Front Desk Duty Manager Hotel jobs in Ontario

The Job

Our Night Auditors oversee the operations of the hotel overnight. You’ll ensure that guests arriving late are warmly welcomed and checked in with professionalism and care. While guests rest, you’ll prepare the Front Desk for the day ahead by posting room and food & beverage charges, completing reports, balancing accounts, and supporting your team to ensure they are ready for a successful day.

*This position is being posted to fill a current vacancy in our organization.

What You'll Do

• Greet, register, and assist guests throughout their stay, including check-in, check-out, reservations, and payment processing, while maintaining accuracy in all guest accounts.
• Manage and respond to guest communication through telephone, email, chats, etc.
• Receive and process telephone and walk-in reservations by providing hotel information such as room types, rates and packages, as well as highlighting the hotel’s facilities, features, and services to provide accurate information and enhance guest satisfaction.
• Accurately complete and double-check routing and pre-payment set ups for all third-party and direct billing reservations
• Resolve guest concerns with a proactive and solution-oriented approach, ensuring expectations are consistently exceeded.
• Complete all required checklists, reports, and documentation as assigned during each shift.
• Respond promptly to guest and team member requests, reporting maintenance deficiencies, noise complaints, or service concerns to the appropriate departments.
• Review Pass – On Emails at the beginning and end of each shift, relay information to team members coming on for next shift, report all unusual occurrences or requests to your Supervisors and Manager and log into pass on email
• Perform all Night Audit duties, including posting room and tax charges, balancing guest accounts, verifying reservation and profile data, and reconciling F&B outlets charges
• Maintain accurate and professional communication to Accounting leaders and department
• Process and reconcile no-show, pre-paid, and corporate lodging reservations
• Record and review all relevant information in the Night Audit and Front Desk logbooks to support thorough communication and follow-up across shifts.
• Balance departmental postings, run and review financial tapes, and ensure all reporting is completed accurately and on time.
• Verify and balance credit card transactions, close batches for both Catering and Front Desk, and reconcile direct bill accounts.
• Generate, print, and distribute required reports to management, accounting, sales, and other hotel departments as needed.
• Posting and balancing charges and settlements for room, restaurant, and bar for guests’ invoices
• Maintaining files and resetting the systems for the next day’s operations
• Properly complete and file End of Day Report
• Understands and apply all hotel safety and security procedures to maintain a secure and safe environment for associates and guests
• Review Pass – On emails at the beginning and end of each shift, relay information to team members coming on for next shift, report all occurrences or requests to your Supervisors and Manager and log into pass on emails
• Assist with luggage storage, transportation requests, wake up calls and city directions
• Assist guests in parking a lot by directing vehicles upon arrival
• Complete all credit card transactions, direct bills, and no-show billings for the day
• Close batches for Restaurant and Front Desk
• Comply with hotel loyalty programs
• Print accounting & sales reports
• Obtain a professional image at all times through appearance and proper uniform.

The above areas of responsibility are not all inclusive and may be amended from time to time.

Who We're Looking For

• Completion of grade 12 or equivalent
• Minimum 2 years customer service experience
• Ability to communicate clearly and professionally in English, both verbally and in writing
• Basic knowledge of accounting operations and math
• Front Desk experience preferred
• Must be computer literate, with the ability to learn new systems
• Ability to use sound judgment in day to day activities and decision making
• Ability to speak French is an asset
• Must possess strong organizational and time management skills
• Must possess an outstanding level of customer service, be punctual, and well-organized
• Must have excellent attention to details
• Must be a team player and have excellent communication skills
• Must possess the ability to communicate effectively within a diverse team environment
• Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
• Must be able to work overnights, weekends and holidays

Why Join Us?

• Earn an hourly rate of $21.50
• Join a supportive team that values your skills, dedication, and growth.
• Advance your career through hands-on experience and clear development opportunities.
• Be part of a reputable hotel known for delivering exceptional guest service and quality.
• Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance.
• Create meaningful, memorable experiences for guests from all over the world.

At Delta Hotels by Marriott KIngston Waterfront, your work matters — every day you’ll contribute to a team committed to excellence and making every guest’s stay extraordinary. Join us and be part of something special!

Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.

Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!

We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.

We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.

We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.

Pay: $21.51 per hour

Work Location: In person