Skip to main content
Post your resume and find your next job on Indeed!

IT Help Desk jobs in Kitchener, ON

Sort by: -
    • Offer -- If it's a match, we move fast.
    • Full-Time, Permanent | Hybrid | Reports to Operations Manager | $60,000 - $75,000 CAD per year.
    • As a Technical Operations Analyst on our Customer Success & Operations team, you will play a pivotal role in supporting both clients and internal stakeholders.
    • Required in-office time to help fulfill customer support replacement/missing parts.
    • As we continue to grow, we're looking for someone who enjoys diagnosing…
    • Provide guidance, training, and support to help the technician develop their technical and professional skills.
    • Accommodations will be provided upon request.
    • The ideal candidate will have 2-3 years of hands-on experience diagnosing and repairing a wide range of consumer electronics.
    • Charging port and button repairs.
    • An employee referral bonus of up to $1,000 when you help us find our next great talent.
    • With the support of the IT Services Manager and the existing team, the…
    • Nous sommes le plus grand fournisseur de CX appartenant à des minorités, offrant des expériences centrées sur le numérique et les personnes pour certaines des…
    • Provide remote, phone, email, and on-site technical support to business clients.
    • Troubleshoot hardware, software, networking, and Microsoft 365 issues.
    • Portfolio spans Electronic Flight Bag (EFB) solutions, flight operations, crew planning, digital.
    • Maintenance, tech ops, ground ops, maintenance capabilities,…
    • View all Skywise Canada Inc. jobs - Waterloo jobs - Customer Specialist jobs in Waterloo, ON
    • Salary Search: SKYWISE - Customer Support Specialist - AMER - Contract salaries in Waterloo, ON
    • When the need for a stronger engagement is identified and validated by the CX Region Leadership Team, perform an in-depth review of the customer situation (…
    • As a Sales Support Specialist, you will provide daily support to our Sales representatives and managers, as well as to our external customers, by managing a…
    • IT provide support to a group of lawyers and all members of the Firm.
    • Community College Certificate/Diploma and/or equivalent experience working.
    • Generate reports related to service desk operation and performance.
    • Your technical skills and customer service mindset will help ensure seamless IT operations…
    • As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the…
    • This position has the responsibility for administration, support, design, and planning, of the organization’s global production infrastructure.
Get email updates for the latest IT Help Desk jobs in Kitchener, ON

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

People also searched:

it support
it
help desk
it technician
work from home
technical support
part time
it support technician
help desk support
full time

Career Resources:

Job Post Details

IT Support & Business Systems Specialist at a Fast Growing Company (As Seen on Dragon's Den)
Bunkie Life
Guelph/Eramosa, ON
•
Hybrid work
$60,000–$75,000 a year
Full-time
Apply now

Job details

$60,000–$75,000 a year
Paid time off, Store discount, On-site parking
Full-time
Hybrid work in Guelph/Eramosa, ON

Full job description

Full-Time, Permanent | Hybrid | Reports to Operations Manager | $60,000 - $75,000 CAD per year

About Bunkie Life

At Bunkie Life, we’re more than a manufacturer of small cabin kits — we help families across North America create space for connection, play, and lifelong memories.

Our easy-to-assemble bunkie kits allow our clients to build their dream retreats in a single weekend, fostering connection and togetherness.

As a growing leader in our industry, we’re committed to delivering exceptional craftsmanship and unforgettable client experiences. Join our team and be part of a mission rooted in creativity, quality, and family values—where the work you do truly makes a difference for the families we serve, alongside a team that genuinely cares.

  • Our values:
  • All In
  • Authentic & Real
  • Permission to Play
  • Go-Getter
  • Humble

About the Role

We're building out a stronger IT foundation at Bunkie Life, and this role is at the center of it — both keeping the day-to-day running (password resets, hardware, help desk tickets) and administering the core systems (CRM, automations, integrations) that power the rest of the team. Over time, with mentoring, this role grows into greater ownership of how those systems are architected and secured.

What You’ll Own

Day-to-Day IT Support

  • Handle password resets, and hardware/account provisioning
  • Execute account-cleanup and offboarding checklists
  • Coordinate with vendors on routine issues
  • Provide on-site, hands-on user support

Business Systems Administration

  • Administer and maintain our core business systems (GoHighLevel, Google Workspace, Invoiced.com, InFlow) — user setup, permissions, day-to-day configuration
  • Ensure reliable data flow and integration across platforms
  • Support department heads with systems questions and requests
  • Escalate architecture-level or security-standards to leadership

Automation & Scale

  • Design workflows that reduce manual effort
  • Improve handoffs between sales, marketing and operations
  • Build systems that scale with volume and complexity

Platform Management (Current Stack)

  • GoHighLevel (CRM, automations, reporting)
  • Google Workspace
  • Invoiced.com
  • InFlow
  • Website infrastructure & analytics
  • Integration tools (Zapier, Make, APIs)

Security & Stability

  • Manage access controls and permissions within standards
  • Support backups and basic cybersecurity practices
  • Flag risk as tools and users expand

Compliance

  • Help maintain compliance with Canadian and U.S. Do Not Call (DNC) regulations
  • Help maintain SMS and digital communication compliance under applicable Canadian and U.S. laws (CASL, TCPA)

What Success Looks Like:

  • IT support requests are resolved quickly and reliably
  • CRM adoption is high, and data is consistently accurate
  • Leadership dashboards are trusted and up to date
  • Manual processes are measurably reduced
  • Systems talk to each other, and data is accurate and visible

Who This Role Is For

  • Have 3-5+ years of experience in IT support, systems administration, or CRM/business-systems administration
  • Extremely comfortable in Google Workspace
  • Genuinely enjoy both hands-on support work and systems/automation work — this role is deliberately both, not just one
  • Have hands-on experience with GoHighLevel or a comparable CRM (a strong plus)
  • Are extremely comfortable in Google Workspace
  • Understand APIs, automations, and integrations at a working level
  • Can translate business needs into practical solutions
  • Are reliable and detail-oriented, especially on access/security-related checklists
  • Are comfortable taking direction and coaching while you grow your own ownership over time

What We Offer

  • Competitive Compensation $60,000 - $75,000 Base + Bonus CAD per year
  • Performance-based incentives
  • Health care spending account & paid time off
  • On-site parking
  • Store discount
  • A mission-driven team that genuinely cares about what they're building

Our Hiring Process

We believe in a transparent process that respects your time. Here's what to expect:

  • Application -- Apply through our jobs portal
  • Skills Questionnaire -- A short written assessment (approximately 10 minutes)
  • Bunkie Life Video -- Get a feel for who we are from our founder and leadership team
  • Video Response -- Send us a short video so we can see how you communicate
  • Skills Assessment -- A role-specific online assessment
  • Interviews -- One to two conversations with our leadership team
  • Paid Day -- Spend a day with the team. You evaluate us as much as we evaluate you
  • Offer -- If it's a match, we move fast

Equal Opportunity, Accessibility & Accommodations

Bunkie Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to providing accommodations throughout the recruitment and hiring process in accordance with applicable human rights legislation. If you require an accommodation at any stage, please let us know.

Pay: $60,000.00-$75,000.00 per year

Work Location: Hybrid remote in Guelph/Eramosa, ON

Let Employers Find YouUpload Your Resume