IT Tech Support jobs in Vancouver, BC
IT Support Specialist (Tier 2)
Easily apply18 Wheels Logistics LtdBurnaby, BC V3N 2M5- $55,000–$60,000 a year
- Full-time +2
- Paid time off
- Vision care
- Dental care
- Life insurance
- Casual dress
- Extended health care
- This role will bridge the gap between day-to-day user support and foundational infrastructure management.
- The IT Support Specialist will handle everything from…
L1 Support Hero
Easily applyOften replies in 1 dayGAM Technical ServicesVancouver, BC V6B 3M1- $40,000–$60,000 a year
- Full-time
- Monday to Friday +2
- Dental care
- Collaborate closely with other IT support teams to ensure smooth service delivery.
- Occasional evening or weekend work may be required for critical support or…
IT Service Desk Specialist
Easily applyFirst National FinancialVancouver, BC- $52,440–$68,995 a year
- Contract
- College Diploma in related field or 3+ years desktop/laptop support experience.
- Providing in person and over the phone support to on site and remote employees.
- Study 2020 Consulting INCVancouver, BC V6C 1G8
- $36.60–$38.00 an hour
- Full-time +1
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions…
- CROWN BUILDING SUPPLIES LTD.Surrey, BC V3W 4M7
- $36.60 an hour
- Experience: 2 years to less than 3 years.
- Coordinate access and use of computer networks.
- Install web server hardware and software.
- Hours: 40 hours per week.
- InfoSpec Systems Inc.Richmond, BC V6X 4E1
- $48,000–$85,000 a year
- Full-time +1
- Vision care
- Dental care
- Life insurance
- Extended health care
- Experience: 1 year to less than 2 years.
- InfoSpec Systems Inc.Richmond, BC V6X 4E1
- $48,000–$85,000 a year
- Full-time +1
- Vision care
- Dental care
- Life insurance
- Extended health care
- Experience: 1 year to less than 2 years.
- OMIKAN TECHNOLOGIES INC.Delta, BC V4C 4X5
- $36.80 an hour
- Full-time +1
- Supervise other technical support workers in this group.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- View all OMIKAN TECHNOLOGIES INC. jobs - Delta jobs - Support Technician jobs in Delta, BC
- Salary Search: user support technician salaries in Delta, BC
- Millennium Pacific GreenhousesDelta, BC
- $80,000 a year
- Paid time off
- Dental care
- Life insurance
- Flexible schedule
- Extended health care
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Hours: 40 hours per week.
- EC Trading Inc.Delta, BC V3M 6M5
- $36.60 an hour
- Participates in a government or community program or initiative that supports youth employment.
- Participates in a government or community program or initiative…
- View all EC Trading Inc. jobs - Delta jobs - Computer Technician jobs in Delta, BC
- Salary Search: computer technician salaries in Delta, BC
- RB Digital IncRichmond, BC V6V 1X7
- $28–$38 an hour
- Full-time +1
- Overtime +1
- Flexible schedule
- Participates in a government or community program or initiative that supports youth employment.
- Provide business systems, network and Internet support to users…
- View all RB Digital Inc jobs - Richmond jobs - Computer Technician jobs in Richmond, BC
- Salary Search: computer technician salaries in Richmond, BC
- See popular questions & answers about RB Digital Inc
- Study 2020 Consulting INCVancouver, BC V6C 1G8
- $36.60–$38.00 an hour
- Full-time +1
- Supervise other technical support workers in this group.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- DeloitteVancouver, BC V7X 1P4
- $47,000–$78,000 a year
- Contract +1
- Paid vacation
- 1-2 years of experience providing hardware/software support in a Mac / MacBook environment with general knowledge of MacOS.
- View all Deloitte jobs - Vancouver jobs - IT Support jobs in Vancouver, BC
- Salary Search: Analyst, IT Support Services - Vancouver salaries in Vancouver, BC
- See popular questions & answers about Deloitte
- ThalesVancouver, BC V6C 1G8
- $60,692.25–$80,923.00 a year
- Full-time
- Dental care
- Paid sick leave
- Employee assistance program
- Disability insurance
- Designated paid holidays
- Extended health care
- 2 or more years of experience in a technical support, product support, or technical account management role supporting security, database, or enterprise…
- View all Thales jobs - Vancouver jobs - Product Support jobs in Vancouver, BC
- Salary Search: Product Support Specialist salaries in Vancouver, BC
- See popular questions & answers about Thales
View similar jobs with this employerFortinetBurnaby, BC V5C 6C6- $86,900–$96,500 a year
- Paid time off
- Vision care
- Dental care
- Life insurance
- Disability insurance
- RRSP match
- Experience in technical support or system administration role in a networking/security company or equivalent education.
- Strong understanding of TCP/IP.
