Family Support Manager jobs

Job Title

Household Manager and Family Assistant

Location

Mission, BC

Employment Type

Full-time, salaried | 40 hours per week

Schedule

• Flexible schedule based on family needs and candidate availability, with hours that may shift week to week with advance notice.
• Occasional evening or weekend hours may be needed, with shifts offset by a weekday off.
• Potential for occasional travel and overnight stays as the role evolves.

Compensation

CAD $65,000 – $75,000 annually

Start Date

ASAP

Requirements

• Able to maintain a smoke-free environment
• Must be authorized to work in Canada
• Strong English speaking, comprehension, and writing skills required to communicate clearly with family members, understand verbal and written instructions, and handle written communication independently
• Comfortable working alongside other household principals and extended family members
• Access to family vehicles will be provided for work-related errands and transportation; if use of the candidate's personal vehicle is required, they will be reimbursed accordingly
• Up to date on general vaccinations, including annual influenza (flu) vaccination
• CPR certification required, or willingness to obtain upon hire
• NDA required prior to start

About Our Family

We're a busy, high energy household in Mission, BC — full of laughter, activity, and the occasional beautiful chaos that comes with family life. We're looking for someone who can embrace the energy of our home while bringing the organization and systems that help everything run smoothly. Both parents work from home (transitioning to two days per week outside the house this fall), and we have two young kids who keep life wonderfully full. Extended family is closely involved and present in the home, which we love, but it also means the household runs at a pace that requires real organization to stay ahead of.

We travel regularly, and our lives have a lot of moving parts. This role will occasionally manage travel related logistics and coordinate routine maintenance and household needs across locations as needed.

We don't always have time to create a roadmap, which is exactly why we're looking for someone who can walk into a home, understand what needs to happen, and confidently take ownership from there. We're warm and deeply appreciate the people we invite into our home. We also value professionalism, privacy, and clear working boundaries. We're looking for a trusted, long-term partner who will bring calm, structure, and competence to our day-to-day.

Who You Are / What We're Looking For

You walk into a space and immediately see what needs attention — not because someone told you, but because that's just how you operate. You finish one task and instinctively look around for the next. You're seasoned, self-directed, and take quiet pride in running a home well.

You're flexible and understand that a salaried role with schedule flexibility means genuine give-and-take, and you're comfortable with that trade-off. You bring discretion to everything you do — whether that's handling sensitive household information, coordinating family logistics, occasionally assisting extended family who live nearby while the family is traveling, or simply knowing when to stay in the background.

You're a strong communicator, deeply reliable, and you understand that trust is built over time through consistency.

Ideally, you're at a stage where the flexibility of this role aligns well with your schedule. You have the availability to accommodate shifting hours when needed and appreciate the give-and-take that comes with a flexible, salaried position.

Key Responsibilities

These responsibilities are intended to provide an overview of the role. As the family's needs evolve, the Household Manager may be asked to take on other reasonable household management, personal assistant, and family support responsibilities that fall within the overall scope of the position.

1. Household Operations & Organization

• Daily home resets: post-breakfast kitchen cleanup and end-of-day visual reset throughout the home
• Daily tidying and upkeep between bi-weekly professional deep cleans
• Pantry and fridge management, including expiry checks, rotation, and pre-travel clear-outs
• Toy organization and garage toy inventory, including seasonal toy swaps
• Mail and package handling, including box breakdown
• Gecko care: light feeding and basic terrarium maintenance

2. Family & Personal Assistant Support

• Light PA duties, including receipt and expense logging, appointment coordination, and light administrative tasks
• Occasional errands for extended family members living nearby, as needed

3. Childcare & Family Support

• Provide flexible childcare as needed, working collaboratively alongside grandparents, while proactively balancing childcare with household responsibilities and identifying priorities during periods of independent play
• Occasional school pickups and drop-offs; this is not a primary responsibility of the role

4. Meal Planning & Kitchen Management

• Meal planning and preparation based on the family's schedule and needs, including batch dinner prep and make-ahead meals throughout the week
• Work from the family's existing meal database, recipes, and preferences, with flexibility to manage additional meal needs as they arise
• Grocery shopping and ensuring ingredients are stocked and available for meal preparation
• Occasional dinner parties and gatherings, including meal preparation and coordination with caterers as needed

5. Travel & Property Support

• Pre-travel preparation, including packing and other household preparations as needed
• Manage household needs during extended family travel periods to keep the home running smoothly
• Potential for responsibilities across other locations as the family's needs evolve

6. Laundry, Clothing & Linens

• Full ownership of household laundry (washing, drying, folding, and putting away)
• Ongoing closet organization, including pulling outgrown children's clothing and rotating items seasonally
• Coordinating donation drop-offs and managing donation items
• Keeping the laundry room tidy and organized
• Linen rotation and care as needed

7. Errands, Inventory & Procurement

• Coordinate returns and manage household inventory and packages
• Grocery and household supply runs as needed
• Monitor household essentials and proactively replenish supplies

8. Projects, Vendors & Maintenance Coordination

• Coordinate routine household maintenance, including lightbulbs, smoke detectors, and other day-to-day maintenance needs
• Seasonal organization projects, garage organization, and household reset initiatives
• Coordinate vendors, service providers, and household appointments as needed
• Seasonal and holiday decorating throughout the home, including setup, takedown, and organization of décor

How to Apply

Please submit:

• A short letter introducing yourself and explaining why you'd be a great fit.
• Your updated resume.
• Three professional references with contact information.

This role requires a background check.

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