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Lab Assistant jobs in Surrey, BC

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    • We’re looking for a Customer Service Representative who communicates clearly, stays organized, and approaches inquiries with a practical, problem-solving…
    • Provide technical support to the senior technician and lab assistants and may assist in training new employees.
    • Full time - Graveyard shift only.
    • Pace Processing consists of one federally registered CFIA/SQF level 2 certified meat plant, two cake plant (GMP & SQF certified respectively), one bakery plant…
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    • Familiarity with lab equipment (e.g. HPLC, GC, GC-MS, LC-MS/MS, UV, AA, IR, DSC and ICP) and instruments.
    • The position of Chemical Lab Analyst's responsibility…
    • Able to easily handle and operate analytical lab equipment.
    • We have the capacity to formulate and manufacture natural health products directly from raw…
    • We are seeking a detail-oriented Sample Preparation Technician to join our laboratory team.
    • In this role, you will be responsible for preparing samples for…
    • Reporting to the Fire Assay Spectroscopy Manager, the Fire Assay Instrumentation Technician will perform duties related to the analysis of client samples by ICP…
    • Previous experience in sample preparation or in a mineral processing lab environment considered an asset.
    • Reporting to the Fire Assay Manager, the Fire Assay…
    • Able to easily handle and operate analytical lab equipment.
    • We have the capacity to formulate and manufacture natural health products directly from raw…
    • You'll coordinate quality assurance and quality control activities, manage inspection processes, and work closely with internal teams and external stakeholders…
    • Performs daily Quality Control on all lab equipment.
    • Previous lab or healthcare experience is an asset.
    • Reports To:* Clinic Lead – Nursing and Laboratory &…
    • Experience working in a lab is an asset.
    • Responsible to maintain the lab in a clean and organized manner.
    • Performs analytical testing of fruit according to…
    • Carry out lab testing including micro test, organoleptic evaluation and other plant base and dairy quality tests.
    • Tests finished product at end of code.
    • We are seeking an experienced and highly organized Cosmetic Formulation Chemist to lead formulation projects from concept and laboratory development through…
    • Understanding of basic lab etiquette.
    • _*Prior experience working in a lab will be an asset.
    • This is a full time, permanent position.
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Job Post Details

Customer Service Representative for Molecular Diagnostic Laboratory - job post

SecuriGene Labs
Vancouver, BC V5R 5T5
$21–$27 an hour - Permanent, Full-time

Job details

Pay

  • $21–$27 an hour

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

Vancouver, BC V5R 5T5

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Extended health care
  • On-site parking

Full job description

We are a fast-growing molecular diagnostics laboratory supporting families, professionals, and partners across North America. We’re looking for a Customer Service Representative who communicates clearly, stays organized, and approaches inquiries with a practical, problem-solving mindset: someone who can think a step ahead, understand what’s needed, and help keep day-to-day operations running smoothly. In this role you will help our customers place orders, understand their DNA test results, and get timely, accurate answers.

What You’ll Do

  • Respond to customer inquiries via email and phone in a clear, professional, and timely manner
  • Support customers with order-related questions, explaining our products and services and results interpretation
  • Triage issues, identify the root cause, and coordinate internally to resolve them
  • Accurately log and track interactions across internal systems
  • Ensure all communication aligns with company policies, privacy standards, and regulatory requirements
  • Act as the bridge between customers, operations, and sales to ensure accurate and timely flow of information
  • Help identify opportunities to streamline processes based on frontline customer feedback

What We’re Looking For

  • 1+ year in customer service in healthcare, biotech, or a regulated environment (preferred)
  • Bachelor of Science degree (preferred)
  • Fluency in English (minimum C2 Level)
  • Strong written and verbal communication skills
  • High attention to detail
  • Ability to stay neutral and factual in customer facing conversations
  • Comfortable working across multiple platforms (CRM, workflow management and other internal tools)
  • Strong judgment: you know when to escalate and when to resolve independently
  • Organized and efficient; you don’t let things fall through the cracks

Details and How to Apply

Please submit your cover letter and resume. This is an in-person position. Working hours are Monday to Friday. Compensation based on experience. We thank you for your interest, but only shortlisted candidates will be contacted. No phone calls or emails please.

Pay: $21.00-$27.00 per hour

Expected hours: 40.0 per week

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person

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