Junior Salesforce Administrator jobs

We are a high-tech, innovative, full-service dental laboratory located in Toronto. We are seeking an experienced Senior Salesforce Administrator & Developer to lead the administration, optimization, automation, and integration of our Salesforce ecosystem while driving digital transformation across Sales, Marketing, Customer Service, and Operations.

This is a experienced, hands-on role for someone who enjoys solving business challenges, building scalable Salesforce solutions, and delivering measurable business results.

Key Responsibilities

Salesforce Administration & Platform Management

• Administer, maintain, and continuously optimize Salesforce Sales Cloud, Marketing Cloud Account Engagement (Pardot) and Experience Cloud.
• Evaluate the current Salesforce environment and recommend improvements to maximize system performance and user adoption.
• Configure custom objects, fields, validation rules, page layouts, permissions, security, reports, dashboards, and Lightning applications.
• Manage Salesforce releases, testing, deployments, and production support.
• Ensure Salesforce follows best practices for security, scalability, and performance.

Salesforce Development & Automation

• Design and build scalable automation using Salesforce Flow and other declarative tools.
• Develop custom applications, using Salesforce Platform app builder capabilities.
• Improve operational efficiency by automating manual marketing processes.
• Support AI-driven automation initiatives using Salesforce Agentforce and Einstein capabilities.

Integration & Enterprise Automation

• Lead Salesforce integration projects with third-party applications, APIs, ERP systems, websites, social media platforms and CRM software.
• Design and maintain secure and reliable data synchronization between systems.
• Monitor integrations and troubleshoot issues to ensure business continuity.

Sales & Marketing Optimization

• Optimize Sales Cloud to improve lead management, opportunity management, forecasting, and pipeline visibility.
• Configure Marketing Cloud Account Engagement (Pardot) for lead nurturing, segmentation, and customer journeys.
• Build automated marketing campaigns, email journeys, drip campaigns, and lead scoring models.
• Improve customer acquisition, lead conversion, and customer retention through automation and data-driven strategies.

Reporting & Business Intelligence

• Design executive dashboards and KPI reports for Sales, Marketing, Customer Service, and Operations.
• Maintain Salesforce data quality through data cleansing, validation, deduplication, and governance.
• Provide strategic recommendations based on business analytics and Salesforce insights.
• Present regular performance reports to senior management.

Continuous Improvement

• Identify opportunities to improve business processes through Salesforce technology.
• Stay current with Salesforce releases, AI innovations, automation technologies, and industry best practices.
• Train and support users to maximize Salesforce adoption across the organization.

Required Qualifications

• Minimum 5 years of hands-on Salesforce Administration and Development experience
• Proven experience administering Salesforce Sales Cloud and Experience Cloud
• Proven experience administering Marketing Cloud Account Engagement (Pardot)
• Strong experience designing Salesforce automation using Flow
• Experience with Salesforce integrations using APIs and middleware
• Experience implementing enterprise automation solutions
• Strong understanding of Salesforce security model, profiles, permission sets, sharing rules, and governance
• Experience creating dashboards, reports, and business analytics
• Excellent troubleshooting, analytical, and problem-solving skills
• Strong communication and stakeholder management skills

Required Salesforce Certifications

Applicants must hold the following certifications:

• Salesforce Certified Administrator
• Salesforce Platform App Builder
• Salesforce Sales Cloud Consultant
• Salesforce AI Associate
• Salesforce Certified Automation Specialist
• Workato Enterprise Automation Certification

Preferred Qualifications

• Experience integrating Salesforce with CRM or Dental Management software
• Knowledge of APIs, web services, and integration architecture
• Experience with Salesforce Data Loader and deployment tools
• Experience working in healthcare or dental industries is considered an asset

Contract terms

• First 3 Months, minimum 6-8 hours per day (on-site)
• After 3 months, Remote support on-call basis or 2 days per month on-site if needed.

Pay: $45.00-$65.00 per hour

Work Location: In person