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Help Desk Technical Support jobs in Edmonton, AB

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    • Oversee the configuration, deployment, and support of operating systems across servers and workstations.
    • Manage and maintain cloud-based services.
    • Provide technical support and resolve customer issues.
    • Experience in IT support, software implementation, technical service, or field service.
    • Answer inbound technical support calls and assist customers with diagnosing and resolving equipment issues.
    • Experience in technical support, equipment repair,…
    • You will be responsible for delivering day-to-day technical support while also contributing to the implementation of IT initiatives across the region.
    • Explain technical issues and solutions clearly to customers.
    • Manage daily store operations and maintain excellent customer service.
    • Strong technical, problem solving and analytical skills.
    • Communicate with the customer to explain technical issues in an easy to understand, helpful manner.
    • Experience working with customer support and working in collaborative environment.
    • Ensure customer satisfaction and provide professional customer support…
    • Minimum of one year of experience in customer service or technical support.
    • Professionally handle incoming technical support calls and provide customers with…
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    • Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.
    • Technical Support: Assist in diagnosing and resolving technical issues…
    • Employee Assistance Program to support you and your family;
    • IT provide support to a group of lawyers and all members of the Firm.
    • Reporting: Transform technical data into meaningful analytics and status reports to support executive decision-making within the Court Technology Services…
    • Confidence communicating directly with clients and technical professionals.
    • Take ownership of client projects and help ensure commitments are met.
    • The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and…
    • Provide first-level and advanced technical support for hardware, software, access, and network issues.
    • This role is responsible for providing responsive…
    • Excellent communication skills and ability to work with both technical and non-technical stakeholders;
    • Maintain accurate documentation of local infrastructure…
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Job Post Details

IT Administrator
Confidential
·
2.8
Acheson, AB
$55,000–$60,000 a year
Permanent, Full-time
Apply now

Job details

$55,000–$60,000 a year
Dental care, Life insurance, Employee assistance program, RRSP match, Extended health care, Wellness program
Permanent, Full-time
Acheson, AB

Full job description

Overview

Join our dynamic team as an IT Administrator and become the cornerstone of our technology infrastructure! In this role, you will oversee the deployment, maintenance, and security of our IT systems, ensuring seamless operations across diverse platforms. Your expertise will drive innovation and efficiency, supporting our organization’s growth and digital transformation. We are looking for a motivated professional passionate about leveraging cutting-edge technologies to create a resilient and scalable IT environment.

Responsibilities

  • Manage and maintain cloud-based services
  • Oversee the configuration, deployment, and support of operating systems across servers and workstations.
  • Develop, test, and implement software solutions
  • Administer databases to ensure data integrity, security, and availability for business applications.
  • Collaborate withs teams to plan, execute, and deliver projects following the Software Development Life Cycles
  • Other tasks as/when required

Skills

  • Strong knowledge of cloud platforms with hands-on experience managing cloud infrastructure.
  • Proficiency in operating systems including Windows Server and familiarity with their administration.
  • Solid understanding of IT principles, network security protocols, and best practices for safeguarding data.
  • Experience working within Agile methodologies to foster collaboration, flexibility, and rapid delivery of solutions.
  • Programming expertise for developing applications or automating tasks.
  • Familiarity with database management systems for data storage solutions.
  • Knowledge of APIs development and integration techniques to connect diverse software components effectively.

This position offers an exciting opportunity to shape our technological landscape while working with innovative tools and methodologies. If you are energetic about advancing your IT career in a fast-paced environment that values continuous learning and problem-solving, we want to hear from you!

Pay: $55,000.00-$60,000.00 per year

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • RRSP match
  • Wellness program

Work Location: In person

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