Medical Call Center Manager jobs in Toronto, ON

About CareRx Corporation
At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.

Reporting to the Vice President, Clinical Services, the Clinical Services Manager is responsible for the oversight of Clinical Services team in Ontario East. Through leading a team of Clinical Consultant Pharmacists, pharmacy technicians and assistants the Clinical Services Manager ensures a smooth and effective day to day operations of clinical services.
Why you should join CareRx
Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.
Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.
Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.
Defined Work Schedule: Offers a healthy work-life balance with predictable hours.
Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.
Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.
Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.
Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.
Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.
Role Responsibilities

• Plans, supervises and evaluates the day to day workflow of the clinical team
• Completion of routine assessments of the clinical team's core tasks (visit frequency, audit completion, portal processes, follow-up plans, communication and documentation)
• Completion of routine assessments of medication reviews and ensure all documentation is as per routine practice and provincial legislation
• Clinical revenue generation and expenditures to ensure all staff are meeting performance targets; follow up with clinical team members as required to ensure ongoing accountability
• Schedule and provide oversight of clinical initiatives including transition support, influenza education, and implementation of other programs and initiatives
• Performs duties of a Clinical Consultant Pharmacist
• Project management of initiatives implemented by clinical team (i.e. education, program and resource updates, Policy & Procedure review and refresh, etc.) and provide status updates to VP, Clinical Operations as required
• Provides direction to organize assignments for the Clinical Team
• Facilitate clinical and general business development opportunities for the organization
• Ensures consistency of care is provided to meet staff, customer contract and resident needs
• Operational framework, team and infrastructure needed to support the planning and delivery of programs and services
• Maintains communication with Clinical Pharmacy team
• Develops and revises goals, standards, and objectives for Clinical Team
• Participates in strategic planning of Clinical Pharmacy operations
• Oversees the recruitment of new employees including; opening requisitions, interviewing, and on-boarding
• Facilitates the provision of resources and equipment to deliver resident care
• Manages vacation and time off requests of clinical team
• Accountable for performance of clinical team and clinical services provided to customers
• Support in managing Clinical budget
• Conduct and/or participate in customer business review meetings
• Maintain and manage corporate customer relationships
• Participate in clinical aspects of RFP presentations in pursuit of new customers
• Oversee and facilitate the adoption of new clinical technology into practice
• Participate in relevant Seniors based tradeshows and business development conferences/meetings
• Understand provincial regulations, health authority requirements, and clinical billing legislation

Required Credentials

• Registered Pharmacist or other allied health professional in good standing with the applicable provincial regulatory authority (e.g., Ontario College of Pharmacists in Ontario)
• Bachelor of Science in Pharmacy (BScPhm) or Doctor of Pharmacy (PharmD) or equivalent health professional degree
• Eligibility to practice in the province(s) supported
• Valid driver's license and ability to travel regularly to client sites
• Demonstrated proficiency with pharmacy management systems and Microsoft Office Suite

Required Experience

• Minimum 5 years of pharmacist/health care professional experience
• Minimum 3 years of experience in: Long-Term Care, retirement living, continuing care, geriatric pharmacy practice
• Minimum 2 years of people leadership experience, including: Coaching and performance management, recruitment and onboarding, managing remote or geographically dispersed teams
• Experience working with: Medication management programs,quality improvement initiatives, regulatory compliance, interdisciplinary care teams
• What you would bring to the team: Multi-site leadership experience, experience managing clinical consultant pharmacists/allied health professionals, quality and accreditation experience,budget and workforce planning experience

Compensation Range: $120,000 to $130,000. Actual pay rate will be based on the individual candidate’s credentials and experience.
Location: Hybrid Position; Travel will be involved
Opportunity: This is a current existing position
Hours: This is a full time position.
AI Disclosure: CareRx does not use AI to screen candidates

Application Process
CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.
All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.