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Medical Call Centre jobs in Ontario

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    • Review medical necessity requirements and process applicable documentation when needed.
    • Understanding of medical terminology, ICD-10, and CPT codes.
    • Managing phone calls, scheduling, and patient inquiries.
    • Extended medical and dental benefits, including vision, chiropractic, and more.
    • Education/diploma in medical office administration.
    • 1-year medical office experience.
    • Maintain attention to detail for all medical records.
    • Modern medical spa with advanced technology.
    • Knowledge of medical aesthetic treatments and skincare products.
    • —from their first phone call to becoming long-term…
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    • Explain possible side effects of medications and medical treatments.
    • The irregular on-call positions may have opportunities to opt in for some benefits.
    • You have previous leadership experience in an operations, call centre or transportation environment, preference will be given to managers with Call Centre or…
    • Strong communication and interpersonal skills to work with diverse patients and medical professionals.
    • Document treatment sessions, equipment checks, and…
    • Proficiency in Microsoft Office and electronic medical record systems.
    • Salary:* $119,900 – $142,700 per year (prorated based on hours), inclusive of an on-call…
    • Have experience with electronic medical records and electronic charting.
    • Have an acute care nursing background and are comfortable using your clinical…
    • Comprehensive medical, dental, and vision coverage.
    • You'll make outbound calls, solve order issues, handle delivery delays with honesty, and recommend smart…
    • Previous dispatch centre/admin experience is preferred.
    • Operate telephone switchboard for all internal/external calls.
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    • Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally.
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    • Answer multi-line phone systems promptly and professionally, directing calls as needed.
    • Prior experience as a Dental Receptionist or in a medical/dental office…
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    • Handle inbound calls focusing on new sales.
    • Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive…
    • Supports healthcare technology environments, including clinical applications, network-connected medical devices, and secure access to information systems used…
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Job Post Details

Optum logo

Patient Care Coordinator | Quezon City - job post

Optum
(part of UnitedHealth Group)
3.3 out of 5 stars
National Capital Region, ON
$23,000–$26,000 a month - Full-time

Job details

Pay

  • $23,000–$26,000 a month

Job type

  • Full-time

Shift and schedule

  • Night shift

Location

National Capital Region, ON

Full job description

Patient Care Coordinator

Location: GF Bldg. N, UP Ayala Techno Hub, Quezon City
Schedule: Night Shift (US Hours)

About the Role

We are looking for a detail-oriented and customer-focused Patient Care Coordinator to support patients throughout the financial clearance process before scheduled healthcare services. In this role, you will work closely with patients, insurance providers, and healthcare teams to verify insurance coverage, secure authorizations, explain financial responsibilities, and ensure all required information is accurately documented.

This position is ideal for professionals with experience in healthcare customer service, revenue cycle operations, insurance verification, patient registration, collections, or related healthcare support functions.

Key Responsibilities

  • Verify patient insurance eligibility, benefits, and coverage information.
  • Obtain and validate required authorizations, referrals, and pre-certifications.
  • Review medical necessity requirements and process applicable documentation when needed.
  • Calculate and communicate estimated patient financial responsibility, including out-of-pocket costs.
  • Contact patients to verify demographic, insurance, and financial information.
  • Educate patients regarding insurance benefits, billing processes, payment options, and financial assistance programs.
  • Collect payments and assist patients with payment arrangements when appropriate.
  • Complete Medicare Secondary Payer (MSP) requirements and related documentation.
  • Maintain accurate and complete patient records in accordance with organizational standards.
  • Follow healthcare compliance requirements, privacy regulations, and data security protocols.
  • Escalate accounts that do not meet financial clearance requirements.
  • Deliver exceptional customer service while addressing patient inquiries and concerns.

Qualifications

Required

  • At least a high school graduate or senior high school graduate
  • At least 1 year of experience in any of the following:
  • Healthcare Revenue Cycle Management (RCM)
  • Customer service in healthcare BPO operations
  • Insurance verification or authorization
  • Patient registration or patient access
  • Medical billing or collections
  • Health insurance services
  • Healthcare payment collections in a voice-based environment

Preferred

  • Experience using electronic medical record (EMR) systems such as Epic or Cerner.
  • Knowledge of U.S. healthcare insurance plans, benefits, eligibility, and coverage verification.
  • Understanding of medical terminology, ICD-10, and CPT codes.
  • Experience with payment processing and financial counseling.
  • Familiarity with charity care and patient financial assistance programs.
  • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

Work Arrangement

  • Must be willing to work onsite in Quezon City.

Job Type: Full-time

Pay: $23,000.00-$26,000.00 per month

Work Location: In person

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