IT Help Desk jobs in Kitchener, ON

Hammond Power Solutions Inc. is a global manufacturer headquartered in Guelph, Ontario, Canada. HPS has grown to become the leader in North America in the custom design and manufacture of dry type transformers. For the past century, HPS has grown to deliver electrical power solutions to global markets and provides solutions for complex applications like, mining, rectifier, drives, traction, wind, solar and many other electrical power applications. The world relies on HPS to continually conceive and produce state-of-the-art transformer technology. We currently have an opening for a Specialist, Endpoint & Mobility, come grow with us!

Reporting to the Manager, Information Technology, the successful candidate will be responsible for the administration and lifecycle management of corporate endpoint devices with a primary focus on mobile platforms using Microsoft Intune. This role ensures secure, reliable access to communication and collaboration technologies, including Microsoft Teams Phone and meeting room solutions, while maintaining accurate asset inventory and supporting standardization of end-user computing services across geographically distributed HPS locations through a combination of remote support and on-site engagement.

Key Responsibilities Include:

• Own end-to-end management of corporate mobile devices (iOS/Android) through Microsoft Intune, including device provisioning, enrollment workflows, configuration profiles, and application deployment.
• Define and enforce security policies (e.g., compliance, conditional access, encryption, remote wipe) aligned with corporate standards.
• Monitor device health and compliance, proactively address issues, and manage full lifecycle (onboarding, refresh, decommissioning).
• Administer and support Teams Phone services, including number management, call routing (auto attendants, call queues), policies, and licensing.
• Maintain and troubleshoot Teams-certified endpoints and paging/intercom systems.
• Deploy, configure, and support Microsoft Teams Rooms systems and associated A/V infrastructure.
• Ensure meeting rooms are reliable and easy to use through proactive monitoring, regular maintenance, and rapid issue resolution.
• Partner with facilities and business stakeholders on room design standards, upgrades, and new deployments to deliver a consistent meeting experience across locations.
• Maintain accurate, centralized tracking of end-user devices and A/V assets across all locations. Define and enforce asset management processes including procurement intake, tagging, assignment, movement, and retirement.
• Oversee managed print environment across facilities, including device deployment, vendor coordination, service performance, and cost control.
• Act as the primary IT point of contact for print vendors, ensuring contractual SLAs are met and issues are resolved quickly.
• Provide Tier 2/3 escalation support for endpoint, mobility, and A/V-related incidents. Lead root cause analysis for recurring issues and drive permanent fixes.
• Develop and maintain technical documentation, support standards, and knowledge base articles.

Do you qualify? We are seeking:

• Completed degree or diploma in Computer Science, Information Systems, or related
• 2 to 5 years of related work experience
• Microsoft Intune / Endpoint Manager (MDM/MAM)
• iOS and Android enterprise device management
• Mobile security policies, compliance, and Conditional Access
• Microsoft Teams Phone configuration and support
• SIP-based paging and notification devices (eg. Algo)
• Microsoft Teams Rooms and AV technologies
• Asset management systems and lifecycle tracking
• Vendor coordination and service management
• Voice and collaboration device troubleshooting within Microsoft Teams ecosystem
• Basic networking and troubleshooting skills
• Enghouse or similar Attendant Console and Contact Center
• Certification or training in the following would be an asset: Microsoft 365 Certified: Endpoint Administrator Associate and/or ITIL Foundation

NOTE: Hammond Power Solutions encourages applications from all qualified candidates. HPS has a great record of accommodating persons with disabilities. Contact our People & Culture team if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Some of the benefits of working at Hammond:

At Hammond Power Solutions (HPS), we provide market‑competitive compensation that reflects performance, skills, and current market conditions. For this role, the base salary range is $71,600.00 to $107,400.00, with final offers determined by experience, qualifications, and role complexity.

We recognize that exceptional candidates may bring unique strengths, and we do not want this range to limit or discourage anyone from applying. In addition to base pay, this position includes a comprehensive benefits package and is eligible for performance‑based incentives. We welcome open conversations about compensation throughout the hiring process.

We are Great Place to Work Certified! Our people work hard for us—so we make sure our benefits work hard for them. Our equitable pay, benefits, and practices prioritize security, health, and well-being while sharing in our business success through variable pay programs and our Employee Stock Ownership Program.

Our core benefits focus on wellness, mental health, and financial security when employees need them the most, early career or getting ready for retirement. We also support work-life balance through flexible work schedules, paid time off, and leaves of absence. Employees and their families also have access to our confidential, best-in-class Employee and Family Assistance Program (EFAP).

We are committed to sustainable business practices and offer opportunities for our employees to support the communities where we live and work through our Hammond Giving Strategy.

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