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IT Help Desk jobs in Edmonton, AB

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    • Interact with clients remotely via telephone (80%) and in person at their locations (20%).
    • Provide complete support for client environments including hardware,…
    • View all Keeran Networks jobs - Edmonton jobs
    • Salary Search: Help Desk Analyst salaries in Edmonton, AB
    • In this temporary role, you will provide front-line support to external users of WCB systems in a help desk environment.
    • Problem solving and technical skills.
    • IT provide support to a group of lawyers and all members of the Firm.
    • Community College Certificate/Diploma and/or equivalent experience working.
    • Full-time employment Monday – Friday with the potential of shift work (Including weekends).
    • Employee purchase and service program.
    • Provide exceptional front line support to clients from many different industries, ranging from dental offices to car dealerships.
    • Time entry in real time.
    • Experience in IT support, help desk, or a customer service role within a technical environment.
    • As a key member of our front-line team, you will handle incoming…
    • The Customer Care Representative is responsible for delivering outstanding service to NextGen Automation’s customers by managing inquiries, resolving issues,…
    • Technical writing or help-centre experience.
    • Keep our internal help articles current as features change.
    • Some hands-on IT support experience: a co-op term,…
    • Be adequately informed on the IT operating environment (hardware and software) as it relates to overall IT service delivery.
    • Reporting to the IT Support Manager and working closely with the Digital Support Group and Infrastructure teams, you will provide high-quality support to end…
    • Reporting to the Director, Technologies, you’ll play a key role in providing timely and correct service and maintenance for office equipment, including copiers…
    • Configure and troubleshoot advanced network settings including VPN tunnels, port forwarding, NAT, firewall rules, static IPs, and remote access.
    • Lead the service desk and end-user support function, ensuring timely, high-quality resolution of incidents and requests.
    • Off work 1 hour early on Fridays.
    • You’re the voice at the end of the line and the person our clients count on when something goes wrong.
    • This is a full-time, permanent position (Monday to Friday…
    • From the latest Apple devices to Apple -authorized repairs and service, a wide range of premium accessories, wireless plans from all the major carriers and…
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Help Desk Analyst
Keeran Networks
Edmonton, AB
Permanent
Apply now

Job details

Pay information not provided
Permanent
Edmonton, AB

Full job description

Company Description


Keeran Networks is a rapidly growing Managed Services Provider headquartered in Edmonton. We have an excellent team, great work environment and wonderful clients to work with. We are currently seeking a full-time Help Desk Analyst to be based in our Edmonton office.

As a Managed Services Provider, we tend to be exposed to more technologies than most internal IT positions, and we certainly support a broader variety of network environments. The pace and demands of our environment are also much greater than an internal IT position. The successfully candidate will be a highly organized individual who is a great communicator.


Job Description

  • Provide front line support to clients from many different industries, ranging from dental offices to car dealerships
  • Interact with clients remotely via telephone (80%) and in person at their locations (20%)
  • Provide complete support for client environments including hardware, operating systems, line of business applications and network equipment
  • Work with vendor support on behalf of our clients to ensure their support issues are resolved
  • Focused on completing a higher volume of tickets, the majority of which should be possible to complete in on hour or less
  • Escalate tickets to tier 2 as required, and ensure that all steps have been properly documented before escalating
  • Use, update and contribute content to our internal knowledge base
  • Client site visits to resolve issues within skillset
  • Implementation projects as required and able, such as desktop deployments
  • Maintain a calm and professional attitude even when dealing with stressful situations
  • Earn the trust and respect of clients
  • Works on obtaining industry certifications to further career path
  • Time entry in real time

Qualifications

  • Education: 1-2 years of relevant study and diploma preferred, but relevant work experience can be a substitute
  • Preference will be given to candidates who have previous been employed at a Managed Services Provider
  • Experience with Windows desktop and server support and networking
  • Strong and effective oral and written communicator
  • Strong time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
  • Professional, responsive, and positive work attitude is essential

Additional Information


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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