Help Desk jobs in Edmonton, AB

Digital Link is seeking a full time, Contract (3 months) IT Specialist – Tier 2 with experience in desktop support and server management. This role has the potential to transition into a permanent, salaried, full time, position with benefits. This position provides support to our diverse client base. This position requires excellent communication skills and a broad technical background to support an array of technologies.

Local Candidates only please.

Responsibilities:

• Provides email and phone support to clients
• Project design, and fulfillment
• Complete and escalate tickets when required
• Documentation
• Complete tickets escalated by Tier 1 staff.
• Use of a ticketing platform for tracking documentation and tickets
• Client site visits to resolve tickets
• Develop solutions for
• Configure, troubleshoot, maintain, repair, and deploy Mac and Windows systems, mobile devices, printers, and peripherals
• Documenting and applying best practices
• Provide assistance with current and upcoming projects
• Assist in administration of end user accounts using Active Directory and Microsoft 365
• Troubleshoot network connectivity issues with Wi-Fi, LAN, and business specific networks

The successful applicant will possess the following skills:

• Previous experience in Microsoft Active Directory
• Knowledge in Google Apps and Microsoft 365 Apps
• Experience with SharePoint environments
• Strong Desktop troubleshooting skills
• Familiar with SaaS applications and support
• Ability to prioritize and multitask
• Deadline and detail-oriented

Skills and Qualifications:

• Exceptional communication skills both written and verbal
• 5 Years experience in an MSP environment
• Post-secondary training in Network Administration or Computer Systems Administration
• Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
• 2 years relevant IT experience fully supporting and building SMB environments.
• 3 years’ experience managing & working with the following technologies:
• Active Directory
• Cyber-Security
• DHCP
• DNS
• Exchange
• Firewalls
• GPOs
• Hyper-V
• Routing and Switching
• TCP/IP
• VPNs
• VMWare
• Windows Server
• Apple products
• Knowledge of Microsoft products, PC and Laptop hardware, network, and telecommunication equipment
• CompTIA A+ certification preferred
• Strong troubleshooting and critical thinking skills
• Experience with Fortinet products is an asset
• Experience with Ubiquiti products is an asset

The compensation for this role is $27-$35 per hour.

This is a full time role, on site in either Edmonton or Calgary.

Digital Link offers a full benefits package to permanent, full time staff.

Our Company Culture: At Digital Link we pride ourselves on being more than just a workplace, we are a community; we strive to create an environment where innovation, creativity, and growth are nurtured. We know that a thriving company culture is crucial for success. Our team is united by a sense of belonging and unity, where each member's unique talents and strengths are valued and celebrated. We maintain an environment of open and honest communication, ensuring that every voice is heard and respected. Diversity is our strength, allowing us to benefit from a wealth of ideas and perspectives.

How to Apply: Interested candidates who meet the above criteria and are local to Edmonton are encouraged to apply. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for Digital Link.

• Digital Link is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $27.00-$32.00 per hour

Application question(s):

• Where are you located currently?

Work Location: In person