Family Support Manager jobs

About The Role:

With a passion for care towards residents, families and team members, the Care Services Manager is accountable for ensuring the provision of outstanding care and support to residents, families and volunteers within their designated scope of practice. The Care Services Manager directs and supervises staff engaged in the provision of care and acts as the primary contact for the Interdisciplinary Team including residents and families.

What You Will Do:

Resident Centered Care:

• Promotes service excellence and is accountable for providing case management and coordinating the provision of interdisciplinary services to the residents in an assigned area.

• Ensures residents are admitted in accordance with Society policy and government standards.

• Provides guidance and direction to all employees and volunteers to attain and maintain quality care.

• Facilitates care team communication.

• Ensures resident care needs are identified with appropriate follow up.

• Coordinates the Interdisciplinary Team progress toward meeting resident needs.

• Collaborates with Site Manager/Administrator and Human Resources to ensure concerns regarding resident care and staff conduct are investigated with appropriate follow-up to resolve the concern according to Society policy.

• Assists in the development of programs, policies and procedures which reflect the Bethany Care Society vision, mission and values. Actively participates in the implementation and evaluation of new programs and services.

• Exemplifies excellent customer service relations with residents, families, volunteers, visitors, other disciplines and colleagues.
  

Documentation:

• Accurate, comprehensive and timely documentation of resident care assessment, interventions and outcomes in alignment with Bethany policies and procedures.

• Ensures the accuracy of health care records and care plans.

• Develops and implements staff schedules, based on contractual requirements and allocated budget.

• Maintains current knowledge of all residents in assigned area by reviewing 24-hour reports and documentation.

• Ensures appropriate equipment and supply needs are available in accordance with budget allocation.
  

Team Work:

• Cares for and actively participates in and assists the Interdisciplinary Team to achieve and maintain a responsible atmosphere of resident centered care.

• Promotes constructive caring relationships with the Interdisciplinary Team, residents and families by fostering an understanding of the unique contributions of all team members.

• Evaluates responses to care in collaboration with resident, families and Interdisciplinary Team members.

• Works collaboratively and consults with team members to ensure the provision of interdisciplinary services; ensures a high quality of care is maintained.

• Communicates resident’s condition with attending Physician/Nurse Practitioner and family.

• Establishes and maintains effective communication and rapport with all divisions of Bethany and its’ service partners

Leadership:

• Enables a high performance culture through leading, developing and coaching employees.

• Role models and assists the Interdisciplinary Team to provide resident focused services.

• Recruits, selects and orients qualified care team members to ensure a full staff compliment is maintained.

• Provides guidance and direction to the Interdisciplinary Team to ensure a high quality of care is maintained.

• Ensures a high standard of performance and a strong resident centered service orientation by providing regular feedback and enforcing procedures and standards.

• Completes and delivers written performance reviews on an annual basis or as required.

• Works collaboratively with Human Resources and the Site Manager/Administrator to ensure concerns regarding resident services are investigated according to Society policy and procedures.

• Facilitates and promotes staff development and recommends training programs that enhance skills and abilities.

• Develops annual goals and objectives for assigned area.

• Determines and implements disciplinary action and follow-up performance management.

• Promotes regular attendance and high standard of employee wellness.

• Ensures all employees are accountable for maintaining and practicing excellent customer relations skills in the workplace.
  

What You Bring:

• Bachelor’s Degree in health related field or equivalent combination of experience and education.

• At least 3 years’ experience in a leadership role.

• Professional Registration and experience in a health care/service setting.

• Strong management skills

• Able to work effectively in a physically and mentally demanding environment

• Excellent judgement and exemplary interpersonal skills

• Working knowledge of computer software

• Gerontology experience is an asset

• Excellent organizational skills

• Current CPR

• Knowledge of RAI/MDS 2.0 tool, computer skills and electronic documentation is preferred.

#INDB

Position Information:

Location:

Sundre, Alberta

Site:

Sundre Seniors’ Supportive Living Facility

Site Address:

749 – 6th Street SW,Sundre, AB,T0M 1X0

Classification:

Manager, Care Services (MGR-SS00-001) - Sundre Seniors’ Supportive Living Facility

FTE:

1.00

Non- Union/Union:

Department/Unit:

Administration - Sundre

Time Type:

Full time

Position Type:

Permanent

Shift & Hours of Work:

Days (0800-1615)

Shift per Cycle:

20 X 7.75 hour shift in a 4 week cycle

Position Start Date:

2026-05-14

Position End Date:

All applicants are thanked for their interest. Only those selected to move forward will be contacted.

Bethany Care Society is an equal opportunity employer.

Successful candidates will be required to obtain a Criminal Background Check and provide proof of all mandatory immunizations.

Bethany Care Society complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). By forwarding your resume to Bethany you are consenting to the collection and use of your personal information for this job competition. Your information will be kept strictly confidential.