Field Technical Support Representative jobs in Vancouver, BC

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

PRIMARY PURPOSE

Provides specialist project management support for projects within the Infrastructure Management and Engineering division.

KEY ACCOUNTABILITIES

Plans and develops projects; assists in defining and determining goals, objectives, work packages and schedules related to the proposed project; identifies resources and seeks assistance or information and input as needed; assists in determining the need for external resources; assists in developing, planning, and monitoring budgets; coordinates administrative activities to facilitate project funding; coordinates project evaluations; assists in identifying success measurement standards for each project and/or phase; assists with risk identification, assessment, and analysis. May manage small projects independently, as assigned.

Plans, coordinates, and attends project related meetings and site visits as requested; recommends courses of action to assist projects to adhere to goals, objectives, and deadlines; develops and prepares procurement specifications; organizes and tracks product delivery, warranty, and installation in accordance with project milestones; assists to resolve project issues and recommends solutions to address budget, scheduling, technology, methodology, and other issues; develops status reports; provides input for changes in departmental procedures, processes, and policies.

Coordinates information sharing between stakeholders and serves as a liaison for both internal and external communications to keep the parties updated during the scope of the project; communicates project team results to the Manager and others as assigned.

Monitors and maintains project plans, tracking lists, and other project related documents and data; participates in the development, monitoring, and administration of project budgets, reviews invoices and provides recommendations for approval, and reviews and reconciles monthly variance reports; prepares internal and external correspondence.

Prepares a variety of project related reports, analyses, and recommendations pertaining to assigned projects; prepares special forms, tools, and written procedures; researches information and summarizes statistical and other findings obtained from special surveys and studies.

Participates in the evaluation and selection of project consultants; coordinates contract evaluation and selection processes; coordinates activities between the project team and outside consultants/vendors; monitors and tracks contractor/vendor activities for timeliness and contract compliance; monitors the quality of vendor services and identifies issues to more senior levels.

Provides information regarding areas of expertise; provides training to other staff regarding software utilization, or other areas as assigned; assists with department technical activities.

EDUCATION AND EXPERIENCE

The requirements for this job are acquired through the completion of a university degree in Engineering, Business or a related field. Requires three (3) years of related experience in a project management environment, performing project coordination activities.

OTHER REQUIREMENTS

Solid working knowledge of the principles, theories, concepts and practices of project management

Solid analytical thinking and problem-solving skills

Solid time management skills to balance and coordinate effort across multiple, concurrent activities

Solid interpersonal skills to build and maintain relationships with multiple internal and external stakeholders

Solid verbal and written communication skills

Solid technical skills in business and project management computer applications and databases

PMP certification would be an asset

This position will be a Project Coordinator role within the Automatic Train Control (ATC) Program under the TransLink Systems Engineering team. The ATC Program supports State of Good Repair and expansion projects for British Columbia Rapid Transit Company (BCRTC, or SkyTrain). Experience with the SelTrac Communication Based Train Control (CBTC) signalling technology would be an asset.

This position does not involve delivery of projects related to software development or information technology.

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

37.5 hours per week.

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

The salary for this position ranges from $77,520 - $116,280 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: October 16, 2026
Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.