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    • View all CaffComm Systems Inc. jobs - Toronto jobs - Junior IT Technician jobs in Toronto, ON
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Job Post Details

Junior IT Support Technician (3-Month Contract-to-Hire)
CaffComm Systems Inc.
Toronto, ON
$45,000–$48,000 a year
Temporary, Permanent, Full-time
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Job details

$45,000–$48,000 a year
Tuition reimbursement, Paid time off, Dental care, Extended health care
Temporary, Permanent, Full-time
Weekends only, Monday to Friday
Toronto, ON

Full job description

THE COMPANY:

CaffComm Systems is a full-service managed services provider (MSP) supporting small to mid-sized businesses across the GTA. We're looking for a self-motivated junior technician who wants to grow into networking and server work.

THE ROLE:

You'll deliver first-line IT support, primarily onsite at one downtown Toronto client (approx. 4 days/week), with approx. 1 day/week on the road supporting clients in the east end. This is a 3-month full-time contract with a performance review at the end for conversion to a permanent full-time position.

RESPONSIBILITIES:

  • Desktop/laptop setup, repairs and replacements
  • OS, patch and antivirus updates; malware remediation; software and hardware upgrades
  • Microsoft 365 user support: accounts, mailboxes, licensing, Teams/OneDrive/SharePoint basics
  • Active Directory tasks: user and group management, password resets, domain joins
  • Printer and peripheral troubleshooting, liaising with vendors as needed
  • Basic wired and wireless network troubleshooting
  • Remote and onsite support with clear ticket documentation

QUALIFICATIONS:

  • Basic working knowledge of Microsoft 365 administration and end-user support
  • Basic working knowledge of Active Directory and domain concepts
  • Solid Windows troubleshooting skills
  • Strong written and verbal English communication; comfortable in a customer-facing role
  • Organized, punctual, and able to prioritize by urgency
  • Able to work independently and as part of a team
  • Valid driver's licence and access to a personal vehicle required (km and parking reimbursement provided)
  • Assets: CompTIA A+/Network+ or Microsoft certifications, helpdesk/MSP experience, basic networking or VMware exposure. Training will be provided as needed.

SCHEDULE:

  • Monday to Friday, business hours
  • Weekend emergency calls only if required, compensated with time in lieu

BENEFITS:

Dental, extended health care, paid time off and tuition reimbursement begin upon conversion to a permanent position.

TO APPLY:

Submit your resume. Shortlisted candidates will be contacted for a phone or remote interview. We're looking to start ASAP.

Job Types: Full-time, Temporary, Permanent
Contract length: 3 months

Pay: $45,000.00-$48,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Tuition reimbursement

Work Location: In person

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