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    • Train customers on using FDM4 aligned to their unique needs.
    • Ability to communicate effectively (verbal, written, and listening).
    • Competitive compensation with performance-based incentives.
    • Educate customers on self-service tools and basic troubleshooting.
    • Lead and solve help desk tickets service requests, ensuring timely resolution and a strong customer experience.
    • IT project management: 1 year (preferred).
    • Providing technical support to end users, including setup, installation, troubleshooting and supporting workstations, printers, mobile devices and applications.
    • Support and help facilitate training sessions locally, using content and materials developed by the project team; you're the local delivery hands.
    • Strong organizational skills with keen attention to detail.
    • Previous experience in a front desk or hospitality role preferred, ideally in a lodge, hotel, or…
    • Ability to conduct research into software development and delivery concepts, as well as technical application issues.
    • Highly self motivated and directed.
    • Minimum 2-3 years of experience in IT support, help desk, or user support services.
    • Report on the performance of computer systems and networks.
    • Comprendre et utiliser les rapports opérationnels et financiers et compléter les rapports standards et ad hoc avec précision et dans les délais.
    • Understand our client needs through quality conversations and identify opportunities to promote the services to meet their needs.
    • This position requires rotating shift work and on-call work.
    • Excellent communication, documentation, and organizational skills are required.
    • Demonstrated organizational and time management skills.
    • Demonstrated organizational and time management skills.
    • A secondary diploma and related experience.
    • In this role you will refurbish and optimize used assets.
    • Participate in onsite pickups and deliveries.
    • Inspect and audit computers and categorize appropriately…
    • Report on the performance of computer systems and networks.
    • Provide user support and basic troubleshooting for hospitality‑related systems, including:
  • View similar jobs with this employer
    • The role requires regular travel between customer sites and occasional work from branch or warehouse locations.
    • Customer-focused with a professional approach.
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Job Post Details

Customer Support Specialist - job post

FDM4 International Inc
1297 Airport Rd, North Bay, ON
$40,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

1297 Airport Rd, North Bay, ON

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Company pension
  • Extended health care
  • On-site parking

Full job description

Job description:

What will you do as a Customer Support Specialist?

  • Respond to and manage support calls
  • Troubleshoot software and identify root causes of software issues
  • Address and find solutions for customer product issues
  • Define and provide scope to custom software change requests on behalf of clients
  • Train customers on using FDM4 aligned to their unique needs

Qualifications

  • Customer Support experience (or other relevant experience)
  • Ability to communicate effectively (verbal, written, and listening)
  • Train and present concepts with confidence
  • Aptitude for problem solving
  • Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

  • Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
  • Competitive salary
  • Health and benefits package
  • Supportive team atmosphere (we all succeed when you succeed!)
  • Access to the best tools and technology available
  • Increase your knowledge in the areas of Information Technology and Business

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

Pay: TBD

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • On-site parking

Work Location: In person

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