Home Warranty jobs in Edmonton, AB

About the Role

Our client, a respected residential home builder, is looking for a Warranty Technician to join their team. This role is responsible for managing customer walk-throughs, post-possession inspections, warranty assessments, trade coordination, and repair follow-up to ensure homeowners receive a positive and professional warranty experience.

The ideal candidate will have experience working with a residential new home builder and will be comfortable dealing directly with homeowners, trades, construction teams, and warranty-related documentation.

Key Responsibilities

Customer Walk-Throughs

• Conduct pre-occupancy walk-throughs with homeowners.
• Prepare and communicate deficiency lists to the construction team.
• Conduct possession walk-throughs and obtain sign-off on completed deficiencies.
• Educate homeowners on proper home care and regular maintenance.

Post-Possession Warranty Inspections

• Conduct one-month and one-year post-possession inspections.
• Complete warranty assessments with homeowners as required.
• Identify warranty-related concerns and coordinate appropriate next steps.

Repairs and Trade Coordination

• Coordinate trade repairs and ensure work is completed to company standards and specifications.
• Attend scheduled trade repair days to support the completion of warranty work.
• Schedule and reschedule trade appointments as needed.
• Complete minor home repairs and touch-ups where appropriate.
• Follow up with trades and homeowners to ensure work is completed on time.
• Track outstanding work orders and close items once work is completed and accepted.

Communication and Documentation

• Maintain regular communication with homeowners, trades, construction teams, and warranty management.
• Complete work orders and warranty documentation as required.
• Escalate recurring warranty issues to the Warranty Manager.
• Report high-risk or urgent problems in a timely manner.
• Support a professional and positive customer experience throughout the warranty process.

Emergency Support

• Participate in the scheduled after-hours emergency call rotation.
• Respond to after-hours calls or messages in a timely manner.
• Determine whether issues are emergencies, such as loss of heat, loss of power, or uncontrolled water.
• Direct homeowners to the appropriate trade or service process.
• Ensure all emergency and after-hours items are properly documented.

Other Duties

• Attend Alberta New Home Warranty claims and appointments as requested.
• Follow safe work practices, policies, and documentation requirements.
• Represent the company professionally during all homeowner and trade interactions.
• Perform other related duties as assigned.

Required Experience

• 3+ years of experience in a warranty, site superintendent, service, or customer care role with a residential new home builder.
• Experience conducting homeowner walk-throughs, post-possession inspections, and warranty assessments.
• Strong understanding of residential construction, new home deficiencies, trade repairs, and warranty processes.
• Experience working with or around the Alberta New Home Warranty Program is strongly preferred.
• Ability to coordinate trades, manage work orders, and follow up on outstanding repairs.
• Strong customer service, communication, and problem-solving skills.
• Ability to remain professional and calm when dealing with homeowner concerns.
• Comfortable completing minor repairs and touch-ups when required.

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Paid time off
• RRSP match

Experience:

• home building: 3 years (preferred)
• warranty : 3 years (preferred)

Location:

• Edmonton, AB (preferred)

Work Location: In person