Help Desk Technical Support jobs in Calgary, AB

About us

Electra Learning has been a leading provider of IBM Maximo change management, training, user support and eLearning since 1997. We have offices in North America (Calgary, Houston, and Toronto) and Europe (Aberdeen) and work on projects globally.

We deliver a wide range of creative learning solutions and services across all areas of Maximo. With more than 100 successful Maximo projects delivered, we are proud to support clients across a wide range of industries and sectors.

Clients continue to choose and recommend us because of our collaborative, flexible, and honest approach, along with our commitment to delivering learning solutions that make a real impact.

Job Overview:

We are seeking an eLearning Consultant to join our team in Calgary. This position will be embedded full-time on-site with one of our major clients in the oil and gas sector.

The successful candidate will support the writing, updating and development of IBM Maximo eLearning courses. This role involves creating engaging, high-quality eLearning courses and learning resources that drive user adoption and enhance system knowledge across the organization.

Key Responsibilities

• Update and modernize existing Maximo learning content.
• Write and develop new eLearning courses and digital learning assets using Articulate Storyline.
• Create supporting materials such as quick reference cards, posters, training videos, and more.
• Conduct training needs analyses (TNA) and gather requirements by interviewing SMEs, reviewing business processes and facilitate review meetings with stakeholders.
• Collaborate closely with other Learning Consultants, stakeholders, and subject matter experts to ensure content accuracy and alignment with business objectives.
• Maintain and update the existing course library within the client’s Learning Management System (LMS).
• Ensure all learning materials are visually consistent, instructionally sound, and compliant with company standards.

Qualifications and Experience

• Proven experience as an Instructional Designer, eLearning Developer, or Technical Trainer.
• Strong writing, communication, and organizational skills.
• Demonstrated ability to work independently and manage multiple priorities.
• Experience developing system or technical training (ERP or EAM software preferred).
• Familiarity with IBM Maximo is an asset; training will be provided for the right candidate.
• Experience with Articulate Storyline, Techsmith Camtasia, and Adobe Creative tools are considered an asset.
• Experience managing an LMS is an asset but not required.
• Must be legally entitled to work in Canada (Open Work Permit, Permanent Resident, or Canadian Citizen).

Personal Attributes

• Detail-oriented and organized, with a strong focus on quality and accuracy.
• Adaptable and dependable, able to manage multiple projects and deadlines in a fast-paced environment.
• Strong collaborator and people person who enjoys working closely with team members, clients, and stakeholders.
• Comfortable contributing ideas, participating in discussions, and building positive working relationships across projects.
• Professional and approachable, with the ability to thrive in a structured corporate environment while remaining flexible and team-oriented.

Why Join Electra Learning

• Create engaging learning experiences for large-scale enterprise clients across a variety of industries.
• Work alongside a collaborative team of experienced instructional designers, developers, and learning consultants.
• Take ownership of your work in an environment that values creativity, quality, and new ideas.
• Build your skills while working with leading eLearning tools, technologies, and enterprise learning platforms.
• Enjoy a competitive benefits package, including:
• Dental and vision care
• Extended health coverage
• Employee assistance program
• Tuition reimbursement
• Wellness program

Other:

Position entails IBM Maximo training development and delivery for client projects. Overnight allowance provided for work outside of Calgary. Must have authorization to work in Canada (Open Work Permit, PR or Canadian Citizen).

All candidates will undertake the internal Electra Learning Academy program.

Please note that this role is an in-person position which requires the successful candidate to be at a client location M - F.

For more information about Electra Learning please visit our website www.electralearning.com

*Please note Electra Learning Inc will only contact those selected for interview - we do however appreciate your interest in this post.

Job Types: Full-time, Permanent

Pay: $70,000.00-$100,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site gym
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

Flexible language requirement:

• French not required

Experience:

• Software training delivery: 2 years (required)

Language:

• English (required)

Location:

• Calgary, AB T2P 2W2 (required)

Work Location: In person