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IT Help Desk jobs in Kitchener, ON

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    • Partner with internal teams to understand business needs and translate them into system or process improvements that enhance efficiency and data integrity.
    • This role requires expertise across systems administration, networking, and information security along with the ability to translate complex technical…
    • We prioritize customer service and continuous improvement, ensuring that our team members grow alongside the business while consistently exceeding client…
    • As a Technical Operations Analyst on our Customer Success & Operations team, you will play a pivotal role in supporting both clients and internal stakeholders.
    • A minimum of two years’ experience in customer service, technical support, help desk, or related role (co-op, internship, academic project, or equivalent…
    • Field Service Technician- Commercial and Industrial Printer.
    • Production Systems Technology Service Specialist I.
    • Adheres to territory back-up plans.
    • Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate,…
    • Perform post-resolution follow-ups to help requests.
    • Provide support to users either via phone, email or desk side as required.
    • Production Systems Technology Service Specialist I.
    • The Production Systems Technology Service Specialist is a specialist in the servicing and repair of High…
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    • Partner closely with networking, server, storage, security, service desk, and frontline support teams to ensure solutions are supportable and aligned.
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    • The Product Support Representative plays an integral role as the primary technical interface with the customer as it pertains to deploying digital solutions and…
    • IT provide support to a group of lawyers and all members of the Firm.
    • Community College Certificate/Diploma and/or equivalent experience working.
    • Act as a visible, approachable ambassador for IT, helping shift the perception of the help desk from a transactional function to a valued partner in the firm’s…
    • Problem resolution may involve the use of diagnostic and help request tracking tools at the service desk level.
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Job Post Details

Fusion Homes logo

IT Analyst - job post

Fusion Homes
3.7 out of 5 stars
500 Hanlon Creek Boulevard, Guelph, ON
$65,000–$85,000 a year - Full-time

Job details

Pay

  • $65,000–$85,000 a year

Job type

  • Full-time

Location

500 Hanlon Creek Boulevard, Guelph, ON

Benefits

Pulled from the full job description

  • RRSP match

Full job description

Driven by our values and a shared commitment to excellence and growth, Fusion Homes is redefining what it means to build for the future. Recognized as a Great Place to Work (2025) and Mercer Best Employer (2022–2024), we’re powered by our people, our competitive spirit, and our drive to win as one team. Delivering an unparalleled customer experience and achieving our bold growth objectives requires an exceptional team of talented individuals. To rise to the occasion, we consistently over-deliver, embrace challenges with determination, and approach each day with a clear purpose: to outperform yesterday and defy expectations.

We’re looking for an IT Analyst who’s passionate about leveraging technology to drive efficiency, reliability, and growth across the organization. You’re a proactive problem-solver who thrives in a fast-paced, evolving environment and takes pride in ensuring that systems, processes, and people work seamlessly together. With a strong blend of technical expertise and business acumen, you’ll play a key role in maintaining and optimizing the tools and systems that empower every team at Fusion Homes to perform at their best.

What You’ll be Doing:

  • Partner with internal teams to understand business needs and translate them into system or process improvements that enhance efficiency and data integrity.
  • Serve as the first point of contact for IT support requests, ensuring timely, professional, and customer-focused resolution of technical issues.
  • Maintain and administer key business applications (ERP, CRM, SharePoint, Microsoft 365, etc.), including user access, configurations, and documentation.
  • Coordinate with external vendors and the managed service provider (MSP) to support infrastructure, licensing, and technology project delivery.
  • Support implementation of new systems, integrations, and automation initiatives to streamline workflows and strengthen reporting capabilities.

What You Bring to the Table:

  • 3+ years of progressive experience     in systems administration, business systems analysis, or a related hybrid IT role.
  • Proficiency in Microsoft 365 (including Azure AD, SharePoint, and Teams), with hands-on experience supporting ERP, CRM, or HRIS applications.
  • Working knowledge of Power BI, SQL, and Excel for data reporting, integration, and process improvement.
  • Strong analytical and problem-solving abilities, with a proven ability to troubleshoot complex issues and deliver practical solutions.
  • Customer-focused and collaborative communicator who takes initiative to streamline workflows, enhance system performance, and drive continuous improvement.

Occasional travel to the Toronto office may be required.

Why You Should Join Fusion:

  • Award-Winning Culture:     Mercer Best Employer 3 years running.
  • Growth & Opportunity: Endless learning and career progression.
  • Recognition & Celebration: We work hard and celebrate big.
  • Competitive Rewards: Strong compensation, bonus potential, and 100% employer-paid benefits.
  • Future Focused: RRSP matching, exclusive employee home discounts, and the tools you need to succeed.

The Salary Range for this position is $65,000 - $85,000 CAD per year. The final agreed upon salary may vary based on factors such as job-related knowledge, skills, and experience. We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications.

This is an existing vacancy.

AI does not make hiring decisions.
Every application is reviewed by a member of our Talent team, and all decisions throughout the process are made by humans.
We use these tools to support efficiency and consistency, not to replace human judgment, and we’re committed to a fair, thoughtful, and equitable experience for every candidate.

Fusion Homes and Helia Capital are equal opportunity employers that champion diversity and inclusion in the workplace. We are committed to providing barrier-free employment for all individuals, commencing with the hiring process. Should you require accommodations due to a disability at any point during your journey with us, please contact us via email at accessibility@fusionhomes.com. To learn more, please review our Accessibility Policy.
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