IT Help Desk jobs in Kitchener, ON

Job Title: IT Supervisor, Network

Job Summary

The Supervisor, IT role involves experience in overseeing technical teams and projects. Adept at improving processes, fostering collaboration, and ensuring effective communication to support organizational objectives.

Responsibility

• Lead and manage an IT team, providing direction and support.
• Collaborate with other IT teams and departments to integrate solutions with the overall IT strategy.
• Stay updated with the latest technologies and industry trends to drive continuous improvement.
• Ensure compliance with relevant regulations and standards.
• Support, foster, promote, and demonstrate Linamar’s core values and leadership behaviors.
• Manage projects in accordance with Linamar IT project management procedures to ensure on-time and on-budget delivery.
• Establish yearly IT Budget for Capital and Expenses
• Assign personnel, direct their activities, evaluate their work, and conduct probationary/annual performance reviews for direct employees.
• Maintain personnel job descriptions.
• Manage relationships with various stakeholders including customers, suppliers, and business units.
• Supervise personnel by providing mentorship, motivation, follow-up, and discipline as necessary.
• Make personnel decisions (hiring, terminations, promotions, etc.).
• Create, maintain, and arrange for the posting of IT policies, procedures, and standards.
• Ensure that the system documentation is kept up to date.
• Track and analyze trends using Linamar KPIs.
• Ensure that applicable IT Service Level Agreements are consistently met.

Academic/Educational Requirements

• Bachelor’s degree, College Diploma or related experience, in information technology or related field.
• 7 years of IT experience.
• Proficiency in IT systems and software applications.
• Required Skills/Experience
• 3 years supervising an IT department, group or team, or equivalent experience is required
• Extensive experience in network support including routing, switching, firewalls, and ip telephony
• Experience working in an IT department with ITIL processes and a service desk system.
• Excellent written and oral communication skills; excellent listening and interpersonal ski
• Ability to communicate ideas in both technical and user-friendly language
• Ability to conduct research into systems issues and products as required
• Highly self-motivated and directed; keen attention to detail
• Proven analytical and creative problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• Consistently demonstrates use of Linamar Core Values and mentor's others in use of Core Values.

What Linamar Has to Offer

• Competitive Compensation
• Employee Benefits package includes but is not limited to, Drug, Dental & Vision etc.
• Opportunities for career advancement.
• Sustainability Council
• Community based outreach supporting both local and global initiatives and charities.
• Discounts for local vendors and events, including auto supplier discounts.

About Us

Linamar Corporation is a Canadian-founded global manufacturer, renowned for its advanced engineering and innovative product development across diverse industries and markets. Our journey started in 1966 under the visionary leadership of our founder, and today, we remain committed to cultivating a culture of innovation and collaboration.

With access to state-of-the-art tools and resources, you'll have the opportunity to make a meaningful impact alongside a team of driven and passionate professionals. Join us and be part of a company where innovation, collaboration, and growth are at the heart of everything we do.

Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

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