Skip to main content
Post your resume and find your next job on Indeed!

Helpdesk Support Technician jobs in Mississauga, ON

Sort by: -
    • Role: Provide Level 2 technical support to client users through remote connection and onsite support.
    • Previous experience providing deskside support services.
  • View similar jobs with this employer
    • Basic Linux server support exposure is an asset.
    • Citrix XenDesktop and NetScaler VPN end-user support.
    • 1-3+ years of experience in Information Technology, IT…
    • Provides technical support to end users when applicable.
    • Colleague is key interface for the provision of technical support and training for the customer and as…
    • Demonstrated experience with providing support for a digital system or website.
    • Ideal Candidate Rate: CAD 35-40/Hr (Depending on the experience).
  • View similar jobs with this employer
    • While technicians generally work full-time hours, there may be times when evening, weekend, overtime, or on-call support is required.
    • At least 21 years of age.
    • Transfers knowledge and expertise to other technicians.
    • Provides technical support to end users and field labour when applicable.
    • Provides technical support to end users when applicable.
    • As a Building Automation Technician, you will be responsible for providing customer and technical…
    • Coordination and support for fulfillment processes, including support for Deposco and Shipstation systems.
    • Additional technical support related to skill set may…
  • View similar jobs with this employer
    • System level activities required to support the following software above, this includes activity items such as:
    • Train users as needed in supported software use.
    • View all AtkinsRéalis jobs - Mississauga jobs - Support Specialist jobs in Mississauga, ON
    • Salary Search: Hexagon SmartPlant Instrumentation Support Specialist salaries in Mississauga, ON
    • See popular questions & answers about AtkinsRéalis
  • View similar jobs with this employer
    • System level activities required to support the following software above, this includes activity items such as:
    • Train users as needed in supported software use.
    • Technical support: Provide technical support to contact center agents and users to quickly resolve technical issues and optimize the use of tools.
    • Provide hands-on support with production engineering approach for Global Equities Derivatives (BoR) with responsibility for application support, system…
    • Adequate knowledge and experience to support platforms like.
    • The role belongs in the L2 support team which is accountable to help resolve critical/escalated…
    • Installer et configurer les équipements informatiques;
    • Assurer la maintenance des postes de travail;
    • Posséder deux (2) ans d’expérience comme technicien…
    • Assurer le support technique aux utilisateurs;
    • Diagnostiquer les incidents logiciels et matériels;
    • Posséder un diplôme universitaire de 1er cycle (BAC) en…
Get email updates for the latest Helpdesk Support Technician jobs in Mississauga, ON

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

End User Services Technician Level 2 (Desktop/Laptop/Mobility/Voice) - job post

BFG Enterprise Services
2.9 out of 5 stars
1 President's Choice Circle, Brampton, ON
$50,000–$60,000 a year - Permanent

Job details

Pay

  • $50,000–$60,000 a year

Job type

  • Permanent

Shift and schedule

  • Weekends as needed
  • Evenings as needed

Location

1 President's Choice Circle, Brampton, ON

Full job description

Role: Provide Level 2 technical support to client users through remote connection and onsite support. This role is primarily focused on ITHUB walk-in support but may vary based on business needs and as directed by the Supervisor.

Responsibilities and Duties

  • Provide dedicated onsite support at assigned Loblaw, SDM, Medi, SHN, and affiliate office locations.

  • Provide onsite support at non-manned Loblaw and SOM office locations as scheduled by the customer.

  • Provide desktop and end-user onsite support and services.

  • Set up and deploy new corporate assets.

  • Perform onsite hardware and software upgrades as directed.

  • Provide setup, support, and hardware services for telephone systems and assist with VoIP-related issues.

  • Provide video conferencing support during business hours for executive-level meetings, as requested (VP level or above).

  • Provide onsite support services for scheduled changes, including evenings and weekends, as required.

  • Provide emergency onsite support services, including evenings and weekends, as requested.

  • Maintain an incident ticket for all applicable support requests.

  • Provide executive-level white-glove support after hours to users at the VP level or above, including support for computers and mobile devices.

  • Provide support to offshore users as required.

  • Train end users on how to create tickets through the ServiceNow system.

  • Install or assist with the installation of network equipment as requested and directed by the customer.

  • Provide facilities management assistance, including support for HVAC, IT equipment, data cabling, and maintenance, as directed by the customer.

  • Provide network management assistance, including initial issue triage, support to network teams as required, and maintenance activities as directed by the customer.

  • Escort vendors as requested and directed by the customer.

  • Obtain Loblaw/SOM pre-approval for any materials required to complete a service request under the Statement of Work (SOW).

  • Provide a Service Technician within four (4) hours of dispatch for higher-priority issues.

  • Participate in walk-up support through the kiosk for users requiring immediate assistance with desktop or mobility-related issues, as required.

Qualifications

  • Post-secondary education in a relevant technology field.

  • Minimum 3–5 years of experience in a hardware break/fix environment.

  • Previous experience providing deskside support services.

  • Excellent customer service and communication skills.

  • A+ certification preferred.

  • Network+ or Cisco certification preferred.

Bona Fide Occupational Requirements

  • Must possess a valid Class G driver's licence.

  • Must be able to provide a clean driver's abstract upon hire.

  • Must be prepared and willing to travel as requested by the Supervisor.

  • Must be prepared and available to work after hours, including evenings and weekends, as requested by the Supervisor.

Let Employers Find YouUpload Your Resume