London Hotel jobs in Ontario

Job Title: Front Desk Agent & Night Auditor

Department: Rooms Division

Reports To: Hotel Manager

Job Summary:

The Front Desk Agent & Night Auditor is a key member of the Guest Services team, responsible for delivering exceptional customer service to all guests at Calabogie Peaks Hotel. This role includes handling reservations, check-ins, and check-outs, promoting resort amenities, and completing nightly audit processes to ensure accuracy and efficiency in the hotel’s operations. The ideal candidate is flexible, detail-oriented, and thrives in a dynamic environment while maintaining a fun and positive attitude.

Key Responsibilities:

• Guest Services:
• Greet guests warmly and professionally upon arrival, providing exceptional service throughout their stay.
• Assist guests with reservations for hotel rooms, recreational activities, and other resort amenities.
• Handle guest check-ins and check-outs, ensuring a smooth and efficient process.
• Respond to inquiries and resolve guest issues promptly and courteously.
• Administrative Duties:
• Run nightly audit reports to reconcile daily transactions, ensuring accuracy and compliance.
• Perform data entry, maintain guest records, and prepare reports as needed.
• Answer phones, direct calls, and manage correspondence in a professional manner.
• Operations Support:
• Ensure the lobby and reception areas are clean and welcoming.
• Perform overnight housekeeping duties including vacuuming, moping dusting etc.
• Collaborate with team members to support seamless operations across the resort.

Job Requirements:

• Must be able to work all shifts, including evenings, overnights, weekends, and holidays, with flexibility for short notice scheduling.
• Strong customer service orientation with courteous and professional mannerisms.
• Exceptional problem-solving skills and the ability to think on your feet.
• Strong oral, written, and phone communication skills.
• Highly organized with strong administrative and data entry skills.
• Proficiency in Microsoft Office (Excel, Word) and property management systems.
• Ability to work independently with minimal supervision while thriving in a team environment.

Physical Requirements:

• Ability to stand, walk, and remain on feet for extended periods.
• Light lifting, up to 25 lbs, may be required.

Why Join Us?

At Calabogie Peaks Hotel, we value our team members as much as our guests. As a Front Desk Agent & Night Auditor, you’ll play an integral role in shaping the guest experience while enjoying:

• A supportive team environment.
• Opportunities for professional growth in a dynamic, upscale resort setting.
• Competitive compensation and resort perks.

About Calabogie Peaks Hotel:

Located in the beautiful Ottawa Valley, Calabogie Peaks Hotel is part of the Ascend Hotel Collection, offering a unique blend of upscale accommodations and outdoor adventures. Whether guests are enjoying winter sports, hiking trails, or lakefront activities, our resort delivers unforgettable experiences year-round.

Job Type: Full-time

Pay: $19.00-$20.00 per hour

Benefits:

• Casual dress
• Company events
• Discounted or free food
• On-site gym

Ability to commute/relocate:

• Calabogie, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hotel / Hospitality: 2 years (preferred)
• Customer service / Front desk: 1 year (preferred)

Location:

• Calabogie, ON (preferred)

Work Location: In person