Holiday Representative jobs

Black Tie Ski Rentals of Banff is hiring a customer service driven individual to join our team. We are looking for a professional, energetic and responsible team player to be a part of another successful ski season.

This multi-faceted role will include both customer facing destination rep work as well as administration duties including but not limited to:

GUEST SERVICE

• To provide guests with expert advice, information and assistance at all times

by:

• Monitoring flights and transfers and liasing with suppliers
• Ensure guests receive their arrival packs in an efficient and timely manner.
• Service centre/or Hotel visits in an appropriate place in the resort so guests can

drop in and ask questions if required. To be decided on beginning if season.

• Contact guests within first 12 hrs of arrival to make sure they are settled in and

to introduce yourself and the service offered. Potential to contact predeparture

for arrival at Vancouver.

• Further regular contact with guests during their stay on Whats App showing

some local knowledge an event etc or just checking in all is ok.

• Look after any call away resorts by telephone providing service to guests in

resorts where there is not a rep based. (Vancouver, Lake Louise)

• Ensure all guests receive detailed departure information 48hrs before departure

liasing with the local transfer supplier and this info passed on.

• Developing thorough knowledge of country and resort information.
• Providing guests with ski routes and local info being an expert on the area.
• Handling any guest grievances and complaints effectively, whilst demonstrating

courtesy, consideration and genuine kindness.

• To behave in a professional manner at all times and be an ambassador of the

company values.

RESORT ADMINISTRATION

• Compile and create detailed arrival Packs for arriving guests online.
• Checking Hotel, ski hire, excursions and ski school bookings
• Provide answers to Predeparture emails from guests prior to arrival.
• Ensure detailed arrival and departure information is correct and made available

to relevant suppliers in a timely manner.

• Complete any relevant company reports and paperwork – for example guests

incident reports for any injuries or illness.

We offer flexible scheduling to allow maximum time on the slopes but you MUST be available to work over the holiday periods. This is a part-time role working approximatley 20 hours a week.

Please send a copy of your resume and a cover letter outlinuing your suitability for the job and we will be in touch!

Pay: $25.00 per hour

Expected hours: No more than 20.0 per week

Benefits:

• Store discount

Education:

• Secondary School (preferred)

Licence/Certification:

• Drivers Licence (preferred)

Work Location: In person