Guest House Manager jobs in Lethbridge, AB

Job Overview

The Assistant Food & Beverage Manager leads Front of House operations at PURE Casino Lethbridge, including the Stagecoach Grill, Buffalo Bar & Showroom, cocktail service, catering, and event spaces.

Working with the Executive Sous Chef and Assistant General Manager, this hands-on leader delivers exceptional guest experiences, supports strong financial results, and develops a knowledgeable, accurate, and accountable team.

The role models our PURE Values of Excellence, Ownership, Teamwork, and Respect, ensuring our PURE Service Standards—Greet, Energize, Serve, and Thank—are consistently demonstrated through clear expectations, ongoing training, policy compliance, and timely performance management.

Key Accountabilities

Leadership, Training, and Accountability

• Lead through the PURE Values by maintaining high standards, taking ownership of results, encouraging collaboration, and treating guests and team members professionally and fairly.
• Establish clear expectations for service, accuracy, conduct, and compliance with company policies and departmental procedures across all shifts.
• Deliver structured onboarding, ongoing coaching, and refresher training; maintain training records and verify understanding through observation, demonstration, and follow-up.
• Conduct supervisory, staff, and pre-shift meetings as needed to reinforce priorities and expectations.
• Recognize strong performance and address errors and performance gaps promptly. Partner with HR to document concerns, implement improvement plans, and follow disciplinary procedures.
• Participate in recruitment and selection to build a team aligned with PURE Values and service expectations.

Service and Daily Operations

• Manage daily restaurant, bar, showroom, casino floor service, and banquet operations.
• Train and assess team members on PURE Service Standards, using regular floor observations and operational checks to confirm consistent execution.
• Resolve guest complaints promptly, address underlying causes, and verify corrective actions are completed.
• Maintain clean, organized, well-maintained operational areas that are ready for service.
• Collaborate with back of house and other departments to coordinate service and support shared priorities.

Financial and Operational Accuracy

• Work with the Assistant General Manager to monitor budgets, costs, and financial performance, identifying opportunities for improvement.
• Ensure accurate order entry, billing, payment processing, cash handling, and POS use.
• Review operational and financial records for accuracy and completeness; investigate discrepancies and ensure corrections are completed.
• Complete and verify daily and monthly inventories, investigate variances, and maintain purchasing and inventory controls.
• Place liquor, beer, and wine orders within approved budgets and operational requirements.
• Support new and seasonal menu development with the Assistant General Manager and Executive Sous Chef.
• Prepare weekly schedules that meet service needs and labour targets; review and approve payroll.
• Reinforce accurate work, prompt reporting of errors

Requirements

• Two or more years of progressive Food & Beverage supervisory or management experience; equivalent education and experience will be considered.
• Experience with scheduling, service training, purchasing, inventory, cost control, POS systems, and asset protection.
• Demonstrated ability to enforce procedures, deliver structured training, verify performance, and address concerns consistently.
• Strong leadership, communication, and attention to detail, with the ability to set expectations and hold team members accountable respectfully.
• Ability to maintain accurate operational, financial, inventory, and payroll records and report on departmental performance.
• Proficiency in written and verbal English.
• Post-secondary education in hospitality, business administration, or a related field is an asset.
• Successful completion of a security background check.

Work Conditions

• Prolonged standing, walking, computer use, and screen viewing.
• Pushing, pulling, bending, stooping, reaching overhead, and tasks requiring manual dexterity.
• Availability for days, evenings, weekends, and holidays.