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TORONTO GRACE HEALTH CENTRE

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Remote Care Monitoring – Program Assistant

Temporary Full Time – 12 Month Contract (Hybrid)

Pay Rate: $27.00/HR to $32.00/HR

The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional Care, and Palliative Care services. The care and services provided at TGHC help facilitate the patient flow through the health care system and ensures recovery to those individuals who may return to their homes or to Long Term Care (LTC) facilities in their communities. TGHC operates in 3 sites – the Main site (Church & Bloor St), Harbour Lights site and Specialized Care Centre located at (Victoria Park & McNicoll) and Remote Care Monitoring site (2 Overlea Blvd.). Our organization is committed to collaborating with patients and families in their journey through the health care system, effectively supporting their integration back into the community.

As a compassionate, caring, and influential member of the interprofessional team, you will make a personal difference in the quality of life of our patients, residents, and families. If you want to work in an environment where every face is familiar and where care, compassion, and commitment flow to the persons that we serve as well as the staff, join our team and become part of an amazing team with the Toronto Grace family.

Position Summary:

The Director of Integrated Transitional Care at the Salvation Army, Toronto Grace Health Centre, is currently seeking a Program Assistant for the Remote Care Monitoring (RCM) program. The RCM program provides safety devices and monitoring services to older adults across Ontario, supporting clients to live safely and independently in their homes.

The Program Assistant provides operational and administrative support across the RCM Program, serving clients across Ontario and working under established procedures and the direction of designated program staff. The incumbent assists with referral intake, appointment scheduling, equipment coordination, client communication, documentation, record maintenance, and general program administration, providing flexible support across program functions based on operational requirements and client needs.

Hybrid Work Arrangement: This position follows a hybrid work model, with three (3) days per week onsite at the Overlea location and two (2) days per week working remotely. The hybrid work arrangement is subject to change based on organizational and operational needs.

Responsibilities:

• Provide day-to-day assistance to assigned program areas based on operational needs and direction from program leadership
• Assist Intake staff with referral processing, documentation, data entry, record maintenance, and routine client communication
• Coordinate equipment installation appointments, communicate scheduling information to clients and caregivers, and provide basic equipment information using approved program resources.
• Provide administrative support including responding to routine inquiries, maintaining records, preparing correspondence, and coordinating program documentation
• Follow established procedures and processes, referring questions and non-routine matters to the appropriate program staff
• Maintain accurate client and program records in electronic and paper-based systems
• Enter, update, retrieve, and maintain information in databases, scheduling platforms, and other program systems.
• Assist with preparation of routine reports and tracking documentation
• Communicate professionally with clients, caregivers, healthcare providers, community partners, and internal staff regarding routine program matters
• Other assigned duties, as required

Qualifications and Education:

• Diploma or in Business Administration, Health Administration, Office Administration, Social Services, or a related field, or an equivalent combination of education and experience.
• Minimum of one (1) year of experience in administration support, customer service, healthcare, community services, or a related field
• Experience working in a healthcare, community, or social services environment is considered an asset
• Strong organizational, time management, and prioritization skills, with the ability to manage multiple tasks and adapt to changing priorities
• Demonstrated proficiency in Microsoft Office applications, including Outlook, Work, Excel, and Teams
• Strong written and verbal communication skills, with the ability to communicate professionally and collaborate effectively with team members, clients/caregivers, community partners, and other stakeholders
• Demonstrated ability to work independently and as part of a multidisciplinary team
• Fluency in English (written and verbal) is required

Qualified candidates may apply to:

To apply for this exciting career opportunity, please apply to https://www.torontograce.org/work-volunteer/working-at-tghc/careers-tghc-2/ Please visit our website to learn more about the rewards of building a career at the Toronto Grace Health Centre.

The Toronto Grace Health Centre is committed to inclusive and accessible employment practices. If you require accommodation during any stage of the recruitment process, please notify the Human Resources Department.

The Salvation Army Toronto Grace Health Centre has been accredited with a 4-year Commendation in 2025 by Accreditation Canada.

Thank you for your interest in the Toronto Grace Health Centre. Please note that only candidates selected for an interview will be contacted.

Our Core values: Compassion, Collaboration, Excellence, Integrity and Innovation

This is a vacant position