Health Care Manager jobs in Calgary, AB

About Cloudbreak

Cloudbreak Eye Care is a physician-led subspecialty ophthalmology practice focused on glaucoma and advanced anterior segment care. Since 2015 we have grown to two Calgary clinics, Southwest and University District, and we see patients from across Southern Alberta. We teach residents and fellows, invest in new technology, and care for many patients who will need us for life.

The Role

You will run the Southwest clinic with leads for reception, technicians, scribes and surgical coordination. You own what ties the clinic together: the schedule, staffing, payroll, and the systems that keep a busy specialty clinic on time. You report to the clinic owners and support every physician who works at Southwest. You will work closely with the University District clinic manager so that both clinics share one set of policies and run as one organization.

This is a hands-on leadership role that requires both strategic thinking and practical problem-solving. Whether redesigning workflows to improve efficiency or arranging last-minute coverage for a 7:30 a.m. sick call, you are someone who takes initiative, adapts quickly and gets things done. We are looking for a resourceful, creative problem solver with an entrepreneurial spirit and a passion for making a difference through leadership.

Accountabilities

People

• Lead a team of approximately 18 receptionists, ophthalmic technicians, scribes and surgical coordinators through their respective department leads.
• Develop department leads’ leadership capabilities, decision-making authority and succession coverage to ensure continuity when team members or managers are away.
• Oversee the full employee lifecycle, including recruitment, onboarding, training, performance management, documentation and offboarding.
• Oversee workforce planning, staffing schedules, time-off approvals and absence coverage, empowering department leads to manage day-to-day staffing needs.

Clinic Operations

• Oversee patient flow, clinic capacity and operational efficiency to ensure physicians and patients are supported and appointments run on time.
• Ensure physician schedules are maintained in the EMR well in advance and follow-up and recall processes are consistently managed.
• Collaborate with the University District Clinic Manager to align staffing, scheduling, policies and operational standards across both clinics.
• Oversee facilities, supplies, equipment maintenance, IT support and vendor service arrangements.
• Ensure compliance with privacy requirements and the Alberta Health Information Act, including appropriate handling of confidential patient information.

Finance and Administration

• Manage bi-weekly payroll in ADP: time cards, banked time, vacation and sick entries.
• Review monthly point-of-sale reconciliations and ensure financial records, invoices and receipts are accurately maintained.
• Manage purchasing, vendor relationships and software subscriptions within budget.

Planning and Continuous Improvement

• Develop the annual clinic operating plan in collaboration with the physicians, establish key performance measures and report on progress quarterly.
• Identify opportunities to improve workflows, strengthen internal controls and automate routine administrative processes. Champion the responsible use of technology, including AI, with a strict prohibition on entering patient information into AI tools.
• Lead partner and management meetings when Southwest hosts, ensuring effective coordination, preparation and follow-through on decisions and action items.

Qualifications

• Minimum 3 years of team leadership experience, ideally leading teams of 10 or more, preferably in an ophthalmology, clinical or surgical setting.
• Proven leadership and people management skills, with the ability to build, motivate and develop high-performing teams.
• Strong problem-solving skills, initiative and the tenacity to identify opportunities, recommend improvements and drive issues to resolution.
• Results-oriented and adaptable, with the ability to delegate effectively, empower department leads and drive accountability in a fast-paced environment.
• Excellent relationship-building, coaching and employee development skills.
• Highly organized, with strong planning, prioritization and attention to detail, and the ability to manage multiple initiatives simultaneously.
• Excellent verbal and written communication, interpersonal, negotiation and conflict-resolution skills, with the ability to build consensus and communicate professionally with physicians, staff, patients and vendors.
• Sound judgment and the ability to remain calm and make practical decisions when competing operational and patient care priorities arise.
• Strong administrative and computer skills, including Microsoft Word and Excel.
• Excellent follow-through, with a disciplined approach to documentation, record-keeping and meeting deadlines.

Assets

• Experience with Accuro EMR and ADP payroll.
• Experience in ophthalmology, optometry or another specialty medical practice.
• Degree or diploma in business administration, health administration or a related field.
• COA certification or experience leading ophthalmic technicians or other clinical teams.
• Familiarity with Alberta Health and WCB billing processes.

What We Offer

• Competitive salary of $70,000–$95,000, depending on experience.
• Extended health benefits and RRSP matching.
• Two to three weeks of paid vacation, depending on experience.
• Eleven paid holidays annually: nine statutory holidays, plus Heritage Day and Boxing Day (following probation).
• Paid sick days and personal day
• Weekday, daytime clinic hours.
• A written operations manual and experienced department leads to support your onboarding and success.
• Support for ongoing professional development.

Additional information:

All applicants must provide proof of qualifications (certifications) and a current police information check (PIC) including vulnerable search at the applicant’s expense. The results of the PIC may alter or revoke any offer made by Cloudbreak Eye Care.

We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted.

Job Types: Permanent, Full-time

Pay: $70,000.00-$95,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person