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    • Identify recurring issues and opportunities to improve support processes and implement best practices.
    • Strong troubleshooting and time-management skills to…
    • View all True Environmental jobs - Saskatoon jobs - Helpdesk Specialist jobs in Saskatoon, SK
    • Salary Search: IT Help Desk Specialist salaries in Saskatoon, SK
    • Users receive responsive support and clear communication throughout the support process.
    • Ability to provide occasional after-hours support and travel within…
    • IPhone and Zebra tablet configuration and support.
    • 5–10 years of proven experience in IT support or a related technical role.
    • Provide Service Desk support to team members and leadership in resolving all issues when on standby support.
    • Assist end users with software applications, file…
    • Provide support for training and new employee orientation.
    • The IT Support Technician reports directly to the IT Manager.
    • 2-5 years of related experience.
    • Provide basic user guidance and maintain support documentation, recording common solutions and helping employees use supported technology.
    • Collaborate with industry experts and committed teams to solve complex technical challenges and ensuring seamless operations.
    • Industry leading 401(k)/RRSP.
    • Provide first-line technical support to staff across multiple hospital sites.
    • Serve as a trusted and approachable point of contact for technology support.
    • The System Support Worker I, junior support, is responsible to assist the Director of Information Technology and Senior System Support Worker, and respond to…
    • In this role, the IT Service Desk Technician will provide a range of support to ensure our IT systems and services are in working order to meet business needs.
    • Provide IT, desktop, and network support (hardware installs, device configuration, connectivity troubleshooting, basic software/login issues).
    • Configure and support company-owned mobile devices using established procedures.
    • Provide friendly, professional, and timely technical support to employees.
    • Reporting to the IT Service Delivery Manager or the IT Service Desk Manager, the employee provides technical support and guidance to faculty, employees, and…
    • Participate in after-hours support, scheduled maintenance, and on-call rotations as required to support business and operational needs.
    • Application of IT policy and ISO 27001 controls in daily support activity, including support for access reviews, asset audits, and audit evidence collection.
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Job Post Details

IT Help Desk Specialist
True Environmental
Saskatoon, SK
$50,000–$83,000 a year
Full-time
Apply on company site

Job details

$50,000–$83,000 a year
Full-time
Saskatoon, SK

Full job description

True Environmental and its partner firms, have united their strengths to establish the nation's premier environmental and engineering services consulting firm. This powerhouse organization offers an extensive range of services aimed at revolutionizing the built environment and preserving the natural one. Its diverse expertise encompasses environmental remediation, urban planning, engineering iconic coastal and marine structures, developing sustainable energy sources, and pioneering resource extraction methods. With a workforce of over 700 dedicated professionals, including environmental experts, engineers, technicians, scientists, planners, surveyors, and construction management professionals, this dynamic organization operates in more than 20 offices across the U.S and Canada. Explore further at True-Environmental.com to discover the full scope of our capabilities.

IT Service Desk Specialist I
Vancouver, BC; Saskatoon, SK; Whitehorse, YT; Ventura, CA; San Luis Obispo, CA | Regular Full-Time
As an IT Specialist I, you will be responsible for providing IT service desk and end user support to the business. This role focuses on resolving technical issues, managing support requests, and ensuring employees have the tools and systems they need to work effectively.

About the Role

  • Provide first-line IT service desk support to employees via ticketing system, phone, email and in person, logging, prioritizing and resolving incidents and service requests
  • Troubleshoot and resolve hardware, software, network access and user account issues, escalating complex problems to senior IT staff as required
  • Proficiency in Microsoft Office Suite, Microsoft 365, Active Directory, Azure, Windows operating systems, mobile device management, and ticketing or service management tools
  • Identify recurring issues and opportunities to improve support processes and implement best practices
  • Maintain IT asset inventory to ensure adequate equipment stock for new hires, and keep ticket records and knowledge base documentation to track service metrics
  • Ensure adherence to company policies, IT security practices, regulatory requirements, and industry standards
  • All other duties as required

About You

Education

  • Diploma or Bachelor’s Degree in Information Technology or equivalent

Experience

  • 2-4 years of experience in IT service desk, help desk or end user technical support
  • Strong troubleshooting and time-management skills to handle multiple support requests and deadlines
  • Proficiency in Microsoft Office Suite, Microsoft 365, Azure, Windows operating systems and ticketing or service management tools
  • Ability to prioritize tasks effectively and work independently or as part of a team
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders at all levels
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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