Level Technical Support jobs in Toronto, ON

Our Mission at Tactable

What if you could build software that didn’t just scale, but transformed entire organizations?

At Tactable, this is what drives us. We’re building a world-class cloud, data, and API engineering firm with a mission to power the most influential tech of tomorrow, through expert-led delivery, strong partnerships, and a relentless focus on quality.

We don’t just consult. We build.

Founded by engineers who care deeply about people, process, and product, we go beyond just solving problems. We embed with clients, work across full project lifecycles, and operate at the speed of startups while upholding the rigor of enterprise-grade engineering.

From financial institutions to emerging tech ventures, our work is behind some of the most mission-critical systems in production today, and we’re just getting started. With growing demand from top-tier clients and a strong runway for expansion, we’re building a team of curious, ambitious developers who want to build meaningful things with meaningful people.

Take a look at to learn more about our work and what sets us apart.

The Role: Engineering Manager (Cloud, Data, AI, Enterprise Systems)

We’re looking for a player-coach, someone who can think big, build fast, and lead with empathy.

As an Engineering Manager at Tactable, you’ll sit at the intersection of product, engineering, and client success. You’ll design scalable, secure, and high-performance architectures that bridge business needs with technical execution, driving real-world impact across industries like finance, SaaS, and emerging tech.

This is a high-trust, high-impact role for someone who thrives in ambiguity, values cross-functional collaboration, and wants to shape both strategy and systems. You’ll be hands-on with technical design while mentoring teams and engaging clients directly, from pre-sales through delivery.

If you enjoy crafting elegant solutions to messy problems, and leading others to do the same, we want to hear from you.

What You’ll Do

Architecture & Solution Design

• Translate customer and product requirements into scalable, end-to-end technical architectures
• Design systems across cloud, on-prem, and hybrid environments using modern tools and frameworks
• Build proofs of concept (POCs), architecture diagrams, documentation, and technical proposals
• Ensure architectures align with industry best practices for security, scalability, and performance

Cross-Functional Leadership

• Collaborate closely with sales, product, and engineering teams to shape solution strategy
• Lead discovery sessions and technical deep dives with internal teams and client stakeholders
• Communicate architectural decisions to both technical and non-technical audiences
• Support smooth handoff to delivery teams and stay involved in critical delivery phases

Technology Strategy & Innovation

• Stay current with emerging technologies and evaluate opportunities to incorporate them into our stack
• Contribute to internal knowledge-sharing, design standards, and architecture best practices
• Play an active role in mentoring engineers and elevating technical thinking across the team

What You Bring

Must-Have Experience

• 8+ years of experience in solution architecture, software engineering, or technical consulting
• Proven success designing and deploying complex, scalable systems at the enterprise level
• Deep understanding of cloud platforms (AWS, Azure, or GCP), APIs, microservices, and integration patterns
• Familiarity with enterprise IT systems, infrastructure, security best practices, and compliance standards
• Excellent communication and collaboration skills, you can simplify complexity for any audience
• Experience working in agile, cross-functional teams in a fast-moving environment

Nice-to-Haves

• Experience in startup or high-growth environments
• Exposure to fintech, healthcare, or SaaS industries
• Certifications such as AWS Certified Solutions Architect, TOGAF, or similar
• Experience leading architecture in client-facing or consulting roles

Why You’ll Love This Role

• Growth-First Culture - From custom career paths to project rotation, we design roles around your goals, not just business needs.
• Full Ownership & Impact - You’ll own critical parts of delivery, architecture, and technical decision-making. No red tape, no silos.
• Tight-Knit Team - We’ve built a culture of trust, collaboration, and curiosity. Whether it’s team lunches, hack days, or a new internal tool, we move as one unit.
• Real Work, Real Users - We’re not building MVPs that sit on a shelf. You’ll work on systems that millions rely on, every day.
• Flexibility with Structure - We’re a hybrid-first team with a strong appreciation for in-office collaboration, especially at our downtown Toronto HQ. We encourage in-person presence to foster mentorship, connection, and collaboration.

Why This Might Not Be a Fit

• If you’re looking for narrow responsibilities or prefer to stay in one tech domain long-term
• If you want to work in a rigid hierarchy with formal titles and clear ladders
• If you prefer a vendor-style relationship with clients rather than deep, embedded partnerships

Compensation, Benefits & Perks

• Salary Range: Competitive and flexible, based on experience and role fit
• Comprehensive health and dental plan
• Generous PTO and holidays
• Laptop & home office equipment provided
• Career coaching and personalized development plans
• Regular social events, team outings, and wellness activities

Hiring Process & Transparency

• This role is for an active vacancy on our engineering team, not a future talent pool position.
• As part of our hiring process, we use AI-assisted screening tools. Candidates selected to move forward will complete an initial screening interview via an AI-based platform, followed by direct interviews with our engineering team.

Ready to Build the Next Generation of Cloud & Data Infrastructure?

No cover letter required. Just apply, and let’s start building.

Job Type: Full-time

Pay: $150,000.00-$190,000.00 per year

Experience:

• Software development: 8 years (required)

Language:

• English (required)

Location:

• Toronto, ON M5A 1E1 (required)

Work Location: Hybrid remote in Toronto, ON M5A 1E1