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Café Supervisor – Front-of-House OperationsLead Exceptional Guest Experiences in an Extraordinary Bakery Café

At OLIVĒTTE, we believe exceptional bread, handcrafted pastries, thoughtfully prepared food, and expertly crafted coffee have the power to bring people together.

We're building one of Ontario's most exciting modern European and Pan-Mediterranean bakery cafés, where artisan craftsmanship, specialty coffee, and genuine hospitality create unforgettable experiences.

We're looking for an experienced, hands-on, and hospitality-driven Café Supervisor who leads by example, inspires their team, and thrives in a fast-paced, guest-focused environment.

This position requires strong leadership, excellent operational skills, and a genuine passion for specialty coffee, premium food, and exceptional hospitality.

If you're passionate about developing people, maintaining high standards, and creating memorable guest experiences, we'd love to meet you.

What You'll Do

As Café Supervisor, you'll oversee daily front-of-house operations, ensuring efficient service, exceptional guest experiences, and consistent adherence to OLIVĒTTE's quality and operational standards.

Your responsibilities include:

Front-of-House Leadership & Guest Experience

• Lead daily café operations, ensuring smooth service, efficient guest flow, and exceptional hospitality.
• Supervise, coach, train, and motivate baristas and front-of-house team members.
• Assign daily responsibilities, manage station coverage, and coordinate staff breaks to maintain efficient operations.
• Lead by example, actively supporting coffee preparation, POS operations, food service, and guest interactions during busy periods.
• Monitor service speed, order accuracy, beverage quality, and overall guest satisfaction.
• Ensure team members demonstrate excellent menu knowledge, product recommendations, and thoughtful suggestive selling.
• Resolve guest concerns professionally and proactively address service challenges.
• Maintain a welcoming, organized, and guest-ready café environment, including dining areas and service stations.
• Coordinate closely with kitchen and pastry teams to maintain product availability, accurate orders, and timely service.

Café Operations & Quality Standards

• Oversee daily opening and closing procedures, ensuring equipment, stations, and team members are ready for service.
• Monitor specialty coffee preparation standards, espresso calibration, beverage consistency, and proper equipment cleaning procedures.
• Ensure pastry displays, retail products, and grab-and-go offerings are fresh, properly presented, and replenished throughout the day.
• Oversee POS operations, cash handling, daily reconciliations, and end-of-day reporting.
• Assist with employee scheduling, attendance monitoring, timecard verification, and payroll reporting.
• Monitor inventory levels, product usage, ordering requirements, and waste reduction.
• Maintain compliance with food safety, sanitation, allergen management, and workplace safety procedures.
• Ensure proper food storage, labeling, stock rotation, temperature monitoring, and required documentation.
• Support staff onboarding, training, performance feedback, and continuous operational improvement.
• Communicate operational issues, staffing concerns, and improvement opportunities to management.

What We're Looking ForEducation & Experience

Candidates should have either:

• A Hospitality Management or related diploma/degree (minimum two-year program), plus at least 1 year of supervisory experience in a café, bakery, restaurant, or comparable hospitality environment.

OR

• At least 3 years of professional experience in a busy café, bakery, or restaurant, including 1 year in a supervisory or leadership role.

Hands-on supervisory experience in a high-volume hospitality environment is required.

Required Skills & Qualifications

• Strong leadership, coaching, team management, and conflict-resolution skills.
• Proven ability to manage busy café operations while maintaining exceptional guest service.
• Working knowledge of specialty coffee, espresso-based beverages, and café service standards.
• Ability to manage staff deployment, breaks, service flow, and daily operational priorities.
• Experience with POS systems, cash handling, reconciliations, and basic reporting.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Ability to remain calm, professional, and effective under pressure.
• Strong understanding of food safety, sanitation, and quality-control procedures.
• Valid Food Handler Certification.

Preferred Qualifications

• Previous supervisory experience in a premium bakery café, specialty coffee shop, or high-volume hospitality environment.
• Hands-on barista experience, including espresso preparation and grinder calibration.
• Experience with Square POS, employee scheduling, inventory management, and payroll reporting.
• Familiarity with European and Mediterranean-inspired food and bakery products.
• Experience training teams and implementing operational improvements.
• Valid Smart Serve Certification, where applicable.

Physical & Scheduling Requirements

• Ability to stand and remain active for extended periods in a busy café environment.
• Ability to safely lift, carry, push, or pull up to 50 lbs, with assistance when required.
• Ability to work efficiently in a fast-paced, guest-focused environment.
• Availability for mornings, evenings, weekends, and holidays as needed.

Why Join OLIVĒTTE?

This is more than another café supervisory job.

At OLIVĒTTE, you'll have the opportunity to:

• Lead a passionate front-of-house team dedicated to exceptional hospitality and specialty coffee.
• Help shape the service culture and guest experience of a distinctive premium bakery café.
• Develop your leadership and operational management skills in a quality-driven environment.
• Collaborate with talented bakers, pastry chefs, baristas, and hospitality professionals.
• Contribute ideas that improve service efficiency, team performance, and guest satisfaction.
• Grow professionally as OLIVĒTTE develops into a leading bakery-café brand.

About OLIVĒTTE

OLIVĒTTE is a modern European and Pan-Mediterranean bakery café bringing people together through exceptional sourdough craftsmanship, handcrafted pastries, vibrant regional flavours, specialty coffee, and genuine hospitality.

Our vision is to become one of Ontario's premier bakery-café brands, setting a new standard for quality, craftsmanship, and guest experience.

Pay: $20.00-$24.00 per hour

Work Location: In person