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Medical Call Centre jobs in Ontario

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    • The call centre is a critical part of our operation, handling inbound inquiries and outbound calls to book consultations at our clinics.
    • Emergency on-call as required.
    • Supports programming, oversight of medical care, skill development, behavioural interventions and overall care and services for…
    • Responds to all incoming telephone calls and provides information.
    • Acclaim Health is a registered charity with over 600 employees that helps over 25,000 people…
    • Handle inbound calls focusing on customer retention.
    • The Customer Service / Inside Sales Representative engages with customers through inbound calls and/or…
    • Advises upper management on product development issues arising from product problems identified through technical support calls with customers.
    • Travels throughout assigned territory to call on regular and prospective customers to solicit orders, serves and nurtures clients.
    • WHAT’S IN IT FOR YOU?
    • Carry out housekeeping duties within the medical centre and paramedic vehicles, ensuring the areas are maintained in a clean, sanitary condition.
    • You will also partner with business intelligence, applied science, and product teams to translate data needs into technical roadmaps, and contribute to shared…
    • Responds to customers emails and telephone calls.
    • Basic knowledge about medical spa services is REQUIRED.
    • We are looking for an experienced, full-time dynamic…
    • Communicate with clients using electronic medical records (EMR) and Ocean software.
    • Prepare medical records and invoices as per client or third-party requests.
    • Assign and schedule service calls for Field Service Representatives (FSRs), support weekly planning to ensure timely completion of field activities.
  • View similar jobs with this employer
    • Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”.
    • A NEW CAREER POWERED BY YOU.
    • Employee gym and fitness centre.
    • Comprehensive health coverage plan that includes medical, dental and vision.
    • Conduct outbound calls to prospective and current…
    • Full health insurance package (medical, dental, vision).
    • Concierge services (24-hour on-call support team).
    • I like to call them SOLUTION.com because they truly…
    • To prepare and accompany the young person to medical appointments.
    • Understand, recognize emotional stress and fears of a young person as related to the receipt…
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Job Post Details

Call Centre Manager - job post

Laserbody MD
3.8 out of 5 stars
Brampton, ON
From $1 a year - Full-time

Job details

Pay

  • From $1 a year

Job type

  • Full-time

Location

Brampton, ON

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Store discount
  • On-site gym
  • Extended health care
  • Wellness program

Full job description

Come GROW with Us!

Laserbody MD is the leader in cosmetic dermatology and wellness, with award-winning clinics across the GTA. We are more than a medical spa - we’re an ethical medical group that values our patients and team members. Learn more at LaserbodyMD.ca.

We live by our company values and pride ourselves on creating a supportive environment for both our clients and employees. As part of our team, you’ll enjoy health benefits, professional development opportunities, and the chance to grow with a company that’s setting the standard in the industry.

Position Overview
We’re seeking a dynamic Call Centre Manager to lead our call centre team at our Brampton head office. The call centre is a critical part of our operation, handling inbound inquiries and outbound calls to book consultations at our clinics. If you’re passionate about sales, customer service, and making people look and feel their best, we want you on our team!

Primary Responsibilities

As a Call Centre Manager, you will:

  • Lead and Inspire: Provide strong leadership to the call centre team, onboarding and training new agents as needed.
  • Drive Results: Motivate the team to meet and exceed weekly and monthly sales quotas.
  • Deliver Excellence: Ensure every client receives exceptional service, maintaining professionalism and empathy at all times.
  • Ensure Compliance: Oversee adherence to regulations and best practices for call centre operations.
  • Manage Systems: Communicate system updates effectively and involve stakeholders to keep everyone informed.
  • Foster Growth: Coach and mentor team members, helping them build their skills and achieve their goals.
  • Problem Solve: Address challenges with creative thinking and maintain a level-headed approach under pressure.

Key Qualifications

  • Proven talent for sales and leadership.
  • A passion for the beauty and wellness industry.
  • Exceptional interpersonal and communication skills (both written and verbal).
  • Ability to multitask and make quick, effective decisions.
  • Previous managerial experience, preferably in a call centre or similar environment.
  • Strong organizational, data entry, and training skills.
  • Polite, professional, and results-driven demeanor.

Why Join Laserbody MD?

  • Be Part of a Winning Team: Work for an award-winning leader in cosmetic dermatology and wellness.
  • Enjoy Great Perks: Health benefits, professional development opportunities, and a supportive work environment.
  • Advance Your Career: Join a company committed to helping you grow professionally and personally.

Location: This position is based at our head office in Brampton at 160 Main St. South.

How to Apply

If this opportunity excites you, we want to hear from you! Please submit your resume and a cover letter detailing your experience and why you’re the ideal fit for this role.

Note: All qualified applicants will be considered; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: From $1.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • On-site gym
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care
  • Wellness program

Application question(s):

  • What is your salary expectation?

Work Location: In person

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