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    • Knowledge of Canadian healthcare systems and billing.
    • Maintain accurate electronic medical records (EMR).
    • Verify insurance information and assist with billing…
    • View all WELL Health Technologies Corp jobs - Vancouver jobs - Medical Office Assistant jobs in Vancouver, BC
    • Salary Search: Virtual Medical Office Assistant salaries in Vancouver, BC
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    • Submit medical claims accurately and efficiently to insurance payers.
    • Work directly with insurance companies to resolve billing and reimbursement issues.
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    • Experience with insurance billing, accounts receivable/payable, or third-party billing.
    • Processing patient billing and payments.
    • On boards medical departments on to the FH centralized medical staff scheduling and billing system.
    • The Coordinator, Medical Staff Scheduling is responsible for…
    • Identify the root cause of non-payment and resolve billing concerns.
    • Build relationships with workplaces (e.g., properly set expectations about our billing…
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    • Create, issues, and distributes patient billing; following approved provincial billing policies.
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    • Create, issues, and distributes patient billing; following approved provincial billing policies.
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    • We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family…
    • Provide support in resolving medical imaging billing concerns and responding to related questions.
    • Interpret medical records to support manual review submission…
    • Collaborate with medical staff to ensure proper coding and documentation of procedures and diagnoses using current medical terminology.
    • Responsible for managing all incoming faxes for the clinic, ensuring accurate and timely processing of medical documents.
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    • Acting as a knowledge base for customers' inquiries with respect to our products and their bone health.
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    • Minimum 2 years of medical billing experience.
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Virtual Medical Office Assistant
WELL Health Technologies Corp
·
2.4
Vancouver, BC V6B 5C6
•
Remote
$20–$23 an hour
Full-time
Apply now

Job details

$20–$23 an hour
Full-time
Remote in Vancouver, BC V6B 5C6

Full job description

Entity: WELL Health Clinic Network Inc.

Job Title: Virtual Medical Office Assistant (Remote)

Location: Remote (Canada)

Job Type: Full-Time

Hourly Range: $20.00 - $23.00 CAD per hour


About Us:

TIA Health, part of WELL Health Technologies, is a leading virtual healthcare platform connecting patients with licensed physicians across Canada. Our mission is to improve access to healthcare through innovative digital solutions and patient-centered care.


Position Summary:

We are seeking a dependable and detail-oriented Virtual Medical Office Assistant to support our virtual clinic operations. You will play a key role in ensuring a smooth, efficient, and positive experience for both patients and healthcare providers.


Key Responsibilities:

  • Schedule and manage virtual appointments through the Tia Health platform
  • Communicate with patients via phone, email, and secure messaging
  • Assist patients with joining virtual visits and troubleshooting minor technical issues
  • Maintain accurate electronic medical records (EMR)
  • Verify insurance information and assist with billing tasks
  • Coordinate referrals, prescriptions, and lab requests
  • Provide administrative support to physicians during virtual clinic hours
  • Ensure compliance with Canadian privacy regulations (e.g., PHIPA)


Qualifications:

  • Experience in a medical office or healthcare setting
  • Knowledge of medical terminology
  • Familiarity with EMR systems and telehealth platforms
  • Strong communication and organizational skills
  • Ability to work independently in a remote environment
  • High level of attention to detail and confidentiality


Preferred Qualifications:

  • Experience in a virtual clinic or telehealth environment
  • Experience with OSCAR EMR (preferred)
  • Knowledge of Canadian healthcare systems and billing
  • Comfortable assisting patients with basic technical issues


Work Schedule:

  • Full-time position
  • Standard hours: 10:00 AM – 6:00 PM (PST`)
  • Flexibility available for the right candidate


Requirements:

  • Must reside in Canada
  • Reliable high-speed internet
  • Quiet, private workspace
  • Strong computer and digital literacy


The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.

Want Read more about us: https://stories.well.company/

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