Skip to main content
Post your resume and find your next job on Indeed!

Helpdesk Support Technician jobs in Mississauga, ON

Sort by: -
    • Coach technicians in field regarding installation and servicing of our products.
    • Provide tech support and advice as a member on our customer care team.
    • In this role, you will lead our helpdesk and infrastructure support teams while proactively safeguarding our logistics networks against modern cyber threats.
    • Time System assistance and support:
    • End User and Payroll support:
    • This will include creating basic support cases, review interfaces end execute basic test…
    • Serve as the escalation point within L2 support, owning complex and high-impact issues requiring deep technical analysis.
    • Project support (technical expertise for project managers).
    • Respond to and prioritize requests for technical support or assistance.
    • Previous help desk, systems administration, and/or field support experience is an asset.
    • Travel to customer sites for installations, high-level service calls,…
    • Proven customer support experience in the IT industry.
    • Previous experience providing remote support is a definite asset.
    • Accurately document customer interactions and outcomes in internal systems to support compliance and reporting.
    • Hands-on experience and techniques to support remote and mobile workforce, and remote.
    • The Technology Coordinator will implement and organize Move, Change and…
    • Training all new hires on DOD, including technicians, office staff, and new clients.
    • Managing system administration by setting up new profiles and accounts for…
    • Provides technical support to end users when applicable.
    • As a Building Automation Technician, you will be responsible for providing customer and technical…
    • Report equipment performance, quality concerns, and programming issues to management and relevant support teams.
    • This is a contract role for 12 months.
    • Assist with additional client support responsibilities as needed.
    • Act as the frontline support team, handling inbound client inquiries while supporting and…
    • Provide backup to support other department roles as required.
    • Configure and support Apple operating systems and mobile devices.
    • Remote connectivity support (RDS, Azure Virtual Desktop, VPN clients).
    • You will be an integral part of the team responsible for responding to clients’ technical…
    • View all MNP jobs - Burlington jobs - Support Analyst jobs in Burlington, ON
    • Salary Search: Field Support Analyst salaries in Burlington, ON
    • See popular questions & answers about MNP
Get email updates for the latest Helpdesk Support Technician jobs in Mississauga, ON

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Technical Support Advisor - job post

Acorn Stairlifts (Canada) Inc.
2.8 out of 5 stars
Burlington, ON L7L 5H7
$52,000–$54,000 a year - Permanent, Full-time

Job details

Pay

  • $52,000–$54,000 a year

Job type

  • Permanent
  • Full-time

Location

Burlington, ON L7L 5H7

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Casual dress
  • Company events
  • On-site parking

Full job description

WE ARE SEEKING

We’re seeking a qualified Technical Support Advisor to help in providing technical and product knowledge to the in-house Customer Care Team, Dealers, Installers and End-User Clients.

WHO WE ARE

Acorn is a fun and friendly environment where your work matters. We pride ourselves in the care we give to support all of our customer’s needs!

Acorn Stairlifts Canada Inc, has become the leader in our industry. We are the largest supplier of stairlifts sold directly to our clients, and are the largest independent straight stairlifts manufacturer of the world. The key to our success is simple. We utilize hi-tech systems and processes to ensure a simple to use; yet high quality product is produced.

WHAT YOU’LL BE DOING

  • Answer and resolve incoming inquires/concerns from customers, dealers and internal staff regarding technical and other issues concerning our products
  • Provide tech support and advice as a member on our customer care team
  • Maintain the companies customer database (APLX) regarding any customer issues
  • Coach technicians in field regarding installation and servicing of our products
  • Oversee the company’s Returned Materials Authorization (RMA) process
  • Effectively interact with all employees within the company
  • Perform in a time-sensitive, project driven, team based environment
  • Handle multiple projects and priorities with a high attention to detail
  • Occasional travel to client homes to complete tech survey’s regarding LRS (large radius spirals)
  • Fulfill other duties as assigned/required by the manager

WHAT YOU HAVE

  • An outstanding personality and positive attitude
  • Ability to build relationships and work well with all levels in the company
  • Demonstrated organizational and time management skills
  • Ability to follow guidelines and strong attention to detail
  • Ability to prioritize and multi-task while adapting in a fast-paced work environment
  • Ability to recognize and anticipate problems, and gather and analyze the information necessary to resolve those problems

QUALIFICATIONS

  • A secondary diploma and related experience
  • 2+ years’ experience working directly with clients
  • 2+ years related experience in a fast paced environment
  • Strong interpersonal skills
  • Proficiency in Microsoft Office
  • Excellent verbal and written communication skills
  • Strong computer and troubleshooting skills with the ability to analyze and solve problems
  • Demonstrated organizational and time management skills
  • Knowledge of mechanical device/applications and stairlift/lift technology an asset
  • Clean drivers abstract
  • Clean criminal background check
  • Ability to lift/carry 80-100lbs

WHATS IN IT FOR YOU, YOU ASK?

  • Being a part of a FAMILY. We work in a positive environment providing respect, support and encouragement to all departments on a daily basis.
  • The opportunity to work with fun-loving individuals and participate in COMPANY EVENTS which include: celebrating birthdays and work anniversaries, spirit wear days, friendly contests, employee appreciation days and more!
  • Working for Canada’s #1 LEADER in the Stairlift Industry – proudly serving our customer’s needs since 1992! Acorn has innovative technology and ease of use to ensure that our customers can use our products with confidence!
  • WE OFFER – a great company benefits package (paid for by the employer), 3-weeks’ vacation, paid time off, on-site parking, and casual dress attire!

CORE VALUES

  • Quality: products we make and sell, and the services we provide
  • Unity: working together as one team
  • Integrity: acting responsibly and honestly to deliver on our promises
  • Caring: about our customers, each other, and the wider community
  • Ambition: taking pride in all we do and striving to improve

Acorn Stairlifts Canada Inc, is an equal opportunity employer. We are committed to compliance with all applicable legislation to provide accommodations where necessary for applicants with disabilities. Please advise us at any point during our process if you require accommodation. We thank everyone for their application; however, only selected applicants will be contacted.

Pay: $52,000.00-$54,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

Let Employers Find YouUpload Your Resume