Gift Package jobs in Etobicoke, ON

Overview
We are seeking a professional and organized Receptionist to join our team. The ideal candidate will serve as the first point of contact for visitors and callers, providing exceptional customer service.

Responsibilities

Customer Service & Front Desk

• Welcome and warmly greet all guests upon arrival, ensuring a positive first impression and directing them to the appropriate department.
• Provide a welcoming guest experience by offering beverages and keeping the beverage station sanitized, organized, and presentable throughout the day.
• Provide coverage during all retail business hours, including evenings and weekends, as needed.

Incoming Calls & Communication:

• Answer all incoming calls promptly and professionally, within 2–3 rings, with a friendly and courteous demeanor.
• Direct calls to the appropriate department and ensure messages are accurately documented and delivered promptly.
• Maintain clear, professional, and friendly communication with both customers and staff at all times, ensuring callers are not left on hold for extended periods.

Sales & Service Support Responsibilities

• Manage sales calls, walk-ins, and appointments by greeting guests, assessing needs, routing to the appropriate contact, and ensuring a seamless showroom experience.
• Create, verify, and assign guest profiles and leads in CRM systems, while supporting sales consultations, test drives, and vehicle deliveries through effective communication
• Manage after-hours service pickups, tow-ins, and drop-offs by verifying customers, handling keys and documentation, coordinating payments, and notifying service staff to ensure accurate handoff and recordkeeping.

Other Responsibilities

• Manage and issue gift cards for managers and customers, ensuring proper activation, documentation, and record-keeping while maintaining accurate transaction tracking.
• Receiving and directing packages to the appropriate parties, and opening mail addressed to the company, while maintaining confidentiality.
• Mailing ownerships, cheques or documents, as requested by Managers.
• Coordinate vehicle receiving, dealer trades, and third-party pickups by verifying documentation, matching keys and VINs, and directing drivers appropriately.
• Act as the primary point of contact between drivers, logistics teams, and sales management to ensure timely and accurate vehicle handoffs.
• Monitors and maintains reception, beverage station, and office supplies by placing orders with appropriate departments or vendors when stocks are low.

Requirements

• Proven clerical or administrative experience, preferably in a medical or dental office setting
• Strong computer skills with proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry
• Experience with multi-line phone systems and excellent phone etiquette
• Exceptional organizational skills with keen attention to detail and accuracy in proofreading and typing
• Ability to handle front desk responsibilities efficiently while maintaining professionalism under pressure
• Excellent customer service skills with a friendly demeanor
• Ability to work independently as well as part of a team in a busy environment

Job Type: Part-time

Pay: $17.60-$20.00 per hour

Education:

• Secondary School (required)

Experience:

• Retail Automotive Receptionist: 1 year (required)

Work Location: In person