Family Support jobs in Ottawa, ON

Inuuqatigiit Centre for Inuit Children, Youth & Families is a multi service non-profit organization serving Inuit children, youth, and their families, dedicated to providing cultural, educational, and support services in a caring, respectful, and collaborative environment that fosters strong and proud Inuit children and families.

Position # 2025-166
Position Title Family Support Worker
Posting Date September 9, 2025
Start Date ASAP
Hours Monday-Friday
Position Status Full-time, determinate to March 31, 2026
Salary Range Inuuqatigiit Centre offers a competitive wage and benefits.

POSITION SUMMARY
Under the supervision of the Manager of Family Well-Being, the Family Support Worker plans and delivers community based programming, engages and supports parents and families using a holistic and family-centred approach and ensures safe spaces for clients in compliance with the current wise practices, relevant legislation and Inuuqatigiit Centre policies and procedures.

KEY DUTIES AND RESPONSIBILITIES

• Plan and implement effective outreach strategies to existing and prospective parents through ongoing communications with community, agencies and parents e.g. bulletin board, monthly calendars, newsletters, flyers, call-arounds.
• Plan and deliver safe and culturally appropriate family/community events and activities on a regular basis based on needs and interests of families.
• Identify and report on concerns and issues related to parental engagement to Manager of FWB.
• Resolve issues that arise in delivery of parental engagement programming.
• Plan and purchase supplies for parent/community programs and activities including food.
• Prepare and present healthy snacks and meals for programming
• Provide transportation assistance to parents when necessary
• In collaboration with FWB Manager, engage community members to support program implementation and uptake
• Plan and deliver community-based programs and safe spaces based on the Inuuqatigiit Centre FWB model
• Provide individual support to clients who have experienced violence
• Provide crisis intervention to families and individuals as needed including after hours’ support, home visits and emergency food cards as required
• Liaise with local CAS to advocate for culturally safe service for parents
• Plan and deliver community-based programs and safe spaces based on the Inuuqatigiit Centre FWB model
• Provide individual support to clients who have experienced violence
• Provide crisis intervention to families and individuals as needed including after hours’ support, home visits and emergency food cards as required
• Liaise with local CAS to advocate for culturally safe service for parents
• Liaise with service providers to ensure appropriate referrals, system navigation and advocacy
• Provide system navigation to clients
• Actively participate in case management meetings and required follow up
• Engage clients in safety planning as needed
• Regularly participate in supervision meetings with the FWB Manager
• Participate in CASO Circle of Care process when requested by parent
• Support the facilitation of gender-based peer support groups e.g. men’s group, women’s circle
• Facilitate drop-in and other programs for families
• Provide after-hours crisis support with approval from Manager
• Support the facilitation of support group for adoptive/foster families
• Participate in monthly case management meetings with CASO
• Provide responsive and inclusive support services to parents and families including appointment accompaniment, home visits, referrals, crisis intervention, supportive counselling and assistance with CAS processes and protocols
• Refer parents/families to appropriate services as required and document the results of these referrals
• Seek out opportunities for peer or other support as appropriate in preventing and coping with the effects of vicarious trauma

ACCOUNTABILITY

• Accountable for the safety and security of participants in family/community/parent activities
• Accountable to support parents and families of participants as required

ENVIRONMENTAL FACTORS

• Meet all deadlines e.g. annual reports, funder reports, newsletters, calendars, etc.
• Demonstrate stress resistance and stamina in supporting high need parents and families and addressing multiple demands
• Multi-tasking associated with delivering services
• Physical ability to access three story building
• Work regular and consistent weekly hours of work
• Work evenings and weekends to provide after hours crisis supports
• Required to work some evenings related to delivery of parent engagement activities
• Additional hours on occasion to meet deadlines and ensure delivery of high quality programs and services
• Ensure personal safety and precautions at all times
• Integrate the Inuit culture and language in all aspects of program responsibilities

SKILLS AND KNOWLEDGE

• Fluency in Inuktitut would be an asset
• Knowledge of the needs of Inuit children, parents & families
• Knowledge of Inuit and non-Inuit community services and supports
• Ability to communicate effectively orally and in writing
• Ability to operate computer systems and relevant software
• Strong organizational, program planning, evaluation, fiscal management and problem-solving skills.
• Ability to respond effectively in crisis situations
• Ability to work in a collaborative staff team environment

QUALIFICATIONS & REQUIREMENTS

• Inuit descent preferred
• Post-secondary education in related field an asset
• Minimum of one year of experience in:
• supporting families or individuals, and
• working with Inuit communities, and
• working in a family-oriented program, and
• organizing and facilitating groups
• Experience working with Inuit or Indigenous communities preferred.
• Ability to communicate effectively orally and in writing in English.
• Current Police Record check - Vulnerable Sector Check required in keeping with Inuuqatigiit Personnel Policies & Procedures
• Medical certification of good health and fitness to work.
• Proof of COVID-19 vaccine (Dose 1 & 2) and booster shot.
• TB Test if applicable and other immunizations up to date
• CPR / First Aid Certification (or willingness to become certified)

Please apply with a cover letter and up-to-date resume to: Human Resources Department

Inuuqatigiit Centre is committed to creating a more representative workforce so it can better understand and serve the needs of our Inuit community in Ottawa.

Employment in some positions requires an acceptable criminal record check. Possession of a criminal record will not necessarily disqualify candidates from further consideration.

Eligibility list may be created to fill future vacancies.

Job descriptions may be obtained by email or on the website.

Note that accommodations are available for applicants with disabilities throughout the recruitment process. If you require specific accommodations, please contact the HR Department through the information provided above, so that we can make suitable arrangements with you.

When two equally qualified candidates are considered for the same position, preference will be given to the candidate of Inuit descent.

We thank all who apply to this position. Only those applicants selected for an
interview will be contacted.

This position is dependent upon funding approval.