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    • Assist guests with reservations for hotel rooms, recreational activities, and other resort amenities.
    • This role includes handling reservations, check-ins, and…
    • This role involves providing exceptional customer service, preparing and serving beverages and food, and ensuring a welcoming environment for all guests.
    • The ideal candidate will be responsible for maintaining cleanliness and order in various facilities, ensuring a hygienic and welcoming environment for clients…
    • Experience in hotel housekeeping is required.
    • Familiarity with hotel or hospitality environments.
    • Vacuum carpets and clean floors to ensure cleanliness…
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    • Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing concierge duties.
    • Reporting to the Recreation Manager, this position is responsible for light housekeeping around the indoor and outdoor pool areas, handing out towels to guests,…
    • To clean areas according to assigned schedules using appropriate cleaning and sanitation methods and procedures.
    • Job Types: Full-time, Part-time.
    • The right candidate will pay attention to detail in cleaning guest rooms, public spaces and keeping our facilities in order.
  • View similar jobs with this employer
    • Other duties will include registering guests, making and modifying reservations, acting as hotel operator, and performing concierge duties.
    • Reporting to the Spa leadership team, this position is responsible for ensuring guest satisfaction and light housekeeping in the spa, including the change rooms…
    • From greeting guests with genuine warmth to ensuring their belongings and vehicles are handled with care, you’ll play a key role in creating seamless arrivals…
    • As a Housekeeping Associate, you play a vital role in creating a welcoming and comfortable environment for our guests.
    • Seasonal summer employment opportunity at a lakeview property, with potential for continued part-time employment beyond the summer period.
    • Perform routine maintenance on hotel equipment and facilities.
    • Minimum of 2 years of experience in hotel maintenance or related field.
    • The ideal candidate will be responsible for maintaining cleanliness and order in residential settings, ensuring a welcoming and comfortable environment for our…
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Job Post Details

Front Desk Agent/Night Auditor - job post

Calabogie Peaks
3.0 out of 5 stars
30 Barrett Chute Road, Calabogie, ON
$19–$20 an hour - Full-time

Job details

Pay

  • $19–$20 an hour

Job type

  • Full-time

Shift and schedule

  • Weekends as needed
  • Night shift
  • Holidays

Location

30 Barrett Chute Road, Calabogie, ON

Benefits

Pulled from the full job description

  • On-site gym
  • Discounted or free food
  • Casual dress
  • Company events

Full job description

Job Title: Front Desk Agent & Night Auditor

Department: Rooms Division

Reports To: Hotel Manager

Job Summary:

The Front Desk Agent & Night Auditor is a key member of the Guest Services team, responsible for delivering exceptional customer service to all guests at Calabogie Peaks Hotel. This role includes handling reservations, check-ins, and check-outs, promoting resort amenities, and completing nightly audit processes to ensure accuracy and efficiency in the hotel’s operations. The ideal candidate is flexible, detail-oriented, and thrives in a dynamic environment while maintaining a fun and positive attitude.

Key Responsibilities:

  • Guest Services:
  • Greet guests warmly and professionally upon arrival, providing exceptional service throughout their stay.
  • Assist guests with reservations for hotel rooms, recreational activities, and other resort amenities.
  • Handle guest check-ins and check-outs, ensuring a smooth and efficient process.
  • Respond to inquiries and resolve guest issues promptly and courteously.
  • Administrative Duties:
  • Run nightly audit reports to reconcile daily transactions, ensuring accuracy and compliance.
  • Perform data entry, maintain guest records, and prepare reports as needed.
  • Answer phones, direct calls, and manage correspondence in a professional manner.
  • Operations Support:
  • Ensure the lobby and reception areas are clean and welcoming.
  • Perform overnight housekeeping duties including vacuuming, moping dusting etc.
  • Collaborate with team members to support seamless operations across the resort.

Job Requirements:

  • Must be able to work all shifts, including evenings, overnights, weekends, and holidays, with flexibility for short notice scheduling.
  • Strong customer service orientation with courteous and professional mannerisms.
  • Exceptional problem-solving skills and the ability to think on your feet.
  • Strong oral, written, and phone communication skills.
  • Highly organized with strong administrative and data entry skills.
  • Proficiency in Microsoft Office (Excel, Word) and property management systems.
  • Ability to work independently with minimal supervision while thriving in a team environment.

Physical Requirements:

  • Ability to stand, walk, and remain on feet for extended periods.
  • Light lifting, up to 25 lbs, may be required.

Why Join Us?

At Calabogie Peaks Hotel, we value our team members as much as our guests. As a Front Desk Agent & Night Auditor, you’ll play an integral role in shaping the guest experience while enjoying:

  • A supportive team environment.
  • Opportunities for professional growth in a dynamic, upscale resort setting.
  • Competitive compensation and resort perks.

About Calabogie Peaks Hotel:

Located in the beautiful Ottawa Valley, Calabogie Peaks Hotel is part of the Ascend Hotel Collection, offering a unique blend of upscale accommodations and outdoor adventures. Whether guests are enjoying winter sports, hiking trails, or lakefront activities, our resort delivers unforgettable experiences year-round.

Job Type: Full-time

Pay: $19.00-$20.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Discounted or free food
  • On-site gym

Ability to commute/relocate:

  • Calabogie, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

  • Hotel / Hospitality: 2 years (preferred)
  • Customer service / Front desk: 1 year (preferred)

Location:

  • Calabogie, ON (preferred)

Work Location: In person

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