- View all Fortinet jobs - Burnaby jobs
- Salary Search: Senior Technical Support Specialist salaries
- See popular questions & answers about Fortinet
View similar jobs with this employerFortinetBurnaby, BC V5C 6C6- $86,000–$106,200 a year
- Paid time off
- Vision care
- Dental care
- Life insurance
- Disability insurance
- RRSP match
- Provide direct technical web and telephone support.
- Previous experience providing technical support, preferably supporting data networking products and/or…
- View all Fortinet jobs - Burnaby jobs
- Salary Search: Technical Support Specialist salaries in Burnaby, BC
- See popular questions & answers about Fortinet
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Job Post Details
IT Support Specialist (Tier 2) - job post
Job details
Pay
- $55,000–$60,000 a year
Job type
- Fixed term contract
- Temporary
- Full-time
Location
Benefits
Pulled from the full job description
- Paid time off
- Vision care
- Dental care
- Life insurance
- Casual dress
- Extended health care
- On-site parking
Full job description
18 Wheels Logistics is one of the most respected names in the supply chain industry. We are a one-stop solution for Warehousing, Co-packing and Transportation. What makes our business so unique, is the different lines of businesses we operate in, making us an attractive choice for customers.
We are growing our commercial strength, but the driving force behind our success continues to be a team of highly engaged, dedicated, and driven team members, and we are grateful for them!
We are looking for a motivated, reliable, and experienced IT Support Specialist (Tier 2) to join our team! This role will bridge the gap between day-to-day user support and foundational infrastructure management. The IT Support Specialist will handle everything from modern user lifecycle management and hardware upgrades to maintaining our network, physical security systems, and baseline endpoint security protocols.
The ideal candidate has a strong technical troubleshooting foundation, great documentation habits, and a desire to maintain a secure, efficient corporate environment.
Accountabilities & Responsibilities Include (but are not limited to):
- Manage the end-to-end onboarding and offboarding processes, including provisioning accounts, setting up hardware, and configuring application access
- Utilize Microsoft Admin Tools (Entra ID/Active Directory, M365 Admin Center) to manage users, groups, licenses, and email configurations
- Monitor and configure network settings, access points, and switches using the Ubiquiti UniFi Admin Center
- Assist with basic infrastructure troubleshooting (DHCP, DNS, VLANs)
- Monitor endpoint security alerts using EDR/XDR platforms
- Act as the first line of defense by identifying, isolating, and reporting potential malware or security anomalies on user devices
- Maintain, troubleshoot, and manage physical surveillance systems (Hikvision, SCW) and facility access control (fob controllers)
- Diagnose and repair physical hardware issues, including replacing HDDs, SSDs, and RAM in laptops, desktops, and small servers
- Maintain accurate IT asset inventories (hardware assets, software seats) and document standard operating procedures (SOPs) for the internal knowledge base
- Assist in the evolution of our software through bug reports and feature requests
Skills & Qualifications:
- 2–4 years of experience in a Helpdesk, Desktop Support, or Tier 2 Technical Support role.
- Intermediate proficiency with Microsoft 365 Admin Center, Exchange, and Active Directory / Entra ID
- Hands-on experience navigating and managing local networks through the UniFi Controller or similar network management platforms
- Basic understanding of EDR/XDR concepts (e.g., Microsoft Defender for Endpoint, CrowdStrike, SentinelOne) and modern endpoint security best practices
- Familiarity with configuring and troubleshooting IP cameras (Hikvision, SCW) and configuring keycard/fob access systems
- Confident in opening up devices to swap components (RAM, storage upgrades) and running hardware diagnostics
- Strong problem-solving abilities, excellent user communication skills, and a methodical approach to documenting technical processes
- CompTIA A+, Network+, or Security+ certifications are an asset
- Experience utilizing MDM (Mobile Device Management) platforms like Microsoft Intune is an asset
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk, Freshservice) is an asset
18 Wheels Logistics is proud of its commercial growth and cherishes the team members who are the heart of its organization. 18 Wheels is an equal opportunity employer that values its diversity and inclusion and invites qualified applicants to join our winning team.
Job Types: Full-time, Fixed term contract
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Required Question: What are your wage expectations?
- Required Question: Do you have access to your own vehicle to travel to other office/warehouse locations?
- Required Question: Are you able to work 40 hours per week? What is your work availability (Days & Hours)?
- Do you have Microsoft Server Admin certifications, what level and what year?
- Have you managed to create a new site in Sharepoint and assign users to it?
- What is your Azure Active Directory Experience?
- Are you able to physically carry computer equipment and install PCs?
- Are you comfortable using scissorlifts to reach equipment at least 20-30 feet high?
- Do you have experience administering to VPN components?
Experience:
- Azure AD, O365 & Intune: 3 years (required)
- Tier 2 Technical Support: 2 years (required)
- Helpdesk & Desktop Support: 2 years (required)
Licence/Certification:
- BC Driver's Licence (required)
Willingness to travel:
- 25% (required)
Work Location: In person