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    • Working collaboratively with colleagues across the School, Faculty and University, the team provides technical support, maintains reliable computing resources,…
    • View all Simon Fraser University jobs - Burnaby jobs - Support Analyst jobs in Burnaby, BC
    • Salary Search: Desktop Support Analyst salaries in Burnaby, BC
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    • Administer IT systems ensuring confidentiality, integrity, and availability.
    • This involves providing Tier 1 and Tier 2 technical support to customers through…
    • Be the first point of contact for all technical support inquiries, such as answering emails and incoming calls, and provide support to all internal employees…
    • As Service Desk Analyst, you will provide computer workstation, network server, and application services in support of First Nations Health Authority (FNHA)…
    • Assisting staff with the installation, configuration and ongoing usability of desktop & laptop computers, mobile devices, peripheral equipment and software…
    • The Coquitlam School District invites applications from individuals for the temporary position of ICT Information Technologist.
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    • Adapt existing, or create new reports from data repositories for purpose of trending and analysis or inventory needs.
    • Job Type: Regular Full-Time.
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    • Provide basic support for printers and related peripherals.
    • Our client, a leading technology innovator, is seeking an IT Support Technician to provide hands-on…
    • Monitors, mobile devices, and other peripherals.
    • Information, and assist with equipment moves, replacements, returns, and basic vendor.
    • The way work gets done.
    • 1+ years of experience in IT support, help desk, or a customer service role within a technical environment.
    • Collaborate closely with other IT support teams to…
    • You will execute project plans and move machines within the casino environment, collaborate on team projects and be able to lift 25kg yourself in a safe manner.
    • Install and configure approved software and complete client-specific setup on new or replacement devices when assigned.
    • Definition, monitoring, and reporting help desk service levels and performance metrics.
    • Minimum two years of post-diploma experience in help desk, service desk,…
    • Communicate effectively with employees and understand various issues.
    • Perform on-site and remote troubleshooting.
    • You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers.
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Job Post Details

Desktop Support Analyst
Simon Fraser University
·
4.3
8888 University Dr W, Burnaby, BC V5A 1S6
$69,102–$82,420 a year
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Job details

$69,102–$82,420 a year
8888 University Dr W, Burnaby, BC V5A 1S6

Full job description

Union/Affiliation:
Administrative and Professional Staff (APSA)
Pay range:
$69,102 to $82,420 annually
SFU Department Descr:
Computing Science
Position Grade:
7
# of openings:
1
Biweekly Hours:
72

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The School of Computing Science, within the Faculty of Applied Sciences, is a research-intensive academic unit offering undergraduate and graduate education across multiple campuses. The School’s Technical Solutions team supports the computing systems, instructional and research laboratories, and specialized technology environments used by students, faculty, researchers, instructors and staff. Working collaboratively with colleagues across the School, Faculty and University, the team provides technical support, maintains reliable computing resources, and helps ensure technology effectively supports teaching, learning and research activities.

About the Role

The Desktop Support Analyst provides direct technical support to students, faculty, researchers and staff within the School of Computing Science. The School primarily uses Linux-based systems in its teaching and research laboratories, while also supporting Windows and Apple computers. The position is responsible for deploying, configuring, maintaining and troubleshooting managed desktop computers and software across multiple operating systems. Responsibilities include providing one-on-one technical assistance, developing and maintaining user-facing documentation, delivering training on departmental software, and supporting the effective operation of the School’s offices, teaching and research laboratories. The position works collaboratively with other technical teams to resolve issues and support teaching and research activities.

Full

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