ADMIN / CLIENT EXPERIENCE COORDINATOR…Join a team that has fun every day, add to your career skills, and help us deliver an awesome patient experience.

If you want to find work in one of the best cities in Canada (Edmonton) full of amazing community members this is the place for you! Work with a team trained to be some of the best admin/client experience coordinators in the city.

In the last 25+ years history of the clinic, we have developed strong relationships with Doctors, sports teams, and other businesses in the community.

MVMT Physio & Chiro, Freedom Physical Therapy, and Cura Physical Therapiesoffers a mix of physiotherapy, chiropractic, massage therapy, acupuncture, shockwave, IMS, rehab exercises to best serve the patients of Edmonton. We are looking for a passionate MOA/Admins t to be part of our dynamic team!

This position might also be working at 1-2 of our clinics: MVMT Physio & Chiro, Freedom Physical Therapy, and Cura Physical Therapies. We're located in St. Albert, South Edmonton, and West Edmonton.

We offer you:

1. Part-Time/Full-time hours with flexible scheduling

2. On the high end of hourly compensation ($18-23 per hour)

3. Optional monthly/quarterly incentives ($$$)

4. Opportunity for advancement in the company

5. Health Benefits Plan ($)

6. On the job learning

7. Paid onboarding and training ($)

8. Great work life balance

9. Company-sponsored team dinners and outings ($)

10. Free Treatments by some of the clinicians

11. Other Perks (see below)

Career progression OPTIONS:

1 --> Focus on being a super-star patient experience coordinator
2 --> Grow into a management role - Assistant Patient Experience Manager
3 --> Jump to running the team as the Patient Experience Manager
4 --> Add another ‘hat’ and be our Chief Culture Officer or Community Manager

We believe in CAREER DEVELOPMENT!

Whether you are new to the role or have a Medical Office Assistant degree, we help you plan your certification and courses to sharpen and add new skills to your personal tool-kit. Are you a believer that learning never ends?

You cake advantage of our Business Mentorship Program. The program is on-going until you feel like an admin and operational superstar. At that time you may want to mentor someone else!

How does it work?

Participate in on-going training specific to your role
Sign up for a monthly (business) challenges that will help develop your skills
Keep metrics on how you are doing each week

Contact me if you have the same CORE VALUES:

--> ACHIEVE THE BEST PATIENT OUTCOMES
--> PROVIDE THE BEST EXPERIENCE FOR EVERY PATIENT
--> CREATE A STRONG & POSITIVE WORK CULTURE

What will be asked of you:

Commit to your onboarding so you can get up to speed much quicker
You want metrics on how you are doing and what areas of the role you need help with
We will train you on how to offer a great patient experience on the phone
You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
Love to help people even if the environment can be fast-paced at times

Preferred but NOT required:

Prior work in retail or Restaurant
Customer service focus mentality
Prior experience with WCB, MVA, AHS and Jane systems considered a asset
Inbound or outbound phone experience
Prior work in a healthcare setting e.g. medical office
Familiarity with physiotherapy, massage, chiro, acupuncture
Familiarity with third party billing portals
Proficient in use of computers and other office equipment
Attention to detail
Knowledge of general office procedures

Well, you’ve kept reading. That’s great! Here are some more perks our other coordinators have requested and received:

Incentive plan ($)
Additional hours ($)
Collaborations with other brands
Remote access to work from home
Company retreats

Pay: $18.00-$23.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

Company events
Dental care
Extended health care
On-site parking
Paid time off
Vision care

Work Location: In person

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