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Hotel jobs in Luxemburg, ON

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    • Plan and co-ordinate activities of housekeeping supervisors and crews.
    • Combination of sitting, standing, walking.
    • Co-ordinate inspection of assigned areas.
    • Always have a smile and a kind word for hotel guests.
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    • The Food & Beverage Supervisor is responsible for overseeing the daily operations of the hotel's restaurant, banquet facilities, meetings, and special events.
    • Answer questions about food, beverages, wine and other restaurant/hotel functions and services.
    • A great smile and natural passion for engaging with people.
    • Work Setting: Hotel Counter Attendant and Food Prepared Skills: Prepare, heat and finish simple food items, Use manual and electrical appliances to clean, peel,…
    • Provide information on hotel facilities and services.
    • The Front Desk Agent must be friendly, positive and customer service oriented as they are the first point…
    • The incumbent is responsible for maintaining a clean and appealing guest room according to policy standards.
    • Hours of shifts are 8 am-4 pm.
    • Greet guests warmly, offer assistance, and ensure a positive experience.
    • Position: Food and Beverage Attendant – Part-Time (5 AM – 12:00 PM)*.
    • Coordinating with housekeeping, maintenance, security, and other departments during the night shift to resolve operational issues and prepare the hotel for the…
    • Alongside the guest experience, you will complete the nightly audit process, reconcile accounts and transactions, prepare reports, investigate discrepancies,…
    • Flexibility to work a variety of shifts, including weekends and holidays.
    • Ability to complete the physical requirements of the role, including standing, walking…
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Job Post Details

Front Desk Agent - job post

Rodeway Inn
3.1 out of 5 stars
1144 Ontario St, Stratford, ON N5A 6Z3
$17.60 an hour - Permanent, Part-time, Full-time

Job details

Pay

  • $17.60 an hour

Job type

  • Part-time
  • Permanent
  • Full-time

Shift and schedule

  • Weekends as needed
  • Evenings as needed
  • Holidays

Location

1144 Ontario St, Stratford, ON N5A 6Z3

Benefits

Pulled from the full job description

  • On-site gym
  • On-site parking

Full job description

Front Desk Agent – Rodeway Inn Stratford

Location: Stratford, ON
Pay: $17.60/hr
Job Type: This is a part-time position, with the possibility of transitioning to full-time hours based on hotel needs and operational requirements.
Shifts: 7:00 AM–3:00 PM; 3:00 PM–11:00 PM; 11:00 PM - 7:00 AM
Availability: Weekdays, Nights, Weekends holidays required.

About Rodeway Inn Stratford

Rodeway Inn Stratford is a budget-friendly hotel under the Choice Hotels brand, located in Stratford, Ontario. We provide clean, simple, and comfortable accommodations for travelers attending local events, conventions, and sports tournaments. Guests appreciate our friendly staff, practical amenities, and easy access to Stratford’s key attractions. We’re a small, hardworking team that values initiative, dependability, and guest-first service.

Position Overview

We’re looking for a Front Desk Agent who takes pride in creating a welcoming, smooth, and positive experience for every guest. As a Front Desk Agent, you’ll be the first point of contact for guests and play a vital role in delivering a welcoming experience. You’ll be the face of our hotel — managing reservations, assisting with check-ins/check-outs, and ensuring day-to-day operations run seamlessly.

What You’ll Do

  • Greet and welcome guests with a professional, positive attitude
  • Perform check-in/check-out procedures efficiently
  • Manage phone calls, emails, and online inquiries
  • Accurately handle reservations, modifications, and cancellations
  • Book group reservations, create/manage group blocks, and coordinate details with group organizers
  • Reconcile reservations from Booking.com, Expedia, and other OTAs to ensure accuracy in the PMS
  • Address guest questions, concerns, and requests promptly and courteously
  • Process payments, refunds, and billing adjustments; ensure accuracy in handling cash and credit transactions
  • Coordinate wake-up calls and special guest requests
  • Follow a shift checklist, maintain front desk and lobby cleanliness; replenish coffee station and guest amenities.
  • Monitor lobby activity and respond promptly to guest needs
  • Create daily cleaning list for housekeepers and update them on room status changes
  • Communicate effectively with housekeeping and maintenance teams regarding room status, repairs, and urgent concerns
  • Review and document shift handover notes for smooth daily operations
  • Uphold hotel policies, procedures, and Choice Hotels brand standards
  • Perform other duties as assigned

What We’re Looking For

  • Previous hotel front desk, hospitality, or customer service experience required
  • Knowledge of Property Management Systems (PMS); Choice Hotels’ PMS experience is a strong asset.
  • Strong communication and interpersonal skills with a guest-first mindset
  • Professional appearance and courteous, reliable attitude
  • Proficient in computer operations; experience with POS terminals an asset
  • Ability to multitask, prioritize, and remain calm in a fast-paced environment
  • Proactive problem-solver and collaborative team player
  • Flexible availability, including evenings, weekends, and holidays
  • Knowledge and experience working with third-party travel websites/portals such as Booking.com, Agoda, Expedia, CLC Lodging, and their affiliates from the hotel’s side

Why You’ll Love Working With Us

  • Employee discounts at all Choice Hotels properties across Canada and the U.S.
  • Complimentary on-site coffee, gym, pool, and sauna access.
  • Free on-site parking.

How to Apply

  • Submit your resume along with your availability for an interview.
  • Applications must be submitted via Indeed only; please do not call or apply in person.
  • Only candidates selected for further consideration will be contacted.

Please note: This position is not eligible for sponsorship, work permit extensions, or PR applications.

Job Types: Full-time, Part-time, Permanent

Pay: $17.60 per hour

Expected hours: 16 – 40 per week

Benefits:

  • On-site gym
  • On-site parking

Ability to commute/relocate:

  • Stratford, ON N5A 6Z3: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What dates and times are you available for an in person interview ?

Experience:

  • Hotel Front Desk: 1 year (required)

Work Location: In person

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