Itsm Consultant jobs

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview:
The ServiceNow Pre‑Sales Solution Consultant is responsible for partnering with sales to understand customer challenges and design compelling ServiceNow solutions that demonstrate clear client business value. This role combines deep platform expertise with consultative sales skills that lead discovery sessions, build demos and proof-of-concepts, and guide prospects through the technical aspects of the sales cycle.

Key Responsibilities:

• Partner with account executives to qualify opportunities, understand client objectives, and shape overall deal strategy throughout the sales cycle.
• Lead discovery workshops and technical interviews to uncover business requirements, current‑state processes, and pain points across IT and business stakeholders.
• Translate customer requirements into ServiceNow architectures and solution designs aligned to best practices and product capabilities.
• Design and deliver tailored, story‑driven product demonstrations that clearly articulate business outcomes, value, and Compugen’ s differentiators.
• Scope and execute Proof of Concept / Proof of Value engagements, including configuration, data setup, and success criteria definition.
• Provide subject‑matter expertise across ServiceNow workflows such as ITSM, ITOM, ITAM, and CSM.
• Create and maintain pre‑sales assets such as demo environments, solution templates, and technical collateral with marketing and delivery teams.
• Advise customers on implementation approaches, integrations, and roadmap planning while supporting smooth transition to delivery teams.
• Support RFP/RFI responses, solution estimates, and technical sections of proposals.
• Stay current on ServiceNow roadmap, partner ecosystem, and competitive landscape.

Skills & Qualifications:

• 3–5+ years in pre‑sales, sales engineering, or solution consulting, preferably within the ServiceNow ecosystem or a similar enterprise SaaS platform.
• Hands‑on ServiceNow experience (configuration and/or development) across one or more major workflows.
• Strong understanding of ITIL‑aligned ITSM processes and familiarity with ITOM, ITAM, CSM, CMDB/CSDM, workflow automation, AI, and performance analytics.
• Proven ability to run discovery sessions, map requirements, and design solutions addressing both business and technical needs.
• Excellent communication and presentation skills with experience presenting to technical and non‑technical stakeholders.
• Comfortable working in a deal‑driven environment collaborating closely with sales teams.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) with additional Certified Implementation Specialist (CIS) certifications.
• Experience with ServiceNow domain separation, integrations (REST/SOAP APIs, MID Server), and JavaScript scripting.
• Background in consulting, professional services, or customer‑facing delivery supporting ServiceNow implementations.
• Experience with value‑based selling, ROI modeling, and business case development for digital workflow transformation.
• Bilingual (English/French) is considered an asset.

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility
  

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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