Help Desk Technical Support jobs in Edmonton, AB

Here at CSM Pump Packaging Inc, we believe that our dedicated team, strong core values, and commitment to excellence make us a great place to grow your career. We take pride in fostering a supportive work environment where each team member plays a vital role in our success.

We are currently looking for a full-time Technical Applications Specialist to join our team at our Nisku location.

Schedule:

• Monday to Friday
• 8:00 a.m. to 4:30 p.m.
• Overtime may be required

Job Responsibilities:

• Develop, prepare, and review P&ID drawings and related technical documentation in accordance with customer specifications, process requirements, and internal standards.
• Review customer specifications, drawings, and technical information to identify required engineering details and support accurate application review.
• Support pump selection and application review by applying engineering fundamentals, including fluid mechanics, thermodynamics, pressure, flow, and temperature principles.
• Prepare customer quotations, proposals, technical summaries, and supporting documentation by collecting, reviewing, and organizing relevant technical and commercial information.
• Communicate with customers to clarify requirements, answer technical questions, support quotation development, and assist with active job requirements.
• Coordinate with vendors to obtain quotations, technical information, product details, lead times, and supporting documentation required for customer proposals and active projects.
• Work closely with project management, drafting/design, procurement, shipping/receiving, and other internal stakeholders to support accurate and timely completion of job requirements.
• Provide drawing markups, comments, and technical clarification to drafting/design and internal teams as required.
• Assist with active jobs from quotation stage through order execution by supporting technical communication, documentation review, project coordination, and issue resolution.
• Serve as a technical resource for internal departments on assigned product lines, applications, drawings, and customer requirements.
• Support customer-facing and sales-related activities by helping identify suitable technical solutions that meet customer needs and project requirements.
• Manage multiple priorities and deadlines in a fast-paced environment while maintaining accuracy, responsiveness, and attention to detail.
• Develop and maintain positive working relationships with customers, vendors, and internal stakeholders.
• Adhere to applicable Quality Management System requirements.
• Adhere to applicable Health, Safety, and Environmental requirements.
• Fulfill additional responsibilities as assigned by management.

Qualification Requirements:

• Degree in Mechanical Engineering or Chemical/Process Engineering is required.
• Must be registered or eligible for registration with APEGA.
• Drafting experience is required, including experience working with P&IDs and technical drawings.
• Strong understanding of engineering fundamentals, including pressure, flow, temperature, fluid mechanics, and thermodynamics.
• Strong analytical, critical thinking, and problem-solving skills, with a high degree of accuracy and attention to detail.
• Strong written and verbal communication skills, including the ability to communicate technical information clearly with customers, vendors, and internal teams.
• Ability to manage changing priorities, meet deadlines, and work collaboratively in a fast-paced environment.
• Ability to build and maintain positive working relationships with customers, vendors, and internal stakeholders.
• Proficiency with MS Office Suite, including Word and Excel.
• Experience with Bluebeam, Bluewizard PDF, and Visio is preferred.
• Experience with pump selection, pump curves, process systems, customer specifications, technical quotations, or proposal preparation is considered an asset.
• Customer-facing experience or sales support experience is considered an asset.

HSE Requirements:

• Operate primarily in an office environment.
• Involves sitting, walking, and/or standing for long periods.
• Lifting and/or carrying up to 20lbs on a regular basis. This may include moving office supplies, files, or materials.
• Routinely use standard office equipment such as computers and smartphones.
• Workplace Hazardous Materials Information System (WHMIS) Training.
• HR/HSE Orientation is required.

Pay: From $80,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Nisku, AB T9E 1K7: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Drafting: 2 years (required)

Work Location: In person