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    • This role is essential in supporting the daily operations of our restaurant, ensuring that food is prepared, served, and handled according to safety standards.
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Job Post Details

Front of House Manager (SFU Dining Commons)
Compass Group Canada Ltd
·
3.1
8888 University Dr, Burnaby, BC V5A 1S6
Permanent
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Job details

Pay information not provided
Paid sick leave
Permanent
8888 University Dr, Burnaby, BC V5A 1S6

Full job description

Job function: Ensure Customer & Client needs are met in all areas at the dining hall.

Overview: This is a 7 day per week operation that is open 24 hours per day. This unit has a team of approx. 150 unionized associates.

Duties:

  • Build and maintain positive relationships with customers, SFU stakeholders, Residence Management, Residence Life, and the Dining Commons management team.
  • Deliver exceptional customer service, respond to guest feedback, and accommodate diverse dietary needs in collaboration with the culinary team.
  • Oversee daily front-of-house operations, including floor inspections, service standards, cleanliness, menu signage, and operational readiness.
  • Execute established promotional calendars, special events, and initiatives to enhance the dining experience.
  • Supervise, coach, and support unionized associates, fostering a positive, productive, and respectful work environment.
  • Support recruitment, onboarding, and training of new associates in accordance with Compass standards.
  • Review daily staffing schedules, coordinate sick-call coverage, conduct shift briefings, and ensure compliance with the collective bargaining agreement.
  • Review and approve employee timecards, including overtime, sick pay, and time adjustments, in accordance with company policies.
  • Manage daily cash-handling procedures, including cash float distribution, cash reconciliation, preparation of bank deposits, and secure placement in the accounting safe for courier collection.
  • Monitor and maintain compliance with quality assurance, occupational health and safety, food safety, sanitation, and security standards in collaboration with the culinary and management teams.
  • Complete required operational inspections, audits, and documentation, ensuring records remain accurate and up to date.
  • Maintain effective communication between shifts through detailed management logbook entries, shift handovers, and timely escalation of operational concerns.

Qualifications

  • 3+ years of experience in food service management or hospitality operations.
  • Strong knowledge of food safety regulations and best practices.
  • Excellent organizational and communication skills.
  • Experience with sustainability initiatives and waste management preferred.
  • Ability to adapt to a dynamic, creative environment.
  • Previous experience in a unionized workplace is an asset.
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