Helpdesk Support Technician jobs in Mississauga, ON

Dr. Phone Fix is Canada's “one-stop shop” providing customers across the country with a destination for all of their Cell Phone , Tablets , iPads , Computer and Laptop needs. We buy, sell, repair and connect and can help with all things wireless.

We are committed to recruiting, retaining and valuing a qualified workforce.

Position Summary

Dr. Phone Fix is seeking customer focused, tech savvy people who combine an aptitude and passion for learning to repair cell phone , tablets , iPads , computer and laptop using industry leading tools , parts and processes. With a desire to provide the complete solution to the customer by selling Pre Owned devices, Network prepaid plans and accessories. This position suits an influential, service-oriented problem solver, passionate about all things smartphone and customer service. You thrive in a collaborative, team environment and are driven to meet and exceed sales and customer experience targets and metrics.

Responsibilities

• Test, diagnose, troubleshoot and repair smartphones, tablets , computer and laptops
• Provide repair and replacement estimates for the customer
• Communicate with the customer to explain technical issues in an easy to understand, helpful manner
• Provide the customer with the complete solution by offering our full range of wireless services including Cell phone prepaid plans
• Greet customers and answer phone calls in a professional, courteous, friendly manner
• Utilize the Point of Sale system to maintain an accurate record of customer information and real-time status of customer repairs
• Organize, receive stock and mage inventory in accordance with Company requirements
• Open and close duties, as well as regular cleaning and dusting

Skills

• Strong aptitude, desire and/or experience in repairing electronics
• Knowledge of Android and Apple operating systems
• Strong technical, problem solving and analytical skills
• Ability to prioritize and multitask with strong attention to detail
• Knowledge of smartphone and tablet functionality both hardware and software
• Self motivated and sales driven you have the ability to connect with and influence customers
• Take personal pride and satisfaction in providing the customer with the complete solution for all their wireless needs
• Transparent, Honest and Trustworthy
• Work best in a collaborative, small team environment
• Ability to work flexible retail hours

Salary and Benefits

• Competitive hourly wages
• Professional training, growth, and development opportunities
• Employee discount on goods and services

Job Types: Full-time, Permanent

Salary: From $20 - $24 per hour

Additional pay:

• Commission pay

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends

Experience:

• sales: 2 years (required)
• cell phone repair: 1 year (required)
• Computer repair: 1 year (preferred)
• electronics repair: 1 year (preferred)
• Samsung and Apple Certifications (preferred)

Work remotely:

• No

Job Types: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount

Application question(s):

• * How many years of experience do you have repairing cell phones or electronic devices?
• * Have you ever worked with OEM parts and followed OEM repair guidelines (e.g., Apple, Samsung)?
• * Are you comfortable performing micro-soldering or advanced board-level repairs?
• * Are you available to work full-time, including weekends if required?
• * Are you legally eligible to work in Canada?

Work Location: In person