Family Support Worker jobs in London, ON

Company Overview

YWCA St. Thomas-Elgin is a trusted community organization that empowers women, gender-diverse people, and families through inclusive programs, advocacy, leadership, and support. We are committed to building a more equitable and connected community where every person has the opportunity to belong, grow, and thrive.

Key Responsibilities

· Delivery of frontline settlement services to individuals and families.

· Carry out client intakes and needs and asset assessments to support the development of personalized settlement plans.

· Create short-term and long-term settlement plans with clients and review and update them as needed.

· Provide information and orientation services on a broad range of settlement topics and referrals to government and community programs and resources.

· Based on need, attend community supports with individuals and families to help them navigate resources.

· Organize professional interpretation and translation services; collaborate with interpreters to facilitate clients' access to accurate and timely information.

· Communicate and coordinate with refugee sponsors to assist privately sponsored refugees in making informed decisions and settling in the community.

· Ensure services are offered in an inclusive manner, are sensitive to diversity, and are consistent with funder requirements.

· Maintain client files, case notes, and ensure accurate and timely data entry into HARTS, iCARE, and all other required databases in accordance with established procedures and timelines.

· Administer the Language Instruction for Newcomers to Canada (LINC) program.

· Provide information about the LINC program to eligible adult learners and complete intake and registration processes on an ongoing basis.

· Coordinate itinerant language assessments with the assessment centre or support clients in booking their placement tests, as needed.

· Collaborate with instructors, the PBLA Lead, and/or the Manager to address learner start dates, withdrawals, orientations, attendance, student needs, and other emerging issues.

· Plan, implement, and support Community Connections activities.

· Develop, organize, and facilitate group activities that engage newcomer youth and support their successful integration into the community.

· Coordinate volunteers and organize English language Conversation Circles.

· Prepare communication and outreach materials for Community Connections activities.

· Establish and maintain relationships with local agencies in support of the Newcomer Youth Club and other Community Connections programming.

· Provide support to colleagues with the facilitation of group activities for newcomer adults and families, including outreach and event logistics.

· Network and liaise with community agencies, service providers, refugee sponsors, and the general public to raise awareness of newcomers' needs and their contributions to the community.

· Represent the YWCA and promote its programs and services at community events and through community networks.

· Maintain case notes, files and program statistics while ensuring the confidentiality of information.

· Participate in the development and implementation of monitoring and evaluation activities.

· Attend and actively participate in team and staff meetings and professional development sessions.

· Complete other administration duties as required.

Qualifications, Skills & Competencies

· Completion of post-secondary education in Social Services, Settlement Services, Settlement Work, or a related field from a recognized college or university. Equivalent education in a related field will be considered.

· Minimum of one (1) year of experience in newcomer settlement, immigrant-serving organizations, or frontline community services.

· Fluency in English is required; proficiency in a second language is considered an asset.

· Strong interpersonal, communication, organizational, and office administration skills.

· Demonstrated cultural awareness and knowledge of current immigration and settlement issues.

· Understanding of and experience working with youth is considered an asset.

· Knowledge of services and community resources available in St. Thomas and Elgin County.

· Ability to work effectively both independently and collaboratively as part of a team, with minimal supervision.

· Ability to maintain confidentiality and comply with organizational privacy and confidentiality policies.

· Proficiency in Microsoft Office Suite, internet research, database software, and social media platforms.

· Experience using client management databases, including OCASI Client Management System (OCMS), iCARE, and HARTs, or the ability to obtain the required training.

· A valid driver’s license and access to a reliable vehicle.

· Satisfactory Vulnerable Sector Check.

Working Conditions

· Monday to Friday during regular business hours.

· Occasional evening and weekend work may be required to support group activities, YWCA events, community events, or training.

· In-person work environment.

· Travel within the community is required.

· Manual dexterity is required to operate a computer and other standard office equipment.

· Intermittent physical activity, including walking, standing, sitting, and lifting or carrying program materials and supplies, is required

Commitment to Equity

YWCA St. Thomas-Elgin is committed to equity, inclusion, and social justice. We encourage applications from women, Indigenous peoples, racialized individuals, persons with disabilities, LGBTQ2S+ individuals, and others who reflect the diversity of our community.

Interviews may be scheduled throughout the recruitment process. This posting is for an existing vacancy.

The YWCA St. Thomas-Elgin is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. We welcome applications from all qualified persons. If you require accommodations, please notify us and we will work with you to meet your needs.

Pay: $25.97-$26.23 per hour

Benefits:

• Extended health care
• Paid time off
• Vision care

Work Location: In person