

  • Complete or working towards the CIP designation

  • A minimum of 10 years of claim handling experience with experience in commercial lines

  • Strong technical skills with MS Office Suite

  • Ability to clearly communicate with Claimants, Brokers, and Legal Counsel

We really mean it when we say we put you first. Here are a few ways how:

  • Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.

  • We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!

  • We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.

  • We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.

  • NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days

We’re committed to pay transparency and fairness. The base salary range for this role is $88,000 - $132,000, which reflects the expected base pay – not the total compensation package. The actual base salary may vary depending on your experience, skills, and alignment with the position. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, don’t let that hold you back — we’d still love to hear from you.

This is a real opportunity — we’re actively hiring! If the role sounds like a good fit, we encourage you to apply. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human-centered hiring decisions, and are committed to giving every application the attention it deserves.

#LI-Hybrid #LI-SK1 #INDNB

Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

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