Itsm jobs in Upper Canada Mall, ON

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:

As a Business Analyst, you will support the team to deliver application maintenance and professional services to one or more of our clients where ServiceNow is the primary application being supported. This role requires an individual who can partner with clients strategically—seeking to understand the why behind requests and aligning delivery with long‑term outcomes, not just immediate solutions.

Key Responsibilities:

You will be responsible for managing work assignments through ServiceNow tickets and ensuring that we deliver on our commitments to our clients. This may include:

• Developing new catalog items
• Review and optimize existing workflows
• Support clients with process maturity and strategy
• Being an advocate for process based on best practice
• Project support for integration work

In addition, you will be responsible for monitoring and providing updates on your progress and work directly with internal and external business stakeholders to build and grow the SMO business.

Skills & Qualifications:

• Minimum 2 years’ experience with the ServiceNow platform, with at least 2 years in application maintenance and support.
• Demonstrated ability to think strategically beyond task execution, with a focus on understanding client business needs, objectives, and challenges before delivering solutions.
• Experience in both implementation projects and application support environments is an asset.
• Demonstrated ability to develop workshop presentations and process documentation (Microsoft Visio, PowerPoint, Word skills).
• Ideal candidates are self-motivated with a proven track record of delivering solutions to challenging business problems.
• Experience working in a client facing role with both technical and functional stakeholders with strong relationship management skills and a passion for client satisfaction and delivery excellence. Strong interpersonal skills are important.
• Facilitate workshops and training sessions to educate clients on ServiceNow capabilities and best practices.
• Organized and analytical.
• Ability to balance multiple priorities in a fast-moving environment.
• Must have strong written and verbal communication skills in English. French is also desirable but not required.

It would be great for you to have some of these nice to haves as well:

• Experience in hands-on experience in ServiceNow such as design, configuration, testing, and production deployment.
• Prior consulting experience.
• Certifications such as ServiceNow Certified System Administrator and other ServiceNow CIS certifications. If you do not have certifications, we expect you to attain at least one during your first year of employment.
• ITIL certification.

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